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Consumer Advice Centers, Citizen Information Bureaus

Citizens Advice Hartlepool

Citizens Advice Hartlepool is a non-profit organization located in Hartlepool, England. They provide services such as consumer advice centers and citizen information bureaus to help individuals navigate the public sector and society. Their mission is to empower people by providing them with the necessary information and resources to make informed decisions.

Introduction to Citizens Advice Hartlepool

Citizens Advice Hartlepool is a non-profit organization that aims to provide free, confidential, and impartial advice to anyone who seeks it. The company was established in 1939 and has been helping people ever since. Citizens Advice Hartlepool is unique because it is a branch of the Citizens Advice network, which is a leading provider of consumer advice centers and citizen information bureaus in the UK.

Services & products

Citizens Advice Hartlepool offers a range of services to its clients, including advice on debt, benefits, housing, employment, and consumer issues. The company also provides support to people who need help filling out forms, making phone calls, or writing letters. Citizens Advice Hartlepool's services are free and confidential, and the company does not discriminate against anyone who seeks its help.

Location

Citizens Advice Hartlepool is located at 87 Park Rd, Hartlepool TS26 9HP, United Kingdom. The area is primarily residential, but there are also some small businesses and shops in the vicinity. People can expect a friendly and welcoming atmosphere in the area, and there are plenty of amenities nearby. The nearest public transportation options are the Park Road bus stop (0.1 miles), the Stockton Road bus stop (0.2 miles), and the Hartlepool train station (1.4 miles).

Benefits

Customers should choose Citizens Advice Hartlepool because of its commitment to providing free and impartial advice to anyone who needs it. The company has a team of highly trained and experienced advisors who are dedicated to helping people solve their problems. Citizens Advice Hartlepool's services are confidential, which means that clients can feel comfortable talking about their issues without worrying about their personal information being shared.

Good to know

Customers should be aware that Citizens Advice Hartlepool is a non-profit organization and relies on donations to continue providing its services. The company welcomes donations from anyone who wants to support its work.

Reviews

Citizens Advice Hartlepool has received positive reviews from its clients. Many people have praised the company for its friendly and helpful staff, as well as its commitment to providing free advice. Clients have also commented on the quality of the advice they received, with many saying that it helped them to resolve their problems.

Amenities

  • amenity
    computer
  • amenity
    printer
  • amenity
    copier
  • amenity
    internet access
  • amenity
    wi-fi
  • amenity
    phone
  • amenity
    fax
  • amenity
    wheelchair access
  • amenity
    parking
  • amenity
    free consultation
  • amenity
    online support
  • amenity
    legal advice
  • amenity
    financial advice
  • amenity
    educational resources
  • amenity
    counselling
  • amenity
    advocacy
  • amenity
    accessibility
  • amenity
    community outreach
  • amenity
    resource library

FAQ

Is there a fee for accessing your services, or are they free of charge?

Our services are completely free of charge to citizens who seek our help and advice.

What is your process for handling confidential or sensitive information provided by citizens?

We take the privacy and confidentiality of our citizens very seriously. Our counselors are trained to handle sensitive information with utmost care and we have strict protocols in place to ensure that such information is only shared with authorized personnel.

How experienced are your counselors in providing consumer advice?

Our counselors are highly experienced and have undergone extensive training to provide the best possible consumer advice to citizens.

How quickly can I expect a response to my inquiry or complaint?

We strive to respond to all inquiries and complaints in a timely manner. However, the response time may vary depending on the complexity of the issue and the availability of our counselors.

How can I access your Consumer Advice Center's services (phone, online, in-person)?

You can access our Consumer Advice Center's services through multiple channels, including phone, online and in-person. Please visit our website for more information on how to access our services.

Reviews

  • Jill Venners

    Very helpful

    23-05-2023

  • Louise Ridley

    21-05-2023

  • Paula

    Very helpful

    14-05-2023

  • Lydia Henry

    Always had brilliant service from Ross. He’s very kind and empathetic, as well as knowledgeable and helpful. He knows what he’s talking about! He makes myself and my husband feel at ease when we need to discuss things with him. Very grateful for his help. Thank you, Ross.

    28-04-2023

  • hassan massoud

    This center is important for advice in any field and is important to the people of Hartlepool

    28-02-2023

  • david pendle

    Had a difficult problem at 78 yr old . I had a talk with a lady who tried to help me as much as possible , she had to call in another person ( ROSS ) who also helped with the problem. I can only praise the lady concerned and the gentleman to the highest degree of thank you , they were absolutely professional and friendly towards myself . So THANK YOU BOTH

    28-02-2023

  • Michael Thompson

    Many of the staff here are volunteers and provide a good service over a large range of topics. The staff try to get people seen as soon as possible, offering advice, filling in forms, and helping from their experience

    28-02-2023

  • Tracey Elliott

    Fantastic helpful staff

    28-12-2022

  • Sebastian Przytulski

    Great advice.

    28-12-2022

  • Stephen Claypole

    Very helpful and great advice

    28-11-2022