Jewelry Repairs

Chatfields Jewellers

Chatfields Jewellers is a reputable jewelry company located in Eastbourne, England. They specialize in jewelry repairs and offer a wide range of shopping options. With their expertise and quality service, customers can trust Chatfields Jewellers to provide them with the best possible experience.

Introduction to Chatfields Jewellers

Chatfields Jewellers has been providing top-quality jewelry and jewelry repair services for over a century. The company was founded in 1910 in Eastbourne, England, and has since then become one of the most trusted names in the industry. What sets Chatfields Jewellers apart is their commitment to exceptional customer service and attention to detail.

Services & Products

Chatfields Jewellers offers a wide range of products and services, including jewelry repairs, watch repairs, and bespoke jewelry design. Customers can choose from a variety of high-quality jewelry pieces, including engagement rings, wedding bands, necklaces, bracelets, and earrings. The company also stocks a range of luxury watch brands, such as Rolex, Omega, and Breitling.

Location

Located at 8 Cornfield Rd, Eastbourne BN21 4PJ, United Kingdom, Chatfields Jewellers is situated in the heart of Eastbourne's shopping district. The area is home to a variety of shops and businesses, including clothing stores, cafes, and restaurants. Customers can expect a bustling and vibrant atmosphere in the area. The closest public transportation options are Eastbourne Station (0.6 miles), Eastbourne Pier (0.3 miles), and Terminus Road (0.1 miles).

Benefits

Customers should choose Chatfields Jewellers for their exceptional customer service, attention to detail, and high-quality products. The company's experienced and knowledgeable staff are always on hand to help customers find the perfect piece of jewelry or assist with repairs. Chatfields Jewellers also offers a bespoke jewelry design service, allowing customers to create a unique piece of jewelry that is tailored to their individual style and taste.

Good to Know

Customers should be aware that Chatfields Jewellers is closed on Sundays and Bank Holidays. Additionally, the company recommends that customers book an appointment for jewelry repairs to ensure that they receive the best possible service.

Reviews

Customers have praised Chatfields Jewellers for their exceptional customer service, high-quality products, and attention to detail. Many customers have noted that the staff are friendly and knowledgeable, and that the company provides a welcoming and comfortable atmosphere. Customers have also praised the company for their quick and efficient repair services.

Amenities

free consultation
on-site repairs
custom design
engraving
polishing
resizing
cleaning
watch battery replacement
stone setting
prong tightening
chain soldering
clasp replacement

FAQ

What types of jewelry repairs do you offer?

At Chatfields Jewellers, we offer a wide range of jewelry repair services including ring resizing, stone replacement, chain repair, and more. We have experienced and skilled jewelers who can handle different types of repairs.

How long does a typical repair take?

The duration of the repair depends on the type of repair needed and the workload at the time. However, we strive to complete repairs as quickly as possible without compromising on quality. We will give you an estimated time frame when you bring in your jewelry for repair.

What is your pricing structure for repairs?

Our pricing structure for repairs varies depending on the type of repair needed. We will assess the damage to your jewelry and give you a quote before we start working on the repair. Our pricing is competitive and transparent, and we do not have any hidden fees.

Do you offer any guarantees on your repairs?

Yes, we offer a guarantee on all of our jewelry repair services. We stand behind our work and will ensure that you are satisfied with the repair. If you experience any issues with the repair, we will fix it free of charge within the guarantee period.

Can you provide references from previous customers who have used your repair services?

Yes, we can provide references from previous customers who have used our repair services. We have many satisfied customers who have left positive reviews and feedback about our repair work. We can also show you examples of before and after photos of jewelry repairs we have completed.

Reviews

Chris Light

A real diamond in the crown of Eastbourne. Alex, James and their staff are knowledgable, professional and eager to help. They have unusual and beautiful pieces of jewellery on display. It’s always a pleasurable shopping experience as soon as you walk through the door. Can’t wait until my next visit 👍

28-02-2023
Debbi Wright

Excellent customer service, thank you so much

28-12-2022
Steve Bailey

This is a brilliant independent jewellers. We were recently sold a bad product by a high street jeweller but our experience at Chatfields was a total contrast. We bought an excellent piece at a very competitive price but the really outstanding aspect was the service my wife and I received from Georgie, the lady serving. She was very informative about the product as well as being generally very knowledgeable; she went above and beyond to answer our questions. This is the second purchase that we've made at Chatfields on both occasions we had outstanding customer service.

28-11-2022
Mel Wright

I walked in and someone half heartedly said hello, then walked off, as did other staff. I was interested in trying a ring on, but got no attention. Felt like I was looked down on, or they may have just thought I went to look, but would have been nice to have been asked if I wanted any help. Nothing happened, so I gave up and walked out. If they had shown interest I may have been interested in a ring for about £1800. I guess they didn’t think I have the money for nice things. I will be taking my money elsewhere !!!

28-08-2022
Sandra Walker

I visited Chatfields yesterday to buy a Christmas present for a relative, I had a rough idea what I wanted but the assistant who helped me bent over backwards to offer suggestions and show me the items. The customer service I received was excellent. My purchase was gift wrapped beautifully and I was made to feel like a very valued customer. I will certainly return

28-05-2022
Sharon Kloss

I received fast and friendly service despite the shop being closed due to lockdown I bought two wedding rings, one was engraved, and they were exactly what the my son and daughter-in-law wanted and they are extremely happy with them Alex was very helpful and always was a fast turnaround of e mails I would definitely recommend

28-05-2021
Matthew Long

I was so impressed and greatful for the service I received when buying an engagement ring. I had in mind the style of band/diamond and was able to design my own ring. Chatsfields ordered in 2 of my favourite bands and 3 diamonds, these arrived 2 days later and I then went in to inspect the different combinations to get the perfect ring. I thought this way would be hugely expensive but it worked out way better value for money and a one off ring that no other bride has on her finger felt very special. Thanks so much chatsfields, couldn't recommend any more.

28-05-2021
Alison Ransome

Another great experience with this place. Alex is amazing. I had an idea of what I was looking for, emailed her, she replied with suggestions, I bought something beautiful.

28-05-2021
Amanda Manlay

Ok very expensive bit in your face when being served

28-05-2021
Daniele Raicaldo

I went in to get help for the ring I wanted for my partner. Siobhan was the lady helping me go through the choices. She was so patient and helpful giving me the best advice. When I got the ring it was perfect to what I wanted. We also had to take it back for resizing and when we saw her she was so excited and happy for us. I can’t recommend this to get the ring you want. She made the experience much easier for me. I wanted to thank Siobhan for everything. She was so happy when she saw my partners face after the resizing it made me feel happy.

28-05-2020