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Bpo Companies

CLCA Call Direct

CLCA Call Direct is a BPO company located in Shrewsbury, England. They specialize in IT and e-commerce services.

Introduction to CLCA Call Direct

CLCA Call Direct is a BPO company based in Shrewsbury, England. The company was founded with the aim of providing excellent customer service to businesses in the IT and E-commerce industries. What sets this company apart from others is its commitment to providing personalized service to each and every customer.

Services & Products

CLCA Call Direct offers a range of services to businesses in the IT and E-commerce industries. These services include customer service, technical support, and sales support. The company also provides data entry and other back-office services to help businesses run more efficiently.

Location

CLCA Call Direct is located in Shrewsbury, a historic market town in the county of Shropshire, England. The town is known for its medieval architecture and its beautiful riverside location. In the town center, customers can expect to find a variety of shops, restaurants, and cafes. The nearest public transportation options are the Shrewsbury railway station, which is 0.9 miles away, the Shrewsbury bus station, which is 0.5 miles away, and the Frankwell car park, which is 0.3 miles away.

Benefits

Customers should choose CLCA Call Direct because of the company's commitment to providing excellent customer service. The company's personalized approach ensures that each customer receives the attention they deserve. Additionally, the company's experience in the IT and E-commerce industries means that they have a deep understanding of the unique needs of businesses in these fields.

Good to Know

Customers should be aware that CLCA Call Direct takes data privacy and security very seriously. The company uses the latest technology to ensure that all customer information is kept secure.

Reviews

Customers have praised CLCA Call Direct for their excellent customer service and their attention to detail. Many customers have noted that the company goes above and beyond to ensure that their needs are met. Overall, customers have had a positive experience working with CLCA Call Direct.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot
  • amenity
    security system

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a range of services including data entry, customer service, technical support, back-office support, and accounting services. We also provide customized solutions based on our clients' specific needs.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have successfully completed several projects for our clients in various industries including healthcare, finance, and e-commerce. Some of our successful projects include data management for a healthcare provider, customer support for an e-commerce company, and accounting support for a financial institution.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously. We have strict policies and procedures in place to ensure that our clients' sensitive information is protected at all times. These include secure data transmission, access controls, data encryption, and regular security audits.

What is your pricing structure for your BPO services?

Our pricing structure is competitive and transparent. We offer flexible pricing models based on our clients' needs, including hourly rates, project-based pricing, and dedicated team pricing. We provide detailed pricing information upfront and there are no hidden costs.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of highly skilled professionals who are proficient in English and have experience working with clients from different countries and cultures. We use various communication channels including email, phone, and video conferencing to ensure effective communication with our offshore teams and clients. We also provide cultural and language training to our staff to overcome potential communication barriers.