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Swimming Pool Supply Stores

Cascade Pools

Cascade Pools is a company based in Ipswich, England that specializes in providing swimming pool supplies. They are known for their high-quality products and exceptional customer service. Cascade Pools is a go-to destination for those in need of swimming pool supplies and their shop is a popular shopping spot for pool owners.

Introduction to Cascade Pools

Cascade Pools is a leading swimming pool supply store located in Capel St Mary, Ipswich, England. They have been in business for over 25 years, providing quality products and services to customers. The company's mission is to help customers create their dream swimming pool, whether it's a small backyard pool or a large commercial project. Cascade Pools is unique because they offer a wide range of products and services, from pool chemicals to pool construction, all under one roof.

Services & Products

Cascade Pools offers a variety of services and products to their customers. They provide pool maintenance and cleaning, pool repairs, and pool construction services. They also have a wide range of pool supplies, including chemicals, pumps, filters, and pool accessories. Customers can find everything they need to maintain and enjoy their pool at Cascade Pools.

Location

Cascade Pools is located in Capel St Mary, a small village located in Ipswich, England. The area is known for its picturesque countryside and quaint villages. Capel St Mary is home to a variety of businesses, including restaurants, cafes, and shops. Customers can expect a friendly and welcoming atmosphere when visiting Cascade Pools. The closest public transportation options are the Ipswich train station (7.5 miles), the Ipswich bus station (6.5 miles), and the Capel St Mary bus stop (0.2 miles).

Benefits

Customers should choose Cascade Pools because of their commitment to quality and customer satisfaction. Cascade Pools has a team of experienced professionals who are dedicated to providing the best products and services to their customers. They offer competitive prices and a wide range of products and services, making them a one-stop-shop for all pool needs.

Good to Know

Customers should be aware that Cascade Pools is closed on Sundays. They also offer free water testing for customers who bring in a sample of their pool water.

Reviews

Customers rave about Cascade Pools' knowledgeable and friendly staff. They appreciate the quality products and services provided by the company. Customers say that Cascade Pools is the go-to destination for all their pool needs.

Amenities

  • amenity
    pool
  • amenity
    hot tub
  • amenity
    deck
  • amenity
    fence
  • amenity
    pump
  • amenity
    filter
  • amenity
    heater
  • amenity
    cleaner
  • amenity
    cover
  • amenity
    chemicals
  • amenity
    lights
  • amenity
    ladder
  • amenity
    spa
  • amenity
    jacuzzi
  • amenity
    skimmer
  • amenity
    vacuum
  • amenity
    algae remover
  • amenity
    test kit
  • amenity
    chlorinator
  • amenity
    salt system
  • amenity
    automatic cleaner
  • amenity
    maintenance kit
  • amenity
    safety cover
  • amenity
    winter cover

FAQ

What types of swimming pool supplies does your store offer?

We offer a wide variety of swimming pool supplies including pool chemicals, cleaning equipment, pool covers, pumps, filters, heaters, and more.

Do you offer any installation or maintenance services for the products you sell?

Yes, we offer installation and maintenance services for the products we sell. Our team of experts can help with everything from initial installation to ongoing maintenance and repairs.

What is your return policy for swimming pool supplies?

Our return policy for swimming pool supplies varies depending on the product. We accept returns for most products within 30 days of purchase, as long as they are in new and unused condition. Some products may have specific return policies, so we recommend checking with us before making a purchase.

Are your prices competitive compared to other swimming pool supply stores?

Yes, we strive to keep our prices competitive with other swimming pool supply stores in the area. We also offer regular sales and promotions to help our customers save even more.

Do you offer any warranties or guarantees on the products you sell?

Yes, we offer warranties and guarantees on many of the products we sell. The length and terms of the warranty or guarantee vary depending on the product, so we recommend checking with us before making a purchase.

Reviews

  • David Sendall

    Dire. Phoned to ask if they had what I needed in stock. Told yes. Arrived to find a shed that's pretty much desolate within a garden centre. Do not waste your time.

    28-05-2022

  • Khair

    3 calls and equal no of emails, couldn't be bothered to provide a quote or call to discuss the work need to be carried out.

    28-05-2021

  • Gary Turner

    Would be nice to have someone in shop to help

    28-05-2020

  • Kris Bird

    Unacceptable disregard for the damage potentially caused by withholding £1,635 for literally months. I placed an incorrect website order on May 19th, 2018, for £1,635 and emailed Cascade same-day to cancel, i.e. BEFORE it was dispatched. Nothing was delivered, so I figured the refund would be fast and simple. I then spent 3.5 MONTHS emailing and chasing Cascade. Multiple times they said the refund has been processed and would be in my account imminently. IT NEVER ARRIVED. I was forced to start a VISA dispute on Sept 3rd, 2018. Honestly I couldn't be bothered with the whole waste of time, but my window to claim was running out. Several weeks later I was informed by my bank that the seller hasn't responded to the dispute so I had to wait the maximum possible time for the dispute to resolve. I finally got my money back on November 22nd, 2018. That is over 6 months. Honestly I don't care what the excuses are- I know they blamed WorldPay at one point. I've run e-commerce websites- if you really want to refund someone it isn't difficult. I emailed a total of 13 times, they replied 5 times with casual promises about refunds which never materialised. I'm also not impressed that Nationwide and VISA took 2.5 months to settle such a straightforward claim, but I understand that at least part of that time was waiting for Cascade's deadline to respond to time out. Maybe Cascade are lovely in person, but I wouldn't buy from them online because through either malice or (more likely) disinterest / ineptitude, when things go wrong you may spend half a year picking up the pieces.

    28-05-2019

  • Robert Black

    Perfect self service shop, really handy for all my swimming pool equipment.

    28-05-2017

  • Jose Lopez

    helpful when you can get hold of them. It seems hard to get through on the phone....

    28-05-2016