CommLink
CommLink is a UK-based company that specializes in BPO services, including BPO placement agencies, telephone answering services, IT & E-Commerce, and telecommunications. They are located in Mansfield, England, but their address is not disclosed.
Introduction to CommLink
CommLink is a UK-based company that specializes in BPO services, IT and e-commerce, and telecommunications. Established with the aim of providing quality services to clients, CommLink has been in operation for several years. The company's unique selling point is its commitment to providing personalized services to each client, ensuring that their specific needs are met.Services & Products
CommLink offers a range of services, including BPO services, telephone answering services, and IT and e-commerce solutions. The company also provides telecommunications services, including VoIP services and broadband solutions. Clients can purchase these services either as a package or individually, depending on their specific needs.Location
CommLink is located in Unit B1E, The Business Park, Pleasley Vale, Mansfield NG19 8RL, England. The area is known for its vibrant business community, with a mix of small and large businesses operating in the area. Customers can expect to experience a professional and dynamic environment when visiting the company. The nearest public transportation options are Mansfield Railway Station (3.3 miles), Mansfield Bus Station (3 miles), and Sutton Parkway Railway Station (4.9 miles).Benefits
One of the key benefits of choosing CommLink is the company's commitment to providing personalized services to each client. The company also offers competitive pricing and a range of services to meet the needs of different clients. CommLink has a team of experienced professionals who are dedicated to providing quality services to clients.Good to Know
Customers should be aware that CommLink operates in a highly competitive industry, and the company may not be the best fit for all clients. However, the company's commitment to providing personalized services and quality solutions makes it a good choice for clients who value these qualities.Reviews
Customers have praised CommLink for its professionalism, attention to detail, and commitment to providing quality services. Many clients have also noted that the company's personalized approach has helped them to achieve their business goals. Overall, customers have had a positive experience working with CommLink.Amenities
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computer -
internet access
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printer
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conference room
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training room
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reception area
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office supplies
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parking lot
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security system
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computer training
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online testing
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job placement assistance
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resume writing
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career counseling
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interview preparation
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background check
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technical support
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it solutions
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voicemail services
FAQ
What type of call answering services do you offer?
We offer a variety of call answering services, including inbound and outbound calls, message taking, appointment scheduling, virtual receptionist services, and more.Can you provide examples of successful placements you have made in the past?
Yes, we can provide examples of successful placements we have made in the past. Our track record includes successful placements in a variety of industries, including IT & E-commerce, telecommunications, and more.How do you ensure confidentiality and security of client information?
We take confidentiality and security very seriously. We have strict policies and procedures in place to ensure that client information is kept secure and confidential. Our call agents are trained on confidentiality and security best practices, and we use secure technologies and encryption to protect client data.How many call agents do you have and are they trained specifically for my company needs?
We have a team of experienced call agents who are trained to handle a variety of company needs. We can also provide customized training for our agents to ensure that they are able to meet the specific needs of your company.How do you handle any potential communication barriers with offshore teams or clients?
We have extensive experience working with offshore teams and clients, and we have developed processes and strategies to minimize potential communication barriers. We use a variety of communication tools and technologies to ensure effective communication, and we work closely with our offshore teams and clients to develop strong relationships and ensure that communication is smooth and efficient.Reviews
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David Munkley
26-05-2021
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James Preston
Despite what other reviews state and how genuine they are we are UTTERLY DISGUSTED with the service provided by TAKE MY CALLS/COMM LINK. Months ago, we attempted to contact this company several times via its online message portal with a sales enquiry. These messages and emails went unanswered so when we called to make a complaint only then did, we speak with the company MD Mike Burkinshaw. Despite apologies for the lack of communication and a detailed telephone call we were still unsure about how professional this company were so decided to not engage them. Then Covid-19 struck and our current telephone provider decided to cease trading with all the uncertainty. Rushed to ensure we had telephone cover in place I emailed Mike Burkinshaw to advise we had signed up to his company online and asked for reassurances that despite previous communication had been poor could he assure us things would improve. To date, this email from the MD has gone unanswered. Despite numerous issues during our first month with TAKE MY CALLS/COMM LINK with all of our initial call instructions not being adhered to which resulted in us having to consistently check the calls were being answered and dealt with as we had initially instructed. We had to email most weeks to make updates and changes for things we did not request. Like extending call charging times by keeping the caller on hold when patching the calls through to us and then leaving us a voicemail message on our mobiles despite still emailing the message through to us! Something we NEVER requested! On 01.07 we received an email from Kerry Fowler confirming our spend amount for the month with NO supporting invoice or breakdown. We were assured at sign up we would get an invoice and a breakdown of service on 1st of every month. We requested an Invoice or a breakdown from Kerry Fowler to date this has still not been sent and is still outstanding. On checking our bank account on 1st of every month as we do as part of our internal audit procedures, we noticed a DD set up for a company we did not recognise or have any DD mandate matching this company name. We spoke to our bank and they advise we stop the DD until we ascertain who it was from. On 02.07 we got an email from Kerry Fowler stating the following “I have been informed this morning that your DD Mandate has been cancelled. In line with our Company Policy, your service has now been suspended as we have no valid means of payment in place, therefore we are no longer taking your calls until this has been resolved”. We had no pre-warning or curtsey telephone call to state our calls would be terminated within a given timescale unless any issues were resolved. our calls were simply just terminated, and all our callers were greeted with a dead phone line! The DD name on the mandate does not match the name the DD is set up in!! This company is a disgrace and under no circumstance would I recommend you trust your important business with this company. We should have taken note of the initial warning signs and stuck with our apprehensions to avoid using TAKE MY CALLS after the very poor initial introduction we had with this company when first trying to reach out to them!
26-05-2021
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Karl Mitchell
Not been here ... used to work in a call centre so I hope the staff are Appreciated for the difficult job that they do
26-05-2019
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Sean McDonagh (Sean gy)
26-05-2018
