Citizens Advice Bureaus, Citizen Information Bureaus

Citizens Advice Westminster

Citizens Advice Westminster is a non-profit organization that provides free and confidential advice to individuals in the London area. They specialize in offering information on a variety of topics, including housing, employment, debt, and benefits. As a part of the Citizen Information Bureaus and Citizens Advice Bureaus network, they are committed to helping members of the public navigate the complexities of the Public Sector & Society.

Introduction to Citizens Advice Westminster

Citizens Advice Westminster is a non-profit organization that provides free and confidential advice to people in Westminster and surrounding areas. The company was established in 1939 and has been operating for over 80 years. Their main purpose is to help people resolve their legal, financial, and other problems by providing them with the necessary information and support. What makes this company unique is that it is part of the Citizens Advice Bureau network, which is the largest independent advice provider in the UK.

Services & products

Citizens Advice Westminster offers a range of services to its clients, including advice on debt, welfare benefits, housing, employment, immigration, consumer issues, and more. They also provide advocacy and representation services to clients who need help with specific issues. The company's services are free, confidential, and impartial, and are available to anyone who needs them.

Location

Citizens Advice Westminster is located at The Stowe Centre, 258 Harrow Rd, London W2 5ES, United Kingdom. The area is quite diverse and offers a mixture of residential and commercial properties. There are many shops, restaurants, and cafes in the area, as well as several parks and green spaces. The company is easily accessible by public transportation, with the closest bus stop (Harrow Road Westbourne Park Station) just a minute's walk away. The nearest tube station is Westbourne Park, which is a 10-minute walk from the company. Other nearby public transportation options include the Royal Oak tube station and the Paddington train station.

Benefits

Customers should choose Citizens Advice Westminster because of their experience and expertise in providing advice and support to people in need. The company has a team of trained advisors who are knowledgeable and dedicated to helping clients resolve their problems. They also have a strong network of partners and stakeholders, which allows them to provide a range of services and support to their clients.

Good to know

Customers should be aware that Citizens Advice Westminster is a non-profit organization and does not charge for its services. The company relies on donations and funding from the government and other organizations to operate. They also have a strict confidentiality policy, which means that they will not share any information about their clients without their consent.

Reviews

Customers have praised Citizens Advice Westminster for its professionalism, expertise, and dedication to helping people in need. Many clients have reported that they have received valuable advice and support from the company and have been able to resolve their problems as a result. Some clients have also noted that the company's services can be in high demand, which may mean that there is a waiting period for appointments.

Amenities

computer
printer
scanner
copier
internet access
wi-fi
phone
fax
passport photos
wheelchair access
parking
counselling
accessibility
online support
referrals
education programs

FAQ

Are your services free of charge?

Yes, all of our services are completely free of charge to everyone who seeks our help. We do not charge any fees or require any payments for the assistance we provide.

Can your team assist with legal advice and representation?

Yes, our team includes trained advisers who can provide legal advice and representation to those who need it. We can help with a wide range of legal issues, including employment law, housing law, and consumer law.

How accessible are your services to individuals with disabilities?

We strive to make our services as accessible as possible to individuals with disabilities. Our office is wheelchair accessible, and we have staff members who are trained to work with people with disabilities. We also offer a range of online and phone-based services for those who cannot visit our office in person.

What are your hours of operation, and do you have any after-hours services available?

Our office is open from 10am to 4pm, Monday to Friday. We do not have after-hours services available, but we do offer online resources and a phone-based advice line for those who need assistance outside of our operating hours.

Reviews

Jane Smith

13-06-2023
ريماس الرئيسي

28-05-2023
tony bentley

Not good, been unable to find a time place and any assistance

18-04-2023
hooman azizi

Despite from waiting over 1 hour on the que to speak to an adviser and such a poor connection, the level of being unhelpful would be such an embarrassment for the UK system. Citizen-advice never help anyone and is such a useless organisation.

18-04-2023
Nazanin Private

Ridiculous! No one answers the phone for the past week!

18-03-2023
L

Excellent service. The team are so knowledgeable, efficient and extremely helpful - thank you!

18-11-2022
Leoonardo Ledezma

Hello good afternoon, this I have three days trying to contact you by chat and it has been IMPOSSIBLE the funniest thing is that you offer this service to help us, but the service is terrible. I can't and there is no way I can chat with you, so I wonder. what do they offer a service if it doesn't work? and I also have to say that I have more than 20 minutes waiting for the phone to be answered.

18-09-2022
Jake Acock

Advisers are never available when you try to call them

18-09-2022
Mask Foxy

I have an urgent legal matter in which I require advise with. I have continuously called through out the day and each time I have waited over an hour to get put through, I still haven’t been able to get through to anyone. I suggest you hire more people so you could actually fulfil your duty within this organisation. Based on the statistics of your reviews, It’s a shame that to see that the majority of people are not receiving this service.

18-09-2022
Yolanda Vicente

Although my initial impression was not good as I found difficult to get in touch with someone by phone or chat and when I finally did, the person did not address my questions, I have to say that after they did contact me again and put me in touch with a lady who was very helpful and did go the extra mile to help me with my queries

18-07-2022