Charterhouse Aquatics
Charterhouse Aquatics is a company based in Hertford, England that specializes in providing marine and tropical fish supplies, aquariums, and pond fish. They also offer acupuncture clinics for healthcare and medicine. Charterhouse Aquatics is a one-stop-shop for all aquarium and pet-related needs. With a wide range of products and services, they cater to the needs of pet owners and aquarium enthusiasts.
Introduction to Charterhouse Aquatics
Charterhouse Aquatics is a UK-based company that specializes in providing high-quality aquarium and pond equipment. Founded in 1994, the company has over 25 years of experience in the industry. What sets Charterhouse Aquatics apart is their commitment to providing excellent customer service and their extensive knowledge of marine and tropical fish.Services & products
Charterhouse Aquatics offer a wide range of services and products, including aquarium and pond design, installation, and maintenance. They also have an extensive selection of fish, plants, and equipment. Customers can find everything they need to set up and maintain a beautiful aquarium or pond in their home or office.Location
Charterhouse Aquatics is located in Hertford, a charming town in Hertfordshire, England. The area is known for its historic architecture, scenic parks, and vibrant culture. Customers can expect to find a variety of businesses in the area, including shops, restaurants, and cafes. The closest public transportation options are Hertford North Station (1.4 miles), Hertford East Station (1.5 miles), and Hertford Bus Station (0.8 miles).Benefits
Customers should choose Charterhouse Aquatics because of their extensive knowledge and experience in the industry. The company's staff are passionate about fish and aquariums and can provide expert advice on everything from fish selection to equipment maintenance. They also offer competitive prices and exceptional customer service.Good to know
Customers should be aware that Charterhouse Aquatics specializes in marine and tropical fish and may not have a large selection of pond fish. Additionally, the company offers acupuncture clinics in their Hertford location, which may be of interest to some customers.Reviews
Customers have praised Charterhouse Aquatics for their knowledgeable staff, high-quality products, and excellent customer service. Many have noted that the company goes above and beyond to ensure customer satisfaction and that they are the go-to destination for all their aquarium and pond needs.Amenities
-
delivery service -
expert advice
-
live fish
-
fish food
-
aquarium supplies
-
water testing
-
maintenance
-
cleaning
FAQ
What type of aquariums do you offer?
We offer a variety of aquariums including freshwater, saltwater, and reef tanks in various sizes and styles to fit your needs and preferences.What types of tropical fish do you offer at your store?
We offer a wide selection of tropical fish including popular species such as angelfish, tetras, guppies, and cichlids, as well as more exotic species like discus and arowanas.Can you provide assistance with setting up a new aquarium?
Yes, we provide expert assistance with setting up a new aquarium, from selecting the right tank and equipment to choosing the appropriate fish and plants and ensuring proper water chemistry.Are there any special requirements for the pond in terms of size or equipment needed for the fish to thrive?
The size and equipment requirements for a pond depend on the type and number of fish you plan to keep. We can help you determine the appropriate size and equipment needed for your specific needs and provide guidance on proper pond care.How many sessions are typically needed for treatment?
As a marine supply store and aquarium shop, we do not offer acupuncture or healthcare services, and therefore cannot provide an answer to this question.Reviews
-
Vimal Kumar
Writing this after a lot of thought. This used to be my go to website but I will not be ordering anything from here due to terrible customer service and poor communication. Ordered AI hydra lights and brackets for my reef- they sent an opened pack of brackets- used one (I paid price for new), which had screws missing. It was a nightmare fixing it and found correct screws by wasting a lot of time and money. AI hydra lights were faulty which I asked for replacement which they delayed despite my request that my reef has no light and BH weekend is approaching- No communication- Just closed phone lines. Finally I received replacement light, I escalated this poor service and used brackets without screws sent and no apology was offered rather , just trying to shake off responsibility. you have genuine responsibility to check the quality of products and atleast if it is new pack or old opened pack. You have lost one customer and maybe more.
27-05-2023
-
Mongol
Customer service is spot on. I asked for my delivery day to be changed and they sorted it out really quickly.
17-05-2023
-
Chloe McCann
17-04-2023
-
Piotr Mekla
Super
17-04-2023
-
Marcus lamb
17-04-2023
-
Immi Camp
17-03-2023
-
Sunny Lotta
Cannot fault the service! Quick delivery, no issues. Great price matching service which is ideal! They come back to you quickly and always accept the price match! Happy to wait a day or so for the items ordered! All items are packaged right, which ensures all items arrive in perfect condition! Thanks again! Will use them again!
17-03-2023
-
Scott Tilley
Very professional, great selection and the price match works really well
17-03-2023
-
Krzysztof Karabin
The best one in UK so far in my opinion 👌
17-03-2023
-
Jamie Querns
17-02-2023
