Cazoo Customer Centre Southampton
Cazoo Customer Centre Southampton is a company located in Southampton, England. They specialize in car brokering and are known for being Mercedes-Benz dealers and used car dealers. They also offer a range of services related to cars, boats, and motorcycles. Additionally, they have a shop for shopping related to these vehicles.
Introduction to Cazoo Customer Centre Southampton
Cazoo is a UK-based online car retailer that sells used cars. It was founded in 2018 by Alex Chesterman, who is also the founder of Zoopla and LoveFilm. The company aims to make buying a used car as easy as buying any other product online. The company has grown rapidly since its inception and has recently opened a physical customer centre in Southampton. The customer centre is designed to enhance the online shopping experience for customers who prefer a more traditional shopping experience.Services & products
Cazoo offers a wide range of used cars from various manufacturers, including Mercedes-Benz. Customers can browse the inventory online and purchase their chosen car through the website. The company also offers a 7-day return policy, giving customers peace of mind when buying a car online. Additionally, the customer centre in Southampton provides a physical location for customers to view and test drive cars before making a purchase.Location
The Cazoo Customer Centre Southampton is located in the Millbrook Trading Estate, which is a busy industrial area with a variety of businesses. Customers can expect to find shops and shopping centers nearby, as well as restaurants and cafes. The closest public transportation options include the Millbrook train station, which is 0.7 miles away, the Millbrook bus stop, which is 0.1 miles away, and the Redbridge train station, which is 1.3 miles away.Benefits
Cazoo sets itself apart from other used car dealers by offering a fully online shopping experience with a 7-day return policy. The customer centre in Southampton provides an additional benefit for customers who prefer to see and test drive cars before making a purchase. The centre's location also offers easy access to public transportation, making it convenient for customers to visit.Good to know
Customers should be aware that while Cazoo offers a physical location for viewing and test driving cars, the actual purchase is still done online. Customers should also ensure that they are comfortable with the online purchasing process before making a purchase.Reviews
Customers have praised Cazoo for its easy-to-use website, wide selection of cars, and 7-day return policy. The customer centre in Southampton has also received positive reviews for its helpful staff and convenient location.Amenities
-
service center -
parts department
-
certified pre-owned vehicles
-
new vehicle inventory
-
used vehicle inventory
-
accessories
-
online shopping
-
vehicle history report
-
sales consultant
FAQ
What is the history of the used car I am interested in purchasing?
At Cazoo, we provide a detailed history report for all of our used cars. This report includes information about previous owners, any accidents or damage, service history, and mileage. You can access this report on our website for free.What is the warranty offered for the used car?
We provide a comprehensive 90-day warranty for all of our used cars. This covers any mechanical or electrical faults that may occur during this period. We also offer the option to purchase an extended warranty for additional peace of mind.Can I test drive the used car before purchasing it?
Yes, we encourage all of our customers to test drive any used car they are interested in purchasing. You can book a test drive through our website or by contacting our customer service team. Our team will arrange a convenient time and location for you to test drive the car.How do you charge for your services and what is included in your fee?
We charge a transparent and fixed price for all of our used cars, which includes a full inspection, a 7-day money-back guarantee, and free delivery to your door. There are no hidden fees or charges. You can also choose to finance your purchase through us, and we offer competitive rates and flexible payment options.What is your process for finding and negotiating the best deal on a car for your clients?
We have a dedicated team of experienced buyers who search for the best used cars across the UK. They inspect each car thoroughly and negotiate the best possible price on behalf of our customers. We also use data and technology to ensure that our prices are competitive and fair. Our goal is to provide high-quality used cars at a fair price, without the hassle and stress of traditional car buying.Reviews
-
Gareth Ward
Cazoo has had our car since December. They have decided it's not viable to fix it (they sold it to us with a mechanical problem). They have said this for the last one month. We are ringing daily to organise our refund but have not heard back from multiple offices. Tried numerous times to raise formal complaints but passed through to managers - then no one is available. We tried to raise formally with resolver - surprise, no response. Absolutely awful customer service and refund process. Disgusted!
28-03-2023
-
Mike Wright
28-03-2023
-
Alan Thomas
28-03-2023
-
Marcus Houston
Would not recommend buying a car from them. The majority of the cars can’t be viewed prior to purchase which was the case of mine. The pictures provided of any damage or “imperfections” as they put it failed to show two dents/dinks on the car, they get round this by having a policy of not showing damage which isn’t visible from 2 metres away, although in this case it definitely is visible and would change from one person to the next. My personal experience when collecting the car was ruined by the salesman eagerly trying to sell me there warranty. I had to say at-least 10 times that I did not want this. And I couldn’t yet leave as I hadn’t signed the collection document which was on his iPad. Eventually after 10 minutes of refusing the warranty and explaining to him that I knew he was only doing this for merit he gave up. At this point I signed the document and he began handing over the Cazoo goodie bag of freebies claiming “that he was still being nice to me even after I refused his warranty “. As I began walking round to the car to leave he explained that I was the first person this month that had refused his warranty (I collected the car on the last day of the month) so this was clearly a big deal to him. He then walked over to the desk of the showroom shouting to his colleague about how I was the first this month that hadn’t taken his warranty. As I got in the car to leave he told me “in the nicest possible way I hope I never see you again because you didn’t buy my warranty” and laughed as to pass it off as a joke. I didn’t find this funny. Anyway, a couple days after my collection I emailed Cazoo customer service and explained the whole experience in detail, despite them claiming to answer emails within 48 hours I didn’t hear from them for well over a week and sent two follow up emails in that time. Eventually when they replied they said they would contact the Southampton branch regarding the issue, I asked if I could be updated on the outcome, but instead they closed the case number and that was the last I heard of them. Be warned I believe they are very hit and miss when it comes to buying a car. In hindsight I should have probably just refused to take the car in light of these issues but I didn’t so you live and learn. This was my personal experience so that people are aware of what they may need to expect.
28-03-2023
-
Tony Comington
Time wasters bought a Mercedes' it was about to be delivered it broke down, and i try to get a refund, i never and all that gives my was excuses these people are Connors
28-03-2023
-
Zak Ahmed
Not good My family had great distres over Purchase due to many complications and lack of communication from the team. I will not be using kazoo in the future
28-02-2023
-
Martin Thom
You are certainly made to feel special when collecting your recent purchase and the staff couldn't be more helpful.
28-02-2023
-
Emma Walmsley
Not what we were expecting. Walked in thinking it was a show room, but was greeted by three guys on the desk eating pizza - they explained how it worked but nothing is stated on the website otherwise we wouldn't have gone.
28-02-2023
-
saeed va
Do not buy any car from Cazoo. They are struggling with their poor management and not responding to email, call , etc. They just postpone further and furthet for returning the car without any firm plan and date. You can not get back your refund as they promised. The car was delivered with empty fuel tank. Very poor system and customer service.
28-01-2023
-
Dan Bartlett
Fantastic business. Money in our account within seconds. So impressed I bought some shares in the company 🤘
28-01-2023
