Clarins John Lewis Spa Solihull
Clarins John Lewis Spa Solihull is a leading provider of cosmetics and perfumes in the United Kingdom. Their Solihull location offers a wide range of beauty and wellness services to customers. With a focus on quality and customer satisfaction, Clarins John Lewis Spa Solihull is a trusted supplier in the industry.
Introduction to Clarins John Lewis Spa Solihull
Clarins John Lewis Spa Solihull is a beauty and wellness company that offers a range of high-quality cosmetics and perfumes to customers. The company has a rich history of providing exceptional service and products to its clients. What makes this company unique is its commitment to using natural ingredients in its products to enhance the beauty and wellness of its customers.Services & Products
Clarins John Lewis Spa Solihull offers a variety of services to its customers, including facials, massages, and body treatments. In addition, the company provides a range of cosmetics and perfumes that are designed to enhance natural beauty. Customers can purchase skincare products, makeup, and fragrances that are made from natural ingredients and are free of harsh chemicals.Location
Clarins John Lewis Spa Solihull is located on Station Road in Solihull, England. The area is known for its vibrant business community and is home to a variety of shops, restaurants, and cafes. Customers can expect to find a range of businesses in the area, from small independent shops to large chain stores. The spa is conveniently located near several public transportation options, including the Solihull train station, which is just a five-minute walk away. Other nearby public transportation options include the Solihull bus station and the Solihull taxi rank.Benefits
Customers should choose Clarins John Lewis Spa Solihull because of its commitment to using natural ingredients in its products and services. The company's staff is highly trained and knowledgeable, ensuring that customers receive the best possible service and advice. Additionally, the spa's location in the heart of Solihull makes it a convenient option for customers who want to relax and rejuvenate after a long day of shopping or sightseeing.Good to know
Customers should be aware that Clarins John Lewis Spa Solihull is a popular destination, and appointments should be booked in advance to ensure availability. The spa also offers gift certificates, which make a great gift for loved ones who enjoy beauty and wellness treatments.Reviews
Customers rave about the exceptional service and high-quality products offered by Clarins John Lewis Spa Solihull. Many customers note that they appreciate the spa's commitment to using natural ingredients, and that they always leave feeling relaxed and rejuvenated. Others praise the staff for their professionalism and knowledge, and note that they feel like they are in good hands when receiving treatments at the spa.Amenities
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perfume -
makeup
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skincare
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fragrance
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bodycare
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cosmetics
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beauty treatment
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waxing
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manicure
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pedicure
FAQ
What types of products do you offer and what brands do you carry?
We offer a variety of skincare, makeup, and fragrance products. Our brands include Clarins, as well as other high-end beauty brands.Are your products cruelty-free and/or vegan?
We strive to carry as many cruelty-free and vegan products as possible, but not all of our products fall into those categories. We recommend checking the product descriptions for more information.Can you provide information on the ingredients used in your products?
Yes, we are happy to provide information on the ingredients used in our products. Please feel free to ask our staff for more information or check the product descriptions.What is your return policy for products that do not meet customer expectations?
We want all of our customers to be completely satisfied with their purchases. If a product does not meet your expectations, please return it within 28 days for a full refund or exchange.Do you offer any discounts or promotions for bulk orders or repeat customers?
Yes, we offer various discounts and promotions throughout the year for all of our customers. We also have a loyalty program for repeat customers, which includes exclusive discounts and rewards.Reviews
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Karens Creative Tutorials (Art & Design)
Organisational skills with handling booking is severely lacking, ended up not having my treatment as six months later and several cancellations on their part meant I’d run out of patience and lost the voucher even though when your initial booking they take your details so could have confirmed who I was with proof of identity. Will never use that spa again and no longer recommend them. If I could leave zero I would.
18-10-2022
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Emma C
I went to the Clarins counter in John Lewis Solihull to make a purchase and book an appointment. The staff member was very abrupt and unhelpful when I was looking to make my purchase so I decided against booking a treatment and walked away without purchasing anything. I used to love Clarins and have had some nice treatments here before the pandemic but recently the lack of customer service on the counter has totally put me off. I'll be going elsewhere from now on.
18-08-2022
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M T
I have been going to Solihull Clarins spa for about 8 years, I have had numerous therapists some great some not so good however, I have been lucky enough to have Laura (from Lithuania)for the last four visits, she is amazing, always happy to see you, professional and interested in you as a client, she does the best facials and I’ve had a lot! I really wouldn’t want to see anyone else now so I do hope she stays! So thank you Laura you are a credit to the Clarins brand, I would have given 5 stars but it’s very difficult to get 6 weekly appointments so sometimes I have to go 8 weeks but I guess that’s a supply and demand situation
18-06-2022
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Nosey Parker
I booked an appointment in early December for a massage for my daughters Birthday in March. Half an hour before the appointment Laura from the spa called to cancel and said that her Therapist was no longer available and the next appointment would not be until the end of April- a further 8 weeks away! This is not the service that you would expect from a Clarins Spa, we were told that we have to now go into John Lewis store to get a refund. Not at anytime did I feel that they were sympathetic or apologetic which leads me to this review. Poor show Clarins, I will not be returning for any further treatments and what was my daughters first experience has now been spoilt. If anyone is expecting first rate service I would strongly recommend that you go elsewhere.
18-06-2022
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Louise Diamandis
I am absolutely disappointed with the level if service received from Clarins & in particular the Solihull Spa. Clarins promote facial treatments & in particular a course to help achieve the desired effect. I have purchased courses from Clarins since I stopped smoking some 12 years (a valuable customer I think) my treatment started at HOF in Sutton Coldfield until they closed, then over to HOF in Birmingham until they were about to close, transferred to JL in Birmingham until they closed & more recently JL in Solihull. Since being with JL Solihull I have received the most atrocious customer service, not being able to book monthly, 6 weekly or 8 week appointments. Had an appointment today after received a call yesterday confirming appointment & to be told the beautician is off sick. I feel extremely let down, feel I am not a valued customer there was no apology representative wasn’t even aware when my last appointment was, unaware that this happened a couple of months ago. I asked a representative from Clarins (head office) to call me, never received. I would be interested to know why they are promoting the course & benefit of the monthly treatment when you cannot deliver. Awaiting a response.
18-06-2022
