Cheltenham Borough Council
Cheltenham Borough Council is a local government office located in Cheltenham, England. The council is dedicated to providing low income housing programs and improving the public sector and society. Their mission is to serve the community and enhance the quality of life for all residents.
Introduction to Cheltenham Borough Council
Cheltenham Borough Council is a local government office located in Cheltenham, England. Its purpose is to provide services and support to the community through various programs and initiatives. The council has a rich history dating back to the 19th century, and it is unique in its commitment to serving the needs of low-income residents through its low-income housing programs.Services & products
Cheltenham Borough Council offers a range of services to its customers, including housing assistance, waste disposal, and community development programs. Customers can also access various public sector and society initiatives designed to improve their lives and the lives of others in the community.Location
Cheltenham Borough Council is located in the heart of Cheltenham, a bustling town in England known for its vibrant culture and diverse community. The area is home to a variety of businesses, including retail shops, restaurants, and professional services. Customers can expect to experience a lively atmosphere that celebrates the town's history and heritage. The council is conveniently located near several public transportation options, including the Cheltenham Spa train station, the Cheltenham bus station, and the Royal Well bus stop.Benefits
Customers should choose Cheltenham Borough Council because it is committed to providing high-quality services and support to the community. The council's low-income housing programs are particularly noteworthy, as they provide much-needed assistance to vulnerable residents who might not be able to afford housing otherwise. Additionally, the council's community development programs help to create a vibrant and thriving community for all residents.Good to know
Customers should be aware that Cheltenham Borough Council is a local government office that operates within certain regulations and guidelines. As such, some services and programs may be subject to eligibility requirements or other restrictions.Reviews
Customers have praised Cheltenham Borough Council for its commitment to serving the needs of the community. The council's low-income housing programs have received particular praise for their effectiveness in providing affordable housing to vulnerable residents. Overall, customers appreciate the council's dedication to improving the lives of those in the community.Amenities
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parking -
wheelchair access
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internet access
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public transportation
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photocopying
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fax machine
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document shredding
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mailbox rental
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voter registration
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community event space
FAQ
What services does the local government office provide for the community?
At Cheltenham Borough Council, we provide a variety of services for the community, including waste collection, recycling, garden waste, council tax, housing, planning and development, licensing, and parking. We also offer support for local businesses, events, and community projects.How can I connect with my local representative or city council member?
If you want to connect with your local representative or city council member, you can find their contact information on our website. You can also attend council meetings or local events to meet them in person and discuss any concerns or issues you may have.What is the process for filing a complaint or concern with the local government office?
If you have a complaint or concern about any of our services, you can contact us by phone, email, or letter. We have a dedicated customer service team who will listen to your concerns and work with you to find a resolution. If you are not satisfied with our response, you can escalate your complaint to a higher level within the council or seek external advice from organizations such as the Citizens Advice Bureau.Reviews
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Friendly Chef
Up yours, Cheltenham town council!
28-03-2023
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Barry C
I have avoided Cheltenham for 4 years, shopping, dining, parking and entertainment since I was fined for going up a badly signed bus lane on boxing day. Getting lost in Cheltenham which has serious road access issues is dealt with aggressive by the council
28-03-2023
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HOOTAN KAZEMI
Extremely dissatisfied. I complained because of constant and disturbing noise from a neighbour for more than eight months. The council is useless, unprofessional, incompetent and uncaring. I saw no ethics or morality. No compassion or empathy whatsoever. All they do is to try to cover themselves with regulations just so they could do the bare minimum, get paid a comfortable salary and provide no benefit to the public at all. Lots of talk but no action. Impotent, uncaring and unaccountable. How many forms and emails must I have sent them? 40? They do not answer emails. They whitewashed and blackwashed the noise investigation and compromised it to the benefit of the abuser. No care in the world. Why are officers being given permanent employment rights for doing nothing for those members of the public who are being abused day and night for months/years by noisy neighbours? Maybe the noise investigation team were indoctrinated during their induction program in order to believe in George Orwell's phrases which I have modified as follows: " to care is not to care, to be professional is by not acting it out, incompetence is competence, and constant noise is peace and quiet. Antisocial behaviour is ignored resulting in the instigator feeling unopposed and unhindered; creating even more noise in order to avenge the person who made the complaint against them. Psychopaths are allowed free reign to abuse us unabatedly and with increased intensity.
28-02-2023
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Updated
Dunno what I’m paying for. Bins are overflowing, and the road is more pothole than road. Scum the lot of them.
28-01-2023
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David Galpin
28-09-2022
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idda oakes
Worst customer service ever. The staff can't even use the system
28-05-2022
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Debbie Hayden
Fails to turn up to arranged appointments on several occasions with no call to say not to wait in not able to attend
28-05-2022
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Elon Musk
Bad response. It's like no one knows anything
28-05-2022
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dan gooch
Fair play the environmental officers at the council who acted really quickly when I sent a complaint through yesterday. I have been having issues, which I have put up with for a year, but decided yesterday that I shouldn't have to put up with it anymore. Theres a bus stop next to my house, and a wall in between which I own, and due to social distancing people sit on our wall and leave there rubbish on it, which the wind then blows over into our driveway. Doesn't sound too bad, but with a warehouse a few doors away with a lot of staff, the litter is non stop and I can sometimes pick up around 15 plastic bottles and cans a day. The council visited my property today and also visited the warehouse asking people to respect the area and take their litter with them. I have asked the council to provide more seating near the bus stop, which I'm not sure if they will do, but when theres 15/20 people waiting for the bus at the end of their shift, with no where to stand or sit, I do understand why they are using the wall - but it's very frustrating to cleanup after people!
28-05-2022
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Henry Richardson
The Environmental Protection Team are a complete waste of money. They ignore emails and don’t answer their phones. If you make an official complaint they will call you back straight away, strange this! But then they become rude, aggressive and threatening.This is not really the best way to handle a customer complaint.
28-05-2021
