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Citizen Information Bureaus

Citizens Advice Tonbridge

Citizens Advice Tonbridge is a Citizen Information Bureau located in Tonbridge, England. They offer advice and support to the public on a range of issues, including legal, financial and consumer matters. Their aim is to empower individuals to take control of their lives and improve their overall wellbeing. As a part of the public sector and society, Citizens Advice Tonbridge is committed to providing impartial and confidential advice to anyone who seeks their help.

Introduction to Citizens Advice Tonbridge

Citizens Advice Tonbridge is a non-profit organization that provides free, confidential, and impartial advice to people in the Tonbridge area. The organization was founded in the 1930s and has since been helping the community with various issues, including debt, housing, employment, and more. What makes this company unique is their commitment to providing accessible and reliable information to everyone, regardless of their background or financial status.

Services & products

Citizens Advice Tonbridge offers a wide range of services, including advice on debt, benefits, housing, employment, and more. They also provide assistance with filling out forms, negotiating with creditors, and accessing legal support. All of their services are free of charge, and they do not require any appointments or referrals.

Location

Citizens Advice Tonbridge is located in Castle, Castle St, Tonbridge TN9 1BG, United Kingdom. The area is bustling with activity, with plenty of shops, restaurants, and other businesses nearby. Customers can expect to experience a friendly and welcoming atmosphere in the area. The closest public transportation options are Tonbridge Rail Station (0.5 miles), Tonbridge Bus Station (0.2 miles), and High Street Bus Stop (0.1 miles).

Benefits

Customers should choose Citizens Advice Tonbridge because of their commitment to providing trustworthy advice and support. The organization has a team of trained volunteers who are passionate about helping people in the community. They offer a safe and confidential space for customers to discuss their issues and provide them with practical solutions to their problems.

Good to know

Customers should be aware that Citizens Advice Tonbridge is a non-profit organization and does not accept any funding from the government. They rely on donations and grants to continue providing their services to the community.

Reviews

Customers have praised Citizens Advice Tonbridge for their friendly and helpful staff, who are knowledgeable about a wide range of issues. Many customers have appreciated the organization's commitment to providing accessible and reliable advice to everyone, regardless of their circumstances. Overall, customers have found Citizens Advice Tonbridge to be a valuable resource in the community.

Amenities

  • amenity
    printer
  • amenity
    scanner
  • amenity
    copier
  • amenity
    internet access
  • amenity
    wi-fi
  • amenity
    phone
  • amenity
    fax
  • amenity
    wheelchair access
  • amenity
    parking

FAQ

What types of information and services do you provide to citizens?

We provide a wide range of information and services to citizens including advice on benefits, debt, housing, employment, consumer issues and more. We also offer support to vulnerable individuals and those in need of legal assistance.

Is there a fee for accessing your services, or are they free of charge?

All of our services are completely free of charge. We believe that everyone should have access to the support and advice they need, regardless of their financial situation.

How accessible are your services to individuals with disabilities?

We strive to make our services as accessible as possible to individuals with disabilities. Our office is fully wheelchair accessible and we offer a range of accommodations to those with visual, hearing, or mobility impairments. We also have staff trained in British Sign Language and can provide interpretation services upon request.

What are your hours of operation, and do you have any after-hours services available?

Our hours of operation are Monday to Friday, 9am to 5pm. We do not currently offer after-hours services, but we do have an online chat service available on our website for individuals who need assistance outside of our regular hours.

What is your process for handling confidential or sensitive information provided by citizens?

We take the confidentiality and security of our clients' information very seriously. All information provided to us is treated as confidential and is only shared with third parties with the client's explicit consent. We have strict policies and procedures in place to ensure that all information is handled securely and in compliance with data protection regulations.

Reviews

  • Dave Courthouse

    Dreadful service, tried calling in excess of 10 times now, absolute useless service.

    28-05-2023

  • Iain Wright

    An amazing team of people

    18-10-2022

  • Cristiano de Oliveira

    18-10-2022

  • John Chance

    18-06-2021

  • Diane Callender

    18-06-2016