Citizens Advice Bureaus, Citizen Information Bureaus

Citizens Advice Hackney

Citizens Advice Hackney is a non-profit organization that provides free, confidential, and impartial advice to the residents of Hackney. As a part of the Citizen Information Bureaus and Citizens Advice Bureaus network, the organization aims to help individuals and families resolve their legal, financial, and other issues. With a focus on the Public Sector & Society, Citizens Advice Hackney provides a range of services to support the local community.

Introduction to Citizens Advice Hackney

Citizens Advice Hackney is a non-profit organization that provides free, confidential, and impartial advice to the residents of Hackney. Established in 1939, the company has a long history of helping people with their problems, ranging from debt and benefits to housing and employment. What makes this company unique is its commitment to empowering people to take control of their lives and make informed decisions.

Services & products

Citizens Advice Hackney offers a wide range of services to its clients, including advice on debt, benefits, housing, employment, and consumer issues. The company also provides a drop-in service, where clients can come in without an appointment and speak with an adviser. Additionally, Citizens Advice Hackney runs a number of projects, such as the Hackney Community Law Centre and the Energy Advice Project.

Location

Located at 300 Mare St, London E8 1HE, United Kingdom, Citizens Advice Hackney is in the heart of Hackney. The area is home to a diverse range of businesses, including cafes, restaurants, and shops. Visitors to the area can expect to experience a vibrant and lively atmosphere. The closest public transportation options are Hackney Central Station (0.1 miles), Hackney Downs Station (0.5 miles), and London Fields Station (0.5 miles).

Benefits

Customers should choose Citizens Advice Hackney because of its commitment to providing free, confidential, and impartial advice to those who need it most. The company has a team of experienced advisers who are trained to help with a wide range of issues. Additionally, Citizens Advice Hackney is a part of the Citizens Advice network, which means that it has access to a wealth of resources and expertise.

Good to know

Customers should be aware that Citizens Advice Hackney is a non-profit organization and relies on donations to continue providing its services. The company is always looking for volunteers and donations to help support its work.

Reviews

Customers have praised Citizens Advice Hackney for its knowledgeable and friendly advisers, as well as its commitment to helping people. Many have noted that the company has helped them to resolve their issues and has provided them with valuable information and advice.

Amenities

computer
printer
scanner
copier
internet access
wi-fi
phone
fax
document shredding
wheelchair access
parking
counselling
accessibility
online support
community outreach
referrals
support groups

FAQ

Are your services free of charge?

Our services are completely free of charge. We are a charity organization that provides advice and support to individuals in need without any cost to our clients.

How can I access your services - do I need to make an appointment?

You can access our services by either visiting our office or contacting us by phone or email. We do accept walk-ins, but making an appointment is recommended to ensure that you receive the best service possible. Our contact information can be found on our website.

How accessible are your services to individuals with disabilities?

We strive to make our services accessible to all individuals, including those with disabilities. Our office is wheelchair accessible, and we can provide assistance to those who may have difficulty accessing our services. Please let us know in advance if you require any accommodations.

What are your hours of operation, and do you have any after-hours services available?

Our office is open Monday to Friday from 10am to 4pm. We do not currently offer after-hours services, but we do have an online chat service available on our website that can be accessed outside of our regular office hours.

Reviews

Naomi Johnson

Very useless they don't answer the phone been waiting for over 30 min

28-05-2023
Queen Of hope

My brother is being evicted on 7th May Please respond to help. Been calling for 3 weeks but no success.

18-05-2023
Samantha Brown

I wish the staff would answer the phone. I would spend at least half an hour waiting for a response, and nobody is prepared to pick up. Are they closed?

18-05-2023
Mari

(Translated by Google) The doors are not open, that is, they work from home. They only offer contact telephone numbers on a poster (Original) No están las puertas abiertas,osea trabajan desde casa. Sólo ofrecen en un cartel unos teléfonos de contacto

18-04-2023
Robert Alexandru

18-04-2023
Randolph Sutherland

You’re lucky if u can get them to answer the phone

18-03-2023
A L

This place clearly has no capacity to offer services. I have been trying to get connected to someone for weeks, calling at different times of day and each time getting disconnected after a 40 minutes wait on the line. Today I pressed the call button at 10:00 sharp - calling the usual number shown on the website and pressing 3 for Hackney as usual. A minute later I got connected to a completely baffled man, who, after asking who I was and what was the reason for my call, said that he didn't know why the system connected me to him since he wasn't on the helpline that day. Obviously hanging up and calling the number again at 10:02 meant that I waited another 40 minutes only to be automatically disconnected due to the high volume of calls. Not trying to put a blame on the employee - something is seriously wrong with this place in general, which I imagine is beyond their control. However, the reality is that you cannot expect to get any help from this service, which is a shame as they have been tremendously helpful in the past.

18-02-2023
Maxim Nomak

No one never unswer , what risone to have citizens if not helpful, so strange

18-01-2023
ANDREA CATALINA DOUSDEBES SALGAR

This place is currently closed. Please reopen it!

18-12-2022
Emily Nixon

I've been trying for three days between 10AM – 4PM to speak with someone via the phone line without any response. It just dials out and then hangs up after 40mins each time.

18-11-2022