Connect Communications Services Limited
Connect Communications Services Limited is a telecommunications company based in Edinburgh, Scotland. They specialize in providing telephone answering services to their clients.
Introduction to Connect Communications Services Limited
Connect Communications Services Limited is a leading telecommunications company based in Edinburgh, Scotland. Founded in 2007, the company has a rich history of providing exceptional telephone answering services to businesses of all sizes. What sets Connect Communications Services Limited apart from other companies in the industry is their commitment to delivering personalized and professional services that meet the unique needs of each client.Services & products
Connect Communications Services Limited offers a wide range of services to help businesses stay connected with their customers. Their primary service is telephone answering, which includes call answering, message taking, and call forwarding. In addition, the company also offers virtual receptionist services, appointment scheduling, and live chat support. Their products include a range of phone systems and software solutions that are designed to improve communication between businesses and their customers.Location
Connect Communications Services Limited is located in Suite 72, Pure Offices, 4-5 Lochside Way, Edinburgh EH12 9DT, United Kingdom. The area surrounding the office is a bustling business district, with a mix of retail shops, restaurants, and other small businesses. There are several public transportation options conveniently located near the office, including the Edinburgh Park train station, which is just a 5-minute walk away. Other nearby options include the Gyle Centre tram stop and the Edinburgh Gateway train station.Benefits
Customers should choose Connect Communications Services Limited because of their commitment to quality and personalized service. The company takes a hands-on approach to customer care, ensuring that each client receives the attention they deserve. Their team of experienced professionals is always available to answer questions and provide support, making them a reliable partner for businesses of all sizes.Good to know
Customers should be aware that Connect Communications Services Limited is committed to protecting the privacy and security of their clients' data. The company takes a proactive approach to data security, implementing strict protocols and procedures to safeguard sensitive information.Reviews
Customers have consistently praised Connect Communications Services Limited for their outstanding customer service and attention to detail. Many have noted that the company goes above and beyond to meet their needs, providing personalized solutions that are tailored to their unique requirements. Overall, customers have been highly satisfied with the services provided by Connect Communications Services Limited.Amenities
-
24-7 availability -
live answering
-
call transferring
-
voicemail services
-
call screening
-
call recording
-
online account management
-
customized greeting
-
fax services
-
text messaging
-
call conferencing
FAQ
What type of call answering services do you offer?
We offer a range of call answering services including message taking, call forwarding, appointment scheduling, and more. Our services are customizable to fit the unique needs of your business.How many call agents do you have and are they trained specifically for my company needs?
We have a team of trained call agents who are dedicated to providing excellent customer service. Our agents are trained to handle calls for a variety of businesses and industries. We can also provide specialized training to ensure that our agents are equipped to handle your specific business needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit the specific requirements of your business. We understand that each business is unique and we work closely with our clients to ensure that our services meet their specific needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly and our hours of operation are tailored to meet the needs of our clients. We offer 24/7 call answering services, and we can also provide after-hours support to ensure that your callers always receive a prompt response.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of our clients' information very seriously. We use state-of-the-art technology and protocols to ensure that all information is kept secure. Our agents are trained to follow strict procedures to protect the privacy of your callers.Reviews
-
Tiru Matla
28-04-2023
-
CL Reps
Absolutely fantastic. This is without doubt the best reception service we have ever used. 6* if we could
28-05-2022
-
Shelley Acupuncture and Beyond
I have been using connect communications for a few months now. I find their virtual PA service to be excellent. As a small acupuncture clinic it is very important for me not to miss new enquiries. Sam from Connect has helped me to find the right level of service, which is exactly what I need and is very competitive. The service is invaluable for me as I never miss calls from potential new clients, appointments are booked in my electronic diary and I am emailed with any relevant information. This is good for my business and good for my peace of mind. Recommended!
28-05-2020
-
scott spalding
Connect help handle the calls for our online kilt business and the operators are great, really knowledgeable of our products and range of tartans. A special sláinte to Lynette and Sam in the customer service team for putting up with all my requests over the years!
28-05-2019
-
Aaron Hill
I've been using Connect's call answering service for over 2 years now for my online business Sleepyhammock.co.uk and they have been a great help. Professional, reliable and must've saved me hundreds if not thousands in potential lost business. Well worth the investment. Thanks to all the call handlers!
28-05-2019
-
Rob C
Had a shocking experience with this company, I do not recommend at all.
28-05-2019
-
Peter Bisset
I started outsourcing to Connect about 2 years ago and I can honestly say it's one of the best business decisions I've made. Easy to deal with and always available if I need to make changes. Thank you so much to Carol and all the operators at Connect for making my life so much easier.
28-05-2016
