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Citizen Information Bureaus

Citizens Advice Whitby

Citizens Advice Whitby is a Citizen Information Bureau located in Whitby, England. The company provides advice and support to the public sector and society.

Introduction to Citizens Advice Whitby

Citizens Advice Whitby is a non-profit organization that provides free, confidential, and impartial advice to the local community. The company was established in 1939 and has been serving the residents of Whitby ever since. What makes Citizens Advice Whitby unique is its commitment to helping people solve their problems and improve their lives through the provision of accurate and relevant information.

Services & Products

Citizens Advice Whitby offers a range of services to its clients. These include advice on debt, housing, welfare benefits, employment, consumer issues, and legal matters. The company also provides support to people experiencing domestic violence and abuse. Customers can access these services in person, over the phone, or online.

Location

Citizens Advice Whitby is located in Church House on Flowergate, right in the heart of Whitby. The area is known for its picturesque harbor, historic abbey, and quaint shops and cafes. Visitors to the area can expect to find a mix of independent and chain stores, as well as a variety of pubs and restaurants. The closest public transportation options are the bus stops on Langborne Road (0.1 miles), the Whitby train station (0.5 miles), and the Whitby bus station (0.4 miles).

Benefits

Customers should choose Citizens Advice Whitby because of the company's commitment to providing high-quality advice that is tailored to their specific needs. The organization has a team of trained advisors who are knowledgeable about a wide range of issues and can offer practical solutions to complex problems. Additionally, Citizens Advice Whitby is a non-profit organization, which means that all revenue generated is reinvested back into the community.

Good to Know

Customers should be aware that Citizens Advice Whitby operates on a first-come, first-served basis. While the company aims to see everyone who comes to them for advice, it is possible that customers may have to wait for an appointment. Additionally, due to the high demand for their services, Citizens Advice Whitby may be unable to provide immediate assistance in certain cases.

Reviews

Customers have praised Citizens Advice Whitby for its friendly and professional staff, as well as its comprehensive and reliable advice. Many people have reported feeling much more confident and empowered after seeking help from the organization. Overall, customers appreciate the invaluable service that Citizens Advice Whitby provides to the community.

Amenities

  • amenity
    computer
  • amenity
    printer
  • amenity
    scanner
  • amenity
    copier
  • amenity
    internet access
  • amenity
    wi-fi
  • amenity
    phone
  • amenity
    wheelchair access

FAQ

What types of information and services do you provide to citizens?

We provide a wide range of information and services to citizens, including advice on benefits, debt, employment, housing, immigration, and consumer issues. We also offer guidance on legal matters and provide support for people dealing with family and relationship problems. Our goal is to help individuals navigate complex issues and improve their overall well-being.

Is there a fee for accessing your services, or are they free of charge?

All of our services are provided free of charge to citizens. We believe that everyone should have access to the information and support they need to improve their lives, regardless of their financial circumstances.

How accessible are your services to individuals with disabilities?

We are committed to ensuring that our services are accessible to individuals with disabilities. We have a range of accommodations available, such as wheelchair access, sign language interpreters, and materials in alternative formats. We also offer home visits for people who are unable to come to our office due to mobility issues.

What are your hours of operation, and do you have any after-hours services available?

Our office is open Monday to Friday from 10am to 4pm. We do not offer after-hours services, but we do have a website that provides information and guidance on a range of topics. Citizens can also email us or leave a message on our voicemail, and we will respond as soon as possible.

What is your process for handling confidential or sensitive information provided by citizens?

We take the privacy and confidentiality of our clients very seriously. All information provided to us is kept strictly confidential, and we adhere to strict data protection policies. We only share information with third parties with the explicit consent of the individual, or when required by law. We also take steps to ensure that sensitive information is stored securely and disposed of properly when no longer needed.

Reviews

  • ben Royle

    Lovely helpfull staff

    18-02-2023

  • Darren Chesterton

    18-06-2020

  • Graham Hart

    Just visiting my 86 year old mother in Whitby. She has need of the CAB, but cannot get up the hill to the office easily with her walking frame. Phoned up at 10.20 to be told "no appointments, just pop in". At 10.50 we got to the office only to be told they were shut, come back next week. So wasted journey for her, and taxi required for next week on the off chance you are open. Disgusted, I would give you zero stars, as you provided zero service and you didn't even know on the phone that you were closed.

    18-06-2020

  • CASSI PELUCCI

    Not a long wait and good advice.

    18-06-2020

  • Alison Durham

    Excellent service, quick response and friendly.

    18-06-2020

  • TJP

    Very helpful

    18-06-2018