Trust Banks

Castle Trust Bank

Castle Trust Bank is a trust bank based in London, England. They provide a range of financial services to their clients.

Introduction to Castle Trust Bank

Castle Trust Bank is a trusted and reliable financial services company based in London, England. Established years ago, the company is known for providing top-notch financial services and products to its clients. What makes this company unique is its commitment to offering personalized services that cater to the specific financial needs of its clients.

Services & Products

Castle Trust Bank offers a wide range of financial services and products, including savings accounts, mortgage services, development finance, and specialist lending. Clients can rest assured that they will receive expert advice and guidance from the company's experienced team of professionals.

Location

Castle Trust Bank is located in the heart of London's financial district, Tower 42, at 25 Old Broad St, London EC2N 1HQ, United Kingdom. The area is home to various businesses, including major banks, law firms, and accounting firms. The location is easily accessible by public transportation, with the Bank, Liverpool Street, and Moorgate stations being the closest options.

Benefits

Customers should choose Castle Trust Bank because of the high-quality financial services and products offered by the company. The company's team of experts is committed to providing personalized services that cater to the specific financial needs of each client, ensuring that they receive the best possible financial solutions.

Good to know

Customers should be aware that Castle Trust Bank operates strictly as a trust bank, meaning that it does not offer current accounts or debit cards. However, the company's range of financial services and products more than makes up for this limitation.

Reviews

Customers have left glowing reviews for Castle Trust Bank, praising the company for its excellent customer service, attention to detail, and commitment to providing personalized financial solutions. Many have also noted the company's competitive interest rates and reliable mortgage services.

Amenities

atm
online banking
mobile banking
loan services
investment services
financial planning
private banking
trust services
insurance services
credit card services

FAQ

What experience does your bank have in managing trusts and estates?

At Castle Trust Bank, we have extensive experience in managing trusts and estates. We have a team of experts who specialize in this area and are dedicated to providing personalized services to meet our clients' needs.

How do you ensure the privacy and security of customer information?

We take the privacy and security of our customers' information very seriously. We have strict security measures in place to protect against unauthorized access or disclosure of customer information. Our employees are also trained to safeguard customer information and are required to adhere to our privacy policies.

Can you provide examples of successful trust and estate planning your bank has done in the past?

We have successfully helped many clients with their trust and estate planning needs. Each client's situation is unique, and we work closely with them to develop a customized plan that meets their individual needs and goals. We respect our clients' privacy and do not disclose specific details about their accounts or plans.

What is your process for selecting investments for trust accounts?

Our investment process is based on a thorough analysis of each client's needs and goals. We take into account the client's risk tolerance, time horizon, and other factors when selecting investments for their trust accounts. We also regularly review and adjust the investments as needed to ensure they continue to meet the client's objectives.

How do you communicate with customers to keep them informed and updated on their trust accounts?

We believe in open and transparent communication with our clients. We provide regular updates on their trust accounts through online access, statements, and periodic meetings. We also make ourselves available to answer any questions or concerns they may have about their accounts.

Reviews

david hammett

I have been with castle trust several years now,I find their service and inerest rates praiseworthy,highly satisfied

28-12-2022
Mark Russell

One star is to much ,appalling customer service they do not answer there secure messages they do not reply to emails and forget about phoning unless you have hours to spare. Do not waste your time, bank somewhere else.

28-12-2022
Norma

Excellent Service. I just phoned Castle Trust to transfer the funds from my current account to a new one. I spoke to Lily who was brilliant, very helpful and professional whilst being friendly too.

28-11-2022
Ron Tanser

At the moment I’m having terrible trouble trying to login to my account and when you called the telephone number there’s about 20 people in front of you trying to get through

28-10-2022
Hubert Jedrzejewski

28-09-2022
S Poulman

I have just opened an account with Castle Trust Bank and had some trouble setting up my online access (all my own fault). The support I received from both their telephone helpline and the online messaging was second to none - very impressed!

28-05-2022
tomos ap Gwilym

28-05-2021
John Elmore

Very disappointed waited for 30min before anyone answered the phone then one woman answered she was no help and ver offhand tried to log in with my password it wouldn’t work I tried to change it they said they would email a prompt twice but they never emailed me back

28-05-2021
Keith Fraser

Am pleased that they have obtained their banking licence.

28-05-2021
Gwen Mills

Been using Castle Trust over 5 years. I was cautious at first because they weren't a bank. Recently they have obtained that status plus they are registered with the FSA/FCA (whatever they are calling themselves today). By and large the customer service has been good.

28-05-2020