Citizen Information Bureaus

Citizens Advice Richmond

Citizens Advice Richmond is a non-profit organization located in Richmond upon Thames, England. They specialize in providing information and advice to the public on a variety of topics through their Citizen Information Bureaus. Their focus is on helping individuals navigate the public sector and society as a whole.

Introduction to Citizens Advice Richmond

Citizens Advice Richmond is a non-profit organization founded in 1939. The company aims to provide free and confidential advice to anyone who needs it, regardless of their background or circumstances. They believe in empowering people by giving them the information and tools they need to make informed decisions about their lives. What sets Citizens Advice Richmond apart is their commitment to social justice and their efforts to address the root causes of the issues their clients face.

Services & products

Citizens Advice Richmond offers a wide range of services to help people with a variety of issues, including debt, housing, employment, benefits, and consumer problems. They also provide advice on legal matters and have a specialist team dedicated to helping victims of domestic abuse. Customers can access their services through face-to-face appointments, phone consultations, or online chat. All of their services are free, confidential, and impartial.

Location

Citizens Advice Richmond is located at 23 Newbiggin in the heart of Richmond upon Thames. The area is known for its historic buildings, beautiful parks, and vibrant cultural scene. The town center is home to a mix of independent shops, cafes, and restaurants, as well as larger chain stores. There are several public transportation options nearby, including Richmond station (0.3 miles), Richmond bus station (0.2 miles), and Richmond tube station (0.4 miles).

Benefits

Customers should choose Citizens Advice Richmond because of their expertise, professionalism, and commitment to helping people. The company has a team of experienced advisors who are trained to provide high-quality advice on a wide range of issues. They take a holistic approach to problem-solving and work with clients to find the best possible solutions to their problems. Citizens Advice Richmond is also committed to advocating for social justice and systemic change, which sets them apart from other organizations in the same industry.

Good to know

Customers should be aware that Citizens Advice Richmond is a non-profit organization that relies on donations and funding to keep their services running. They are not a government agency and do not receive any direct government funding. However, they are committed to providing high-quality services to everyone who needs them, regardless of their ability to pay.

Reviews

Customers have praised Citizens Advice Richmond for their professionalism, expertise, and dedication to helping people. Many have commented on the high quality of their services and the positive impact they have had on their lives. Some have also noted that the company has helped them navigate complex legal and financial issues with ease. Overall, customers have reported feeling supported and empowered by their interactions with Citizens Advice Richmond.

Amenities

computer
printer
scanner
copier
internet access
wi-fi
phone
fax
wheelchair access

FAQ

What types of information and services do you provide to citizens?

We provide a wide range of information and services to citizens, including advice on benefits, debt, housing, employment, consumer issues, and legal matters. We also offer guidance on health and social care, as well as support for individuals experiencing discrimination or abuse. Our services are designed to help people make informed decisions and take control of their lives.

Is there a fee for accessing your services, or are they free of charge?

All of our services are provided free of charge to citizens. We are a non-profit organization that is committed to helping people access the information and support they need, regardless of their financial situation.

How accessible are your services to individuals with disabilities?

We are committed to ensuring that our services are accessible to all individuals, including those with disabilities. We have a range of measures in place to accommodate different needs, such as wheelchair access, large print materials, and sign language interpreters. We also offer telephone and online advice services for those who may have difficulty accessing our physical locations.

What are your hours of operation, and do you have any after-hours services available?

Our hours of operation vary depending on the location, but we typically offer services during regular business hours. However, we understand that many people are unable to access our services during the day due to work or other commitments. To accommodate this, we offer evening and weekend appointments at some of our locations. In addition, we have a comprehensive online advice service that is available 24/7.

What is your process for handling confidential or sensitive information provided by citizens?

We take the confidentiality and security of our clients' information very seriously. We have strict policies and procedures in place to ensure that all confidential and sensitive information is protected and handled appropriately. This includes measures such as secure storage, restricted access, and data encryption. We only share information with third parties when necessary and with the client's consent.

Reviews

Qasem Rafat

18-03-2023
Geoffrey Moore

A bit of a wait, but I had just dropped in, no appointment Friendly and helpful staff,

18-06-2020
Robert Ballard

Fully recommended

18-06-2020
Sonia Kipling

18-06-2020
Pam Milburn

Very helpful

18-06-2020
Cicely Duah-Agyeman

The staff were extremely helpful and supportive.

18-06-2020
Andrew Livall

Great help

18-06-2020
Sean Armstrong

18-06-2019
Mark Law

An invaluable service. Always find a way forward with issues. ®️🅰️™️☮️💟

18-06-2019
Amina Toner

18-06-2019