Citizens Advice Camden
Citizens Advice Camden is a non-profit organization located in London, England. They specialize in providing information and advice to the public on a variety of topics, including legal, financial, and consumer issues. As a Citizen Information Bureau and Citizens Advice Bureau, they are dedicated to helping individuals navigate the complexities of the public sector and society.
Introduction to Citizens Advice Camden
Citizens Advice Camden is a non-profit organization that has been providing free and confidential advice to the residents of Camden for over 75 years. Their aim is to help people find a way forward, whatever problems they may be facing. They provide impartial and independent advice on a range of issues including debt, benefits, housing, employment, and consumer rights. What makes this company unique is their commitment to empowering people to take control of their lives and helping them to access the services they need to achieve their goals.Services & products
Citizens Advice Camden offers a wide range of services to the public. These include advice on debt, benefits, housing, employment, consumer rights, and more. They also provide a drop-in service, where clients can speak to an adviser without an appointment. In addition to their advice services, they offer training and support to other organizations, such as housing associations and community groups.Location
Citizens Advice Camden is located in the heart of London, on Robert Street in the NW1 area. The area is home to a diverse range of businesses, from small independent shops to large multinational corporations. Customers can expect to experience a bustling and vibrant atmosphere, with plenty of cafes and restaurants in the area. The nearest public transportation options are:- Camden Town station (0.5 miles)- Mornington Crescent station (0.4 miles)- Euston station (0.8 miles)Benefits
Customers should choose Citizens Advice Camden because they provide free and confidential advice on a wide range of issues. Their advisers are highly trained and knowledgeable, and they are committed to helping people find a way forward. They also offer a drop-in service, which means that clients can get advice without needing to make an appointment. In addition, they provide training and support to other organizations, which helps to extend their reach and impact.Good to know
Customers should be aware that Citizens Advice Camden is a non-profit organization, which means that they rely on donations and funding to provide their services. They are always looking for volunteers and supporters to help them continue their work in the community.Reviews
Customers have praised Citizens Advice Camden for their friendly and professional service. They appreciate the wealth of knowledge and experience that the advisers bring to their work, and they feel that they are treated with respect and dignity. Overall, customers have found Citizens Advice Camden to be a valuable resource in times of need.Amenities
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computer -
printer
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copier
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internet access
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wi-fi
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phone
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fax
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wheelchair access
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parking
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self-service kiosk
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accessibility
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online support
FAQ
Are your services free of charge?
Yes, our services are completely free of charge for all citizens seeking advice and support.Can your team assist with legal advice and representation?
Yes, our team of trained advisors can provide legal advice and representation on a wide range of issues, including housing, employment, benefits, debt, and consumer rights.How can I access your services - do I need to make an appointment?
You can access our services in person, over the phone, or online. You do not need to make an appointment, but we do recommend calling ahead to ensure that an advisor is available to see you.What are your hours of operation, and do you have any after-hours services available?
Our hours of operation are Monday to Friday, 10am to 4pm. We do not currently offer any after-hours services, but you can still access our online resources outside of these hours.What is your process for handling confidential or sensitive information provided by citizens?
We take the confidentiality and security of our clients' information very seriously. All information provided to us is treated with the utmost care and respect, and is only shared with relevant parties with the client's explicit consent. We comply with all relevant data protection laws and regulations to ensure that our clients' information is kept safe and secure.Reviews
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Lianne Mendoza
Very helpful and caring staff. I would like to say thank you to Connie who was very thorough with my case. She asked a lot of questions to best understand my situation and she took time to really read through all the documents I sent before giving me advice. I felt she genuinely cared about what I went through and I wasn't just part of the job or a to-do list.
12-06-2023
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wais shirzoi
18-03-2023
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safia safa
They have been good in the past ...now not even answering the phone..I hold the line for more then 1hours and none pick the phone 😒
18-03-2023
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Ruby. B
Very helpful and considerate staff. Went there for assistance in completing a PIP application for my mum. Very friendly and providing a great service. Thank you for accommodating my mum. 👍
18-03-2023
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Geoff Crowley
18-01-2023
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benim serit (BERRİN)
The Tottenham Citizen Advice Bureau members of the team are hard working honest and helpful people. Thanks to the team. However, the biggest concern is the telephone calls. I contacted with CAB main swivh board FOUR times so far in a week and each time I waited between 45 to 49 minutes on the phone. There must be a reason for that LONG waiting time such as reducing the number of people receiving support from CAB.
18-12-2022
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chafik allache
18-12-2022
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Maria Johansen
Awful service. I waited on the phone for 53 minutes for only to be put on hold again. After another 5 minutes of waiting and a total of 63 minutes of being on the phone, the member of staff named Barbara told me they could not help me and hung up abruptly.
18-11-2022
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T
The staff here do not possess any knowledge I only wonder how they up to giving legal advice. They’re quite rude and arrogant. Seems like they’ve been given a basic template to speak and they don’t have any real knowledge or skill to address real problems. Tbh the consumer law system in the UK is quite a sham in the hands of organisations such as Citizens Advice.
18-09-2022
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Emily Scharf
I rang about how to get help with a housing transfer due to harassment and then no action from Sheltered Housing. I was not given help for a more than one-pronged approach -request for medical review- plus given WRONG info (sent a useless general link and once again I had trouble on the Camden website which is why I rang CAB in the first place) about requesting medical review. I had to ring the Council a day later (long wait) to get someone to block my attempt based on CAB wrong instruction and then I was told what I needed to (email to Camden allocations to request a medical review) Plus he said he had talked too long already so didn't help with any other possible approaches. Gone it seems are the days when I used to get expert personalised advice from CAB.
18-09-2022
