Coffee Hit
Coffee Hit is a company based in Dartford, England that specializes in supplying coffee machines and related equipment. They cater to the food and beverage industry, providing high-quality products and exceptional customer service. With a focus on meeting the needs of their clients, Coffee Hit is a trusted supplier for businesses looking to enhance their coffee offerings.
Introduction to Coffee Hit
Coffee Hit is a company that supplies coffee machines to businesses in the UK. The company was founded in 2008 by a group of coffee enthusiasts who were passionate about the industry. Coffee Hit's mission is to provide high-quality coffee machines to businesses and individuals who share their passion for coffee. What sets Coffee Hit apart from its competitors is their dedication to providing excellent customer service and their extensive knowledge of the coffee industry.
Services & Products
Coffee Hit provides a variety of coffee machines to suit the needs of different businesses. They offer both automatic and manual machines from top brands such as La Marzocco, Victoria Arduino, and Rocket Espresso. In addition to coffee machines, Coffee Hit also sells coffee beans, grinders, and other accessories that are essential for making a great cup of coffee.
Location
Coffee Hit is located in Dartford, a town in Kent, England. The area is known for its industrial parks and business centers, and is home to many companies in various industries. Customers of Coffee Hit can expect to find a mix of businesses in the area, including manufacturing, logistics, and retail. The company's office is conveniently located near public transportation options, including the Dartford train station, which is just a 10-minute walk away. Other nearby options include the Dartford Heath bus stop (0.2 miles away) and the Dartford Bridge bus stop (0.4 miles away).
Benefits
Customers should choose Coffee Hit because of their commitment to providing excellent customer service and their extensive knowledge of the coffee industry. The company's team of experts is always available to answer questions and provide advice to help customers choose the right coffee machine for their needs. In addition, Coffee Hit offers free training and support to all of their customers to ensure that they can make the perfect cup of coffee every time.
Good to know
Customers should be aware that Coffee Hit specializes in supplying coffee machines to businesses rather than individual consumers. However, they welcome inquiries from anyone who is interested in purchasing a coffee machine and will be happy to provide advice and guidance.
Reviews
Customers have praised Coffee Hit for their excellent customer service and their extensive knowledge of the coffee industry. Many customers have commented on the quality of the coffee machines and the accessories that they sell, and have noted that they have been able to make great coffee thanks to the training and support provided by the company. Overall, customers have had a positive experience with Coffee Hit and would recommend the company to others.
FAQ
What types of coffee machines do you offer?
We offer a variety of coffee machines including espresso machines, filter coffee machines, capsule machines, and bean-to-cup machines.Do you provide maintenance and repair services for the machines?
Yes, we provide maintenance and repair services for all the coffee machines we sell. Our team of technicians is trained to handle all types of repairs and maintenance.What are the warranties on your coffee machines?
Our coffee machines come with a standard warranty of 12 months. However, we also offer extended warranties for an additional cost.Can you provide a demonstration of how to use the machines?
Yes, we offer demonstrations of how to use all our coffee machines. Our team of experts will guide you through the process and answer any questions you may have.Are there any additional costs for installation or training?
The installation of coffee machines is included in the price. However, if you require additional training, there may be a small charge. Please contact us for more information.Reviews
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adrian jones
I love coffee hit
24-01-2023
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Kelly Davison
I have mixed feedback sadly. I brought of pour over coffee kettle as a gift for a coffee lover for Christmas 2021. This product turned out to be faulty and it was subsequently replaced by Coffee Hit rather efficiently in early 2022. A few months later the replacement has broken and I have found that my emails and the messages I have left are being ignored. I have reached out a number of times and despite my efforts, I have given up, but left feeling rather embarrassed as the item was a gift.
24-09-2022
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Mike Faxholm
Coffee Hit are great. I had a problem with an item that the manufacturer was not resolving. After weeks of going backwards with Fellow, it only took one mail to Coffee Hit to resolve. Great customer service from Leigh at Coffee Hit. My new regular place for beans now.
24-05-2022
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Conor Lilley
Disgracefully slow service. Ordered “fresh” coffee beans from here. It took a week for the item to be attempted to be delivered despite the tracking saying two days. Despite there being a neighbour who runs a business next door and has a reception desk that always takes parcels, they didn’t even attempt to deliver to neighbour. It means waiting even longer now for delivery. In the mean time, I’ve had to spend extra money on other beans, and the coffee won’t be as fresh as it should be. Other coffee suppliers usually ship for next day delivery or two days max. To be a week waiting on a coffee service is sub par. There are better services and cheaper ones too. Go there instead.
24-05-2022
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Andrew
Well packaged and quick delivery!
24-05-2022
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Nicklas de León Persson
I've been a Coffee Hit customer for a few years and they have always been fast and efficient at shipping. What really stands out though is their customer service. You know that you're dealing with people with deep understanding of what they're selling, and a willingness to resolve your problem. When my grinder broke recently they were able to get me a replacement that turned out to be an upgrade for a very reasonable price. When I think about good, honest businesses I think about Coffee Hit
24-05-2022
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Taylor Cooke
Surprised at some of the negative reviews here. Sometimes there may be issues with a order whenever purchasing goods and this really shows the customer service of a company when that happens. I think only after that a customer should base their review. Either way... Ordered Sette 30 from here and found the customer service excellent. Happy to shop here for my coffee products.
24-05-2022
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Sharandeep Singh
I ordered a kit for my baratza virtuoso grinder burr replacement and later an adjustment ring replacement for the same machine I was servicing. The kit had many small items missing (luckily my old washers etc were still good). The adjustment ring came jammed and 2 out of the 3 tabs were broken and still stuck inside the threads (see pictures). To make matters worse, I paid nearly the same amount for shipping as the item itself! IF YOU HAVE A BRAIN AND CAN READ THIS- AVOID THIS COMPANY. Absolute shambles.
24-05-2022
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Birdie 29
Had superb service from John at Coffee Hit who got my grinder up and running in no time with zero fuss. Offered some great advice and tips along the way too. Could not be more pleased! Thank you so much!
24-05-2022
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Ryan
Fast service, great communication. Would use again.
24-05-2021
