Citizens Advice Tower Hamlets
Citizens Advice Tower Hamlets is a non-profit organization located in London, England. They are part of the Citizen Information Bureaus and Citizens Advice Bureaus network, providing free and confidential advice to the public. Their focus is on the Public Sector & Society, aiming to help individuals navigate complex legal and financial issues.
Introduction to Citizens Advice Tower Hamlets
Citizens Advice Tower Hamlets is a non-profit organization that provides free, confidential, and impartial advice to individuals and families in the Tower Hamlets area. Established in 1939, the company has a long history of supporting the local community and helping people with a wide range of issues, from housing and employment to debt and consumer rights. What makes this company unique is its commitment to promoting social justice and empowering individuals to take control of their lives.Services & Products
Citizens Advice Tower Hamlets offers a variety of services to help people navigate complex issues and make informed decisions. These services include free advice on benefits, debt, employment, housing, immigration, and consumer rights. The company also provides advocacy and representation for clients who need help navigating the legal system. In addition, Citizens Advice Tower Hamlets offers training and support to community groups and other organizations.Location
Located on Greatorex Street in the heart of Tower Hamlets, Citizens Advice Tower Hamlets is surrounded by a vibrant mix of businesses, shops, and restaurants. The area is known for its diverse community and rich cultural heritage, and visitors can expect to experience a welcoming and inclusive atmosphere. The company is easily accessible by public transportation, with the closest options being the Whitechapel Underground Station, the Aldgate East Underground Station, and the Shoreditch High Street Overground Station.Benefits
Customers should choose Citizens Advice Tower Hamlets because of the company's commitment to providing high-quality, impartial advice and support to everyone who needs it. With a team of experienced advisors and advocates, the company is well-equipped to help clients navigate complex issues and achieve their goals. Additionally, the company's focus on social justice and community empowerment sets it apart from others in the same industry.Good to Know
Customers should be aware that Citizens Advice Tower Hamlets is a non-profit organization and relies on donations and grants to fund its operations. While the company strives to help everyone who needs it, there may be limitations to the services it can provide based on available resources.Reviews
Customers rave about their experiences with Citizens Advice Tower Hamlets, praising the company's knowledgeable and compassionate advisors, as well as its commitment to social justice and community empowerment. Clients appreciate the free and confidential advice they receive, as well as the company's advocacy and representation services. Overall, customers feel that Citizens Advice Tower Hamlets is an invaluable resource for the community.Amenities
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computer -
printer
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scanner
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copier
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internet access
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wi-fi
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phone
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fax
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photo booth
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passport photos
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document shredding
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wheelchair access
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parking
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counselling
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accessibility
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online support
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community outreach
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referrals
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education programs
FAQ
What types of issues does your Citizens Advice Bureau provide assistance with?
We provide assistance with a wide range of issues, including but not limited to debt, housing, employment, benefits, and consumer problems.Can your team assist with legal advice and representation?
While we cannot provide legal advice, we can provide general information and guidance on legal matters. We may also refer you to a specialist organization or solicitor if necessary.How accessible are your services to individuals with disabilities?
We strive to make our services accessible to all individuals, including those with disabilities. Our office is wheelchair accessible, and we can provide alternative formats for our materials upon request.What qualifications and experience do your advisors have?
Our advisors are trained volunteers who have completed a comprehensive training program. They also receive ongoing support and training to ensure they are equipped to provide the best possible advice. Many of our advisors have professional backgrounds in areas such as law, finance, and social work.What is your process for handling confidential or sensitive information provided by citizens?
We take confidentiality very seriously and have strict policies and procedures in place to protect the information provided by citizens. We only share information with third parties when necessary and with the citizen's consent. We also comply with data protection laws, such as the General Data Protection Regulation (GDPR).Reviews
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JANNAT MEDIA
Went in only to be met by a very rude front of desk employee The manner he asked all my personal details even though I was hesitating as they were very intrusive questions. He rolled his eyes, tutted, showed his frustration and became agitated when I was trying to answer him. Felt belittled and like I was a problem, He offered me a bengali speaking advisor, I'm standing there and speaking fluent English to him? I have never had a translator offered to me im born and bred from London. I had to tell him his behaviour was unacceptable and that I just want an appointment so I can talk to someone in private. We are a local community and 2 people standing behind me were people I know and thanks to him they also know my personal financial issues. The poorest customer service I've received.
18-01-2023
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Jean Cumberbatch
Thank u so much for all your help over the last 2 months an even now your still helping me due to struggling after a flood in my home .( Thank u Marta ) i dont know what i would have done if citizen advice werent there to help. . Email is best way to contact them as u get a reply quicker an can give u advice an support as soon as they can . Usually that day or within 2 days. Thank u again
18-01-2023
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A
The process could be more easier to access. They don’t really pick up their phone calls, constantly transferring you and I’m general being difficult. You really have to go back and forth which wastes a lot of time. When I did get access they were very accommodating and helpful. It’s a free service at the end of the day and people frequently miss out their meetings which makes it even trickier with their booking systems.
18-12-2022
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Sammy7596
18-10-2022
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A G
On the phone for well over 120 minutes... every 20 minutes got hanged up again so join back on the que over and over again
18-08-2022
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David Allen
Not that good
18-07-2022
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Nazrul Choudhury
18-06-2022
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Cyotee
The worst service provided by this CAB, you have to queue at the door before 8am just to get a ticket then you get a appointment after 2 or 3 weeks. When you finally go there they don't take you seriously and make a joke out of your case.
18-06-2022
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Laura Gálfi
18-06-2022
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Dina Vieira
Thank you so much Thahera was helpful always available and give me a lot of advice thank you so much ☺️
18-06-2022
