Castle Grange Care Home - Unity Homes Limited

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Reviews

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  Peter Carruthers

  Mum was sadly diagnosed with Vascular Dementia in 2014 and, following a fall in September 2015 mum needed additional care needs that could not be met at home. As with most families, mum entering care was a difficult decision and we wanted to make sure mum was somewhere she would be happy, safe, receive appropraite care for her needs and be treated with dignity and respect. We made an unannounced visit to Castle Grange and were pleasantly surprised by how accommodating the staff were to invite us into their home and show us around. We found the home to be lovely and cosy, nice and bright, clean, fresh and could see how the staff were engaged with the residents. There were plenty of areas both inside and outside to sit and chat with your loved ones and the home is situated within a very quiet area. Mum entered the care of Castle Grange in December 2015. Apart from the Covid Pandemic, we have visited mum every day throughout her stay. Our observations of the staff both with mum and other residents is that they have always provided care with compassion and dignity. Mum was quick to make new friends with the residents and staff as we have too - we would often sit, chat and joke in the lounge with the residents and staff and would observe how the staff genuinely cared for the residents and it seemed clear to us that it was more than just a job to them. We would often bring our Cavalier King Charles into the home to the delight of the residents and staff and mum would enjoy her meal times sitting and watching the squirrels in the garden. We have had lots of engagement over the years with all the staff, whether it be those giving direct care, the office, laundry, maintenance, management, entertainment and kitchen etc and have not had to raise any issues whatsoever, the care and support given to both mum and ourselves has been excellent. Staff are always happy and smiling and are quick to respond to calls for assistance and nothing seems too much trouble for them. We have at times briefly witnessed staff engaging with residents during meal times, there have always been plenty of staff on hand and you can see how caring they are taking time with each individual resident and responding to their individual needs. Throughout the Covid Pandemic staff put their own lives and the lives of their loved ones on the line in order to care for mum and the other residents, they made sure we were kept informed and could visit mum in a safe POD with appropriate PPE, take part in video calls with mum at other times and placed lovely messages and drawings from residents to their loved ones within the conservatory area - the staff have always been so accommodating and caring. There has always been regular entertainment and activities for the residents and the staff always make extra fuss at Birthdays, Easter, Christmas etc making sure the home is decorated and they themselves get dressed up too which is fun to watch. There are lots of pictures on their Facebook page of staff celebrating with and caring for residents - we can honestly say the care, smiles and laughter you see are not just for the benefit of the camera, this is how it is on a daily basis. We would often bring mum out to our home, take her the short walk to Croxteth Park and Farm or for drives and staff would always make sure mum was ready ensuring particular care was given that we had her medication etc. Sadly, mum's health deteriorated and mum passed away peacefully in hospital with her family by her side on 3rd April 2022. Since mum passed away, ourselves and the staff have shared lots of tears for mum but also lots of laughter and smiles remembering mum's times at Castle Grange, her quick wit, humour and stories including a time mum had got hold of the shower head and drenched the staff saying 'how do you like it'. If we had to do it all again, we would not hesitate in choosing Castle Grange for mum and can't thank them enough for everything they have done and the support they have provided to us and mum over the past 7 years. THANK YOU.

  28-05-2022
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  Kevin Smith

  My mum suffers from Vascular dementia and moved to Castle Grange nearly 3 years ago, the level of care and support she receives from Banu and her team is nothing short of first class. Nothing is too much trouble and both my brother and myself know that she is being cared for when we can’t be there ourselves.

  28-05-2022
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  Chris Hyde

  My mum was in Castle Gange care home Liverpool for nearly two weeks and she was so unhappy we had to move her. Management was extremely poor, carers were very slow to respond, mainly because mum was on the top floor and all the carers were in the ground floor. Evening meals I saw were stale sandwiches wrapped in film, accompanied by cold soup. Mum visibly deteriorated. She was not allowed in her own room during the day, despite her begging to lie down, she was kept downstairs because that is where the carers were so it was convenient for them. Highly unsatisfactory.

  28-05-2022
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  Danny vlog

  28-05-2022
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  Janeth Borlaza

  This nursing home deserves 5 star 🌟 I saw them how they work is very hurd is not easy. Is very clean and tidy. The manger is very good women and good redder. Please gave respect for there carer . Just say thanks to them to take care our love ones. ❤️

  28-05-2021
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  Bill Kelly

  Father in law is discharged from hospital on a Saturday and went into Castle Grange for rehabilitation after kidney stones being removed. Seven days later he is back in hospital on IV antibiotics and fluids after being diagnosed with Aspiration pneumonia and being dehydrated. Dehydration speaks for itself whilst if you didn't know, Aspiration pneumonia is caused when you inhale food. The carehome were feeding him because he lost his appetite and was very weak from the kidney stone procedure. Raised concerns with Castle Grange management who don't want to know and insist they provided excellent care to him. Make up your own mind where you want your family and loved ones to receive care.

  28-05-2021
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  joshua benjamin

  I have visited Castle Grange few times from the church to present music programmes, pray for them, get them involved and speak to them. The residents were quiet happy and they wanted us to come back as often as we could. As a church we were quiet impressed with the standard of care and professionalism. the residents were so happy and touched by our presentation. I know care home is a place were it is very challenging and requiring specialised care. I have noticed the staff doing all their best to make the residents comfortable and happy. unlike other care homes this home was very clean and tidy and the staff showed kindness and professionalism. I highly recommend this home.

  28-05-2020
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  donna wilson

  would not let a dog stay in this place staff are few and overworked and this reflects in the way the client are treated this is a business not a home in anyway buzzers left ringing for long time people put in bed after there tea even when they don't want to go toilets doors left open while clients are on the toilet no dignity lady had shouted for toilet when the change over asked for help for her had to leave forgot my phone went back 40 mins later lady was being told of by a carer because she was wet so everyone in the room new what she had done management say all the right things when your there but never follow up stay clear

  28-05-2020
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  Melania Mavris

  28-05-2020
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  Debra Williamson

  28-05-2019