Compton's Faversham

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Reviews

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  Jules Von Hep

  We can’t rate Comptons enough! Doing a kitchen is way more stressful than we thought, Lisa and Jacob really went above and beyond to make the experience as calm and professional as possible - we were also doing extensive renovations to our house so stress levels were high! If you need them to pop over to discuss minor details, they will. If you need a slight change in kitchen layout, no problem. We are so happy we chose to work with a local, hands on family run business and not a large soulless kitchen manufacture chain. Worth every penny we’re so so happy with our kitchen and will be using them in the future!

  18-03-2023
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  Muhammad Akbar

  Absolutely love our new kitchen! Jacob was extremely helpful.

  18-02-2023
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  Hazel Morgan

  Our Comptons kitchen is light, elegant and beautiful. We wouldn’t have managed what was a big project (basically a garage conversion) without Lisa’s help and planning

  18-02-2023
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  Louise Richards

  I recently had a bespoke kitchen fitted by Comptons and I am thrilled with it. It looks fabulous and is such beautiful quality. And has quickly become the heart of my home as I had hoped. The Comptons team are friendly, helpful and a pleasure to work with and from our first meeting I knew I would be getting something amazing . The designer was generous with her creative ideas - I always felt able to run things by her. Her plan for the kitchen layout was totally inspired- previous kitchen companies had simply reproduced ideas based on the old kitchen footprint whereas Comptons created something different which importantly included things I really wanted eg. an island. The kitchen was built and fitted to a high standard and everything was overseen with great care. Liaison with the builder was good and meant the fitting of the kitchen followed on smoothly from the building works. Thanks to all involved in creating my kitchen and making it an overall positive process.

  18-02-2023
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  Guy Lambert

  personal and professional service from Lisa and Jacob...thoroughly pleased with our beautiful kitchen.

  18-01-2023
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  zoe workman

  Lisa and Jacob were a 'breath of fresh air' and came up with new initiatives and ideas regarding our kitchen lay out. The difference between them and other companies is they really do listen to your requirements, and don't bombard you/take over. I wouldn't hesitate to recommend them or use them again in the future.

  18-11-2022
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  George Burrell

  Delighted with our new kitchen! Lisa and Jacob were very attentive and flexible throughout and have delivered a very high quality kitchen. The reclaimed tabletop for the island is really unique and always gets lots of compliments. Highly recommended.

  18-09-2022
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  Paul Sulsh

  We recently had a kitchen supplied and fitted by Comptons. We are very happy with it and the reclaimed worktops always get commented on.

  18-06-2022
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  Daniel Holdstock

  I really regret having to commit to writing a review, however our experience with Crompton’s has been poor… if 2.5 stars was available then that is what I would have used. I always look to local Independents when seeking a bespoke fitting, and I really enjoyed the concept of working with a local family to get exactly what we wanted. I engaged with Crompton’s, originally popping into the shop and finally settling on a particular set of furniture from reclaimed oak. We paid a fair price, but it was not cheap… and we were very pleased with the proposed product. We waited a fair while, but again no longer than was comfortable, and we were not in a rush. The leg setup was not quite as we had agreed, however I was happy to let that pass without a mention. When delivered the plastic caps on the ends of the legs, however, were not all present … meaning that sharp metal edges were directly against our bamboo flooring. I was given reassurances that these would be supplied in due course. After a short time the table separated at the joins slightly and I had to raise the issue. It did take some time before there was a commitment to originally reviewing the situation, however with Covid and other factors considered this really wasn’t a problem for me. Eventually the table top was collected and returned after a fair period of time and it is looking very good. I cannot even recall when we first ordered the table and bench but it has been well over 2 years for certain - and here comes the dominant issue that I cannot accept. When they finally left, Crompton’s said they will sort out the plastic feet for the legs, and they would be sent direct to me. I left it a few weeks and emailed… no reply. I followed this up with countless further emails and then directly messaged the owners as I had their number. Despite a number of attempts through this method also I am still yet to receive any correspondence or the feet. I will not mention how much I spent on this product, but safe to say it is too much for a product that is still not sorted. Moreover the damage that has now been caused to our flooring due to the metal scraping from the obvious times furniture has to be moved is really upsetting. I can cope with time delays and products having to be put right, but I cannot abide customers being ignored… especially when I have been so very patient throughout. I am very disappointed to be honest… and as is evident from my history of reviewing I do not complain. This had to be done. UPDATE FOLLOWING RESPONSE Once again I find myself compelled to provide further information to warn prospective customers. Firstly the dishonesty. It was not just emails that I sent it was WhatsApp messages direct to the owner of the company, which were read and never responded to. Secondly, no feet ever arrived, and furthermore I note it is over a month since the response and still no feet. Not sure how Google reviewing works but I received no auto update to say there had been a response to my review. I don’t have the time to find out whether this is something the responder elects. With the other issues I had experienced with the table would it not be prudent to have followed up to ensure the feet had arrived, and perhaps even arranged to come and fit due to the cost of the product in the first place? The table must weigh in excess of 50kg, so should a customer have to assemble a bespoke product of this nature, cost and weight? As for it being my responsibility to chase up the company after all the chasing I had already had to do, that is an unfair suggestion and one that definitely does not focus on customer service. Final point. The response to my review says it all…. Was there a call to me following my review to resolve? Absolutely not … demonstrating that the resolution to issues customers experience is far down the list from the false reputation desired. It saddens me that I had to commit yet again to more narrative, when I do not ever feel the need usually. This was out of necessity to protect prospective customers

  18-06-2022
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  Judith Woroniak

  I am overjoyed with my new kitchen and would have no hesitation in recommending Compton’s.

  18-06-2022