Complete Property Group
Complete Property Group is a leading company in the field of property administration, real estate and housing. Based in Cheltenham, England, the company provides top-notch services to its clients. With a team of experts and professionals, Complete Property Group ensures that all aspects of property management are handled efficiently and effectively. Whether it's managing properties, buying or selling real estate, or providing housing solutions, Complete Property Group is the go-to company for all your needs.
Introduction to Complete Property Group
Complete Property Group is a property management company based in Cheltenham, England. This company has been in the real estate and housing industry for over 10 years, providing top-notch services to its clients. What makes Complete Property Group unique is its team of skilled property administrators who are dedicated to ensuring that clients receive the best possible service.Services & Products
Complete Property Group offers a variety of services to its clients, including property management, property maintenance, and property inspections. They also provide services for landlords, such as tenant screening, rent collection, and lease agreements. Clients can also purchase properties through Complete Property Group, who can assist with the entire buying process.Location
Located in the heart of Cheltenham, Complete Property Group is surrounded by a mix of residential and commercial properties. The area is known for its beautiful architecture and vibrant community. The company is easily accessible by public transportation, with the closest bus stop being just a few minutes' walk away. The Cheltenham Spa railway station is also nearby, just over a mile away.Benefits
Clients should choose Complete Property Group because of their expertise in the industry and their commitment to providing excellent customer service. They have a team of knowledgeable property administrators who are always available to answer any questions or concerns clients may have. Complete Property Group also has a strong network in the industry, which allows them to provide clients with the best possible service.Good to Know
Clients should be aware that Complete Property Group operates in compliance with all relevant laws and regulations. They are transparent in their operations and always keep clients informed about any changes or updates that may affect them.Reviews
Customers have praised Complete Property Group for their professionalism, attention to detail, and excellent communication. They have also been noted for their quick response times and willingness to go above and beyond to ensure client satisfaction. Overall, clients have had positive experiences with Complete Property Group and would recommend them to others in need of property management services.Amenities
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24-hour access -
parking
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security
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on-site maintenance
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furnished rooms
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wi-fi
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air conditioning
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kitchen
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laundry facilities
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storage space
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elevator
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wheelchair accessibility
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conference room
FAQ
What types of properties do you manage?
We manage a variety of properties including residential homes, apartments, commercial buildings, and vacation rentals.How do you handle maintenance and repairs for properties under your management?
We have a team of experienced maintenance professionals who handle all repairs and maintenance requests for properties under our management. We also have a 24-hour emergency line for urgent repairs.What is your fee structure for property management services?
Our fee structure varies depending on the type of property and services required. We offer competitive rates and transparent pricing. We are happy to provide a quote for our services upon request.How do you handle tenant selection and eviction processes?
We have a thorough tenant screening process that includes credit and background checks. Our team also handles eviction processes if necessary, following all legal procedures and regulations.Can you provide references or testimonials from other property owners you have worked with?
Yes, we have a number of satisfied clients who have provided testimonials and references. We are happy to provide these upon request.Reviews
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Jim Pownall
It's been nearly 2 years since we left the flat that Complete Property Group rented us. Living in one of their flats was truly one of the worst experiences of my life. I have a lengthy email I sent to Citizens Advice detailing all the issues, and I have considered just copying and pasting it here. I may do just that in the future. However, just to give a quick outline of what that email contained: 1. Mould throughout the building and flat. 2. Rodents in and around the walls/building. 3. Broken appliances. Some appliances were faulty and caused electric shocks. 4. No hot water. 5. Lack of security. We had so many break-ins. 6. Horribly rude staff - Keith Stukins and Nick Budgen, especially. 7. Lack of empathy when we called asking for help/advice. 8. Not taken seriously ever. 9. Cowboy builders being sent over to 'fix' certain issues. In the time we lived there, however, only one thing was fixed: broken blinds. But the damaged electrical appliances and the broken door locks and the rat running around... they were all left ignored, and we were told numerous times to pretty much get over it and to 'move on'. 10. We had (and still do have) many photos and a video as evidence. 11. We had to throw away a lot of our items due to mould. In the end, my partner and I had to leave our flat and lost a lot of money in the process. We tried taking the situation to court but it simply cost too much and we just wanted to get out. Complete Property Group did email me, claiming they resolved all of our issues. They hadn't. I have no idea how they had the guts to say such a thing. Around 30 issues were found in our flat, and some were extremely serious, and the only thing resolved was some faulty blinds, which they taped together and soon promptly fell to pieces again. They also sent a building manager over who told us the property wasn't fit to live in and advised us to move. That was coming from the actual building manager. When I mentioned this to the team, they simply ignored me and said they couldn't help. It was a strange, nightmarish experience. An awful company and I advise you to avoid them. They were rude and unsympathetic (especially when we had to go to the hospital due to breathing issues caused by the mould). They are the equivalent of cowboy builders in the housing market. The number of people (friends, colleagues, legal professionals) who have told me that I have a genuine case against them is staggering. I do occasionally still consider taking them to court. In summary, an awful company and a rude unsympathetic team that value profit over the customers' health and well-being. Finally, I should add, the landlord wasn't registered, which is a criminal offence. (I found this out after some quick research and investigation.) I'm going to leave reviews elsewhere because nobody should rent from them ever. JP
30-04-2023
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Leo Milton
Used CPG for many years, they are excellent and highly professional in both letting and sales and would highly recommend if looking for local expertise in said areas.
28-02-2023
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sam haley
I have been a CPG customer for many years and they have been the best agency I have used in comparison with at least 5-6 others, covering multiple properties, including lettings and sales. Sue, Gemma, Keith, Jack and the rest of the team have always been highly engaging. We have discussed and dealt with the whole gambit of issues, including structural repairs, tenant issues, sale challenges, legal issues, access and equipment. Gemma even sat outside the apartment one afternoon to allow access for a new appliance after numerous failed attempts by the incompetent supplier to deliver! I have spoken to Sue over weekends about emergencies and was largely hands off for a recent sale that Keith completed for me; unusual these days in the current climate of having to drive these things over the line with other agencies. I highly recommend their services for lettings, sales and management and sincerely thank them for all of the work they have done on my behalf over the last 11 years.
28-05-2022
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Katie Page
Critical: Professionalism
28-05-2021
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William Hopwood
Critical: Professionalism
28-05-2021
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Ekaterina Valueva
28-05-2021
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Robert Bickerdike
When planning to re-furbish our rental property, Sue and Jack made a site visit and gave us very good advice as to the various rental options that we could consider and also comprehensive input as regards the best refurbishment plans. Once completed, Keith prepared the excellent marketing strategy which resulted in a successful letting within one month – everything performed to our complete satisfaction.
28-05-2021
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Hayyaf Saad
28-05-2021
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mattine jones
Recently started managing apartment block I live in. Fantastic service, very friendly, helpful and professional. Responded to emergency call out very promptly during recent bad weather and made sure the building was made safe - Very grateful tenant ... big thank you to Jack, Paul and Gemma...
28-05-2021
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Wendy Martin
Critical: Professionalism
28-05-2020
