Cheltenham Borough Homes
Cheltenham Borough Homes is a company based in Cheltenham, England. They specialize in providing sheltered housings for the public sector and society. Their mission is to create safe and affordable housing options for those in need. Cheltenham Borough Homes is committed to improving the quality of life for their residents and ensuring that everyone has access to a comfortable and secure home.
Introduction to Cheltenham Borough Homes
Cheltenham Borough Homes is a public sector company located in Cheltenham, England. It was established in 2004 with the purpose of managing council homes and providing affordable housing options to those in need. What makes this company unique is its focus on providing sheltered housings for the elderly and vulnerable members of society.Services & products
Cheltenham Borough Homes offers a range of services to its customers, including housing repairs, tenancy management, and community engagement programs. Customers can also access affordable housing options through the company's sheltered housing schemes.Location
Cheltenham Borough Homes is located in the heart of Cheltenham, a vibrant town known for its Regency architecture and cultural events. The area is home to a diverse range of businesses, from boutique shops to chain restaurants. Customers can expect to experience a lively atmosphere with plenty of things to see and do. The company is conveniently located near several public transportation options, including the Cheltenham Spa train station (1 mile), the Royal Well bus station (0.3 miles), and the High Street bus stop (0.1 miles).Benefits
Customers should choose Cheltenham Borough Homes because of its commitment to providing affordable housing options and support to vulnerable members of society. The company's sheltered housing schemes are designed to promote independent living for elderly and disabled residents, and the community engagement programs aim to foster a sense of belonging and social cohesion.Good to know
Customers should be aware that Cheltenham Borough Homes is a public sector company, which means that it is funded by taxpayers and operates under government regulations.Reviews
Customer reviews of Cheltenham Borough Homes are overwhelmingly positive, with many customers praising the company's commitment to providing safe and affordable housing options. Reviewers also note the friendly and helpful nature of the staff, as well as the company's responsiveness to maintenance requests.Amenities
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onsite parking -
wheelchair accessibility
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elevator
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kitchen
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laundry room
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social activities
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recreation room
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fire alarm
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cctv
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intercom system
FAQ
What specific support services are provided to residents in your sheltered housing?
We provide a range of support services to residents in our sheltered housing, including assistance with daily living activities, access to healthcare services, social activities and events, and support with maintaining their independence. We also have staff available on-site to provide assistance and support as needed.Can you provide information on the qualifications and experience of the staff who work in your sheltered housing?
Our staff are highly trained and experienced in working with elderly and vulnerable individuals. They have a range of qualifications and certifications, including in health and social care, first aid, and safeguarding. We also provide ongoing training and development opportunities to ensure that our staff are equipped to provide the best possible care to our residents.How are emergency situations handled in your sheltered housing?
We have detailed emergency procedures in place to ensure the safety and wellbeing of our residents in the event of an emergency. Our staff are trained to respond quickly and appropriately to emergency situations, and we have systems in place to alert emergency services if needed. We also conduct regular emergency drills and exercises to ensure that our staff are prepared and our residents are safe.Are there any additional fees or charges that residents should be aware of when living in your sheltered housing?
We are transparent about our fees and charges, and we work closely with residents to ensure that they understand the costs involved in living in our sheltered housing. In addition to rent, there may be additional charges for certain services, such as meals or laundry. However, we strive to keep our fees as affordable as possible while still providing high-quality services to our residents.What measures do you have in place to ensure the safety and security of residents in your sheltered housing?
We have a range of measures in place to ensure the safety and security of our residents, including CCTV cameras, secure entry systems, and regular patrols by staff. We also have strict policies in place regarding visitor access and resident safety, and we work closely with local law enforcement and emergency services to ensure that our residents are protected. Additionally, we provide regular safety and security training to our staff and residents to ensure that everyone is aware of the risks and how to stay safe.Reviews
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Jane B
Would give half star , staff were nice. Otherwise place is dirty, dirty glasses dirty menus ,they were sticky! Tables not cleaned. Staff lovely, but overall, no.
17-10-2022
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Pawel K
17-06-2022
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Martin Jones
Easy to navigate
17-06-2021
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Brandi Richardson
Easy to navigate website. Great for checking your rent account, logging a repair and other things
17-06-2021
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just a YouTube channel
very helpful and friendly service
17-06-2021
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zoe perkins
17-06-2021
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John prodigal son Oreilly
17-06-2021
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Bethan Bliss
17-06-2021
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Rhon KL
In my experience,they have been genuinely caring and helpful regarding my disabilities. Repairs are always done quickly. I really appreciate the staff and all they do.
17-06-2021
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Paul Scott
So the doorbell rings and I make my way to the door. To get to the door I have two flights of stairs to get down. Within 10 seconds the doorbell rings again, I get to the door and open it to find two men dressed in what I would say were builders clothes. I apologise that it takes me time to get down two flights of stairs due to osteoarthritis in my knees. The gentlemen say they are working on behalf of Cheltenham Borough Homes and that they have to survey my front door and take photographs of my door. Apparently Cheltenham Borough homes have a window and door replacement scheme going on because of the Grenfell tragedy. I tried to explain to them that replacing the door would not stop a fire if it happened as the dividing wall is nothing more than a stud wall. i allowed them to take a photo of my door and they were on their way. I tried to speak to Cheltenham Borough Homes however the only person that could deal with it was not at his desk and there was nobody else that could deal with it. Cheltenham Borough Homes I would just like to say that under no circumstances will I permit your chosen contractors ( calibre Doors) to do any work on my property.
17-06-2020
