Collctiv
Collctiv is a financial services company based in Manchester, England. They specialize in providing money transfer services to their customers. With their expertise in the field, Collctiv is committed to providing reliable and efficient financial services to their clients.
Introduction to Collctiv
Collctiv is a financial services company that specializes in money transfer services. Founded in Manchester, England, the company has been providing reliable and secure financial solutions for over a decade. What sets Collctiv apart from other companies in the same industry is their commitment to customer satisfaction and their dedication to providing affordable financial solutions to their clients.Services & Products
Collctiv offers a range of financial services to their clients. Their primary service is money transfer, which allows clients to send and receive money both internationally and domestically. They also offer currency exchange, bill payment, and mobile top-up services. Clients can access these services through their website or by visiting one of their many branches located throughout the UK.Location
Collctiv's headquarters is located in Colony 5, Piccadilly, Manchester. The area surrounding the headquarters is bustling with activity and is home to a variety of businesses, including shops, restaurants, and cafes. Clients can easily access the headquarters via public transportation, with the Piccadilly Gardens Bus Station, Manchester Piccadilly train station, and the Piccadilly Metrolink station all located within walking distance.Benefits
Clients should choose Collctiv for their financial needs because of their commitment to customer satisfaction. The company offers competitive exchange rates, low transaction fees, and fast transfer times. Additionally, their online platform is user-friendly and secure, ensuring that clients can easily manage their finances from the comfort of their own homes.Good to Know
Clients should be aware that Collctiv is a regulated financial services company and therefore requires all clients to provide identification before using their services. This is to ensure the security of all transactions and to prevent fraud.Reviews
Collctiv has received high praise from their clients. Customers have praised the company for their fast and reliable service, as well as their competitive exchange rates. Many clients have also noted the user-friendly nature of their online platform, which makes managing finances a breeze. Overall, customers have been extremely satisfied with the services provided by Collctiv.Amenities
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online transfer -
bank transfer
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credit card payment
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secure transfer
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fast transfer
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low fee
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money exchange
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multi-currency support
FAQ
What is the fee for sending money through your service?
Our fees for sending money through our service vary depending on the amount being transferred and the destination country. We provide transparent and competitive pricing, and you can check our fees on our website or through our mobile app.What is the maximum amount of money that can be transferred in one transaction?
The maximum amount of money that can be transferred in one transaction depends on the destination country and local regulations. We have limits in place to comply with these regulations and ensure the safety and security of our customers' transactions.How long does it typically take for the recipient to receive the transferred funds?
The time it takes for the recipient to receive the transferred funds depends on the destination country and the receiving bank's processing times. In most cases, funds are received within 1-2 business days. We provide real-time updates on the status of your transaction through our website and mobile app.What is your policy on refunds or cancellations of transactions?
We understand that sometimes things don't go as planned, and we have a policy in place for refunds or cancellations of transactions. If you need to cancel or refund a transaction, please contact our customer service team as soon as possible. Refunds may be subject to fees, and cancellation fees may apply.What security measures do you have in place to prevent fraud or unauthorized transactions?
We take security very seriously and have multiple measures in place to prevent fraud or unauthorized transactions. We use state-of-the-art technology to encrypt and protect your personal and financial information, and we monitor all transactions for suspicious activity. We also require identity verification for all customers and may contact you for additional information if necessary.Reviews
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Conchi Carrillo
(Translated by Google) I have no idea what this is, but they are trying to charge me €99 without even knowing who it is or who has authorized the charge. Rapier is... A scam? I am Spanish and I have nothing to do with any entity in England. How can I denounce this? They don't stop sending me notices to authorize the payment 😤 (Original) No tengo ni idea de que es esto, pero me están intentando cobrar 99 € sin saber mi siquiera que es ni quien ha autorzado ese cobro. Estoque es.. Un timo? Soy Españoa y no tengo nada a que ver con ninguns entiedad en Inglsterra.. Como puedo denunciar sr sr esto? No paran de enviarme avisos para que aurorice el pago 😤
05-05-2023
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Mavi
I had the worst experience I've ever had with an app, so for the first time in my life, I'll take some time to write a review. I've used this app to collect money for a birthday gift for a friend based in the UK, with participants from all over Europe. One thing that potential users should know is that the money can only (if ever) be collected if you have an official address in the UK or the US, an ID indicating that same address and a bank in the same country. The issues started when I wanted to withdraw the money. My account, which was previously verified (by giving, as other users have indicated, a worrying amount of personal information), became unverified due to one of the colleagues misunderstanding my e-mail where I was explaining that I'm currently based in another country in Europe. The support team then explained that my account would be verified manually. Through lengthy back-and-forth e-mails, I would get a notification saying my account was now verified, whilst still not being able to access it for weeks. Overall, for one month and a half, I've had to write over 20 e-mails and spend hours following up regarding the collection. I had to explain the situation from scratch to at least three different colleagues as there seemed to be a poor culture of checking the client's interaction history before responding, which necessitated sharing the same information repeatedly. At the end of this process, they informed me that I had two options as the tech team could not resolve the verification issue (although the same team had already verified it before they re-started the process): They would either refund all the money to the contributors or have someone else open another Collctiv account to transfer the money there- so ironically, despite being overwhelmingly dissatisfied with the app, I had to encourage other people involved to create an account so that we could retrieve the money back. Overall, the sum collected was not worth the hours spent with customer service; I would seriously discourage anyone from using the app if they would like a smooth organisation and a swift collection of money.
26-04-2023
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Chinedu Okoye
I recently used Collctiv to create a family pool for a March Madness competition and the app worked wonders in streamlining the whole process. Even when I ran into a little issue with withdrawing, their customer service team worked quickly to resolve my issue.
26-04-2023
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Sophie Campbell
Was really worried about collecting quite a large sum of money for a present, but it was easy for people to use, easy to retrieve and best of all, reassuring humans on the end of the phone.
26-03-2023
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Chrisiah Chrisiah
I had the pleasure of speaking with Hannah over at the Collctiv Team! She was an amazing help for such a small issue I needed help with. Please choose Collctiv for your group payments. They’re great!
26-03-2023
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Katherine Naylor
26-03-2023
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Katrina Galvin
I had previously rated this service very highly and was keen to use it again when organising another collection. This time around I set up the pot, sent everyone the link, and only after realised they now charge a compulsory 50p charge per contribution. It says it’s optional but there is no way to remove it from the payment. This is so embarrassing for me to have to go back to everyone I’ve sent it to and explain. I completely get that you need to make money from this service but I wish you’d made it clear when I set up the pot that this change had been made. If there was the option for me to pay the fee instead of the contributors I would have definitely opted for that as I believe this is a well designed app which provides a much needed service. I just don’t appreciate the lack of transparency and will not be using again until such changes are made.
26-02-2023
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Jane Coles
Collctiv have added a compulsory charge, which all contributors have to pay. This was done without advising existing customers, so we have set pots up, not realising that our friends and family would be hit with this compulsory charge, on top of their small charitable donation. The designers claim that 50p is a small fee….though it isn’t when everyone is only donating £5 or less. Donations to my charity collection dropped dramatically as a result and I will have to find another means of collecting payments. Such a shame, as some of us were actually making some voluntary contributions towards the app - now nobody want so use it, so nobody has won!
26-12-2022
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loll ash
I love this app, it makes collecting money from people so much easier and saves having to faff about sharing bank details etc! I wouldn't use anything else for collecting money from now on, it's really handy if you're throwing in with others to buy a gift (mother's day is the most recent example of this), can send the pot to anyone and they can just pay into it. Its made life easier, one thing we all need a bit of in this day and age! Also, I had a query and had to contact the customer service team. Josh was amazing responded to me almost immediately and was super informative when I asked him questions. No robot customer service agents!
26-05-2022
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Danai Balfoussia
Positives: User-friendly platform. Negatives: In order to withdraw money, you need to verify the account providing Photo-ID (passport or driving license) and a utility bill, as part of the anti-money laundering policy. Surely, there should be a cut-off amount that this applies to as I only wanted to withdraw £130! This is a lot of very personal information for this amount of money. Also, when trying to withdraw money, it disappears from the account immediately but only reaches the selected bank account 2-3 business days later. Overall, not nearly as good as paypal money pool. Shame!
26-05-2022
