Civica
Civica is a healthcare company based in Amersham, England. They specialize in providing medical billing services to healthcare providers. With a focus on accuracy and efficiency, Civica helps their clients manage their finances and streamline their operations. Their expertise in healthcare and medicine makes them a trusted partner for healthcare providers looking to improve their financial performance.
Introduction to Civica
Civica is a company that specializes in providing medical billing services to the healthcare and medicine industry. The company was founded with the aim of helping healthcare professionals to streamline their billing processes and increase revenue. What sets Civica apart from other companies in the industry is their commitment to providing personalized services that are tailored to the needs of each individual client.Services & products
Civica offers a range of services to healthcare professionals, including medical billing and coding, insurance claim submission, accounts receivable management, and patient billing and collection. They also provide consulting services to help clients optimize their revenue cycle management processes.Location
Civica is located in Amersham, England, in the Repton Place area. The area is primarily residential, with a few small businesses and shops nearby. Customers can expect a peaceful and quiet environment when visiting Civica's offices. The closest public transportation options to Civica are the Amersham Train Station, which is approximately 1.5 miles away, the Amersham Bus Station, which is approximately 1 mile away, and the Chalfont and Latimer Train Station, which is approximately 2 miles away.Benefits
Customers who choose Civica can expect personalized services that are tailored to their unique needs. Civica's team of experts is dedicated to helping healthcare professionals increase revenue and streamline their billing processes. They also provide ongoing support and consulting services to ensure that clients are always up-to-date with the latest industry trends and best practices.Good to know
Customers should be aware that Civica only provides medical billing services to healthcare professionals. They do not provide any other healthcare services, such as medical treatment or diagnosis.Reviews
Customers have praised Civica for their excellent customer service and personalized approach to medical billing. Many clients have reported significant increases in revenue and improved billing processes after working with Civica. Overall, customers have been highly satisfied with the services provided by Civica.Amenities
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electronic filing -
coding assistance
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billing support
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insurance verification
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claims processing
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data entry
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paperless office
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client portal
FAQ
What specific medical billing services does your company offer?
At Civica, we offer a range of medical billing services including claims submissions, payment posting, denial management, and revenue cycle management. We also provide coding and compliance services to ensure accurate and timely reimbursements.Do you guarantee accurate and timely submissions of claims?
Yes, we guarantee accurate and timely submissions of claims. Our team of experienced billers and coders are trained to ensure that all claims are submitted accurately and on time, reducing the risk of denials and delays in payment.How do you handle denied claims and appeals?
We have a dedicated team that handles denied claims and appeals. They work closely with insurance companies to identify the reason for the denial and develop a plan of action to appeal the decision. Our goal is to ensure that our clients receive the maximum reimbursement possible.What level of customer support do you provide, and how quickly can issues be resolved?
We provide a high level of customer support to all our clients. Our customer service team is available to answer any questions or concerns you may have and can be reached by phone or email. We strive to resolve any issues as quickly as possible, often within 24-48 hours.Can you provide references or case studies of successful medical billing services for similar healthcare providers?
Yes, we can provide references and case studies of successful medical billing services for similar healthcare providers. We have worked with a variety of healthcare providers, including hospitals, clinics, and individual practitioners, and have a proven track record of success in maximizing revenue and reducing denials.Reviews
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Adam Woods
28-01-2023
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Winter pants
Tried to pay online with their antiquated looking website. Refused my valid card because I ticked no to OTP support. So I then re-entered all the info AGAIN and tried ticking the OTP support box and it still refused. Judging by the other reviews, this website fails almost always. What a cowboy outfit - my surgeon was great, but I won't be using her again as it's too much hassle paying and will use someone else in future. Edit: rang to pay. Was answered by someone who didn't give their name. Sounded bored and rude the whole call, as if they just wanted me to get off the line. Terrible company and the boss just cuts and pastes a standard reply to anyone who gives them a bad review. They clearly don't care about their clients or their customers one bit. I only wish I could give them zero stars.
28-01-2023
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Jan Franke
This company's online payment system is appalling. I wasted half an hour trying to make the payment online as it kept stating I hadn't entered my correct card details. I called them after my third attempt and was told their online system wasn't working - if I'd seen a message with that information when I was trying to pay online rather than the message it gave me it would have saved a lot of my time. Payment couldn't be taken over the phone when I called. I was told their system was slow processing my card and they'd call me if the payment couldn't be taken. When my payment eventually was taken I received an email confirming this from 'cybersource' with no reference to Medbc - very confusing. Not a satisfactory patient experience.
28-11-2022
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peter fox
I would give zero stars if I could. Made errors on my bill and wouldn't take payment, even though we agreed on the amount, until they had re-issued the invoice. Then they had the cheek to ask me to phone BUPA to get a code for payment changed - I did this but BUPA said they had never heard of a patient being asked to chase them up for this before. The correct invoice has now arrived after a lengthy delay but the link to payment won't accept payment. Have tried 4 times on 2 different cards. I have just phoned to pay but they are not available. Will have to make time to do this on Monday. Not impressed.
28-11-2022
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Rameau
What an awful website have to spend ages on old calendar to go back for your DOB! Tried multiple times with multiple cards but still couldn't pay with their outdated system. Had to spend ages on phone to pay. Hopeless company.
28-10-2022
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Alison Payne
This company have been hassling my son for a payment for a consultation that did not even take place for over a year now they have caused a considerable amount of stress and we are now taking the matter further , consultation had been cancelled by doctor yet they are still pursuing payment for an appointment that did not take place!!
28-08-2022
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Mrs Creativity
If i coulld give zero stars I would. I was chased for an invoce that I never received. On further investigation I found that all my details were emailed to another person! I made a complaint and asked for an explanation from a senior manager. After chasing them 2 weeks later, I am still waiting for someone to call me and apologise and explain why all GDPR regulations have been breached.
28-07-2022
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Catherine Milward
Similar experience to others here. Being hassled for a bill I was never invoiced for by the practitioner.
28-05-2022
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Simon Cottrell
Already being hassled for a bill for treatment that hasn't happened yet and which doesn't require payment until the end of July ( it's currently May).
28-05-2022
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cavey
These people keep demanding that I pay an invoice which I have yet to receive,despite repeated requests from myself over the last 6 months.They do not respond to emails,badger me on the phone,and are a disgrace in my view.I am changing my consultant as a result.
28-05-2022
