Caroline Randell Lingerie Boutique
Caroline Randell Lingerie Boutique is a renowned lingerie store based in London, England. They specialize in offering a wide range of lingerie, swimwear, and underwear for women. With their expertise in lingerie manufacturing and fabrication, they have established themselves as one of the leading lingerie boutiques in the United Kingdom. Their collection of clothing and fashion items is carefully curated to cater to the diverse needs of their customers. Caroline Randell Lingerie Boutique is the go-to destination for those who seek high-quality lingerie and fashion items.
Introduction to Caroline Randell Lingerie Boutique
Caroline Randell Lingerie Boutique was founded in 2004 and has since become the go-to destination for luxury lingerie and swimwear. The company's purpose is to provide women with the perfect fitting undergarments that make them feel confident and beautiful. What makes this company unique is their extensive selection of brands and sizes, as well as their personalized fitting service.Services & products
Caroline Randell Lingerie Boutique offers a wide range of lingerie and swimwear products. Customers can choose from a variety of styles and brands, including both well-known and exclusive labels. In addition to their products, the company also offers personalized fittings to ensure each customer finds the perfect size and style for their body.Location
Located in London's Wimbledon neighborhood, Caroline Randell Lingerie Boutique is surrounded by a mix of independent shops and well-known brands. The area is known for its upscale shopping and dining experiences, and is easily accessible by public transportation. The closest public transportation options are Wimbledon Station (0.4 miles), Wimbledon Park Station (0.8 miles), and South Wimbledon Station (0.7 miles).Benefits
Customers should choose Caroline Randell Lingerie Boutique because of their commitment to providing the best in luxury lingerie and swimwear. With their extensive selection of brands and personalized fitting service, customers can trust that they will find the perfect undergarments for their needs. The boutique also offers excellent customer service and a welcoming atmosphere.Good to know
Customers should be aware that Caroline Randell Lingerie Boutique focuses solely on women's lingerie and swimwear, so they will not find other clothing items in the store. Additionally, the boutique's personalized fitting service is by appointment only.Reviews
Customers rave about the staff's expertise and personalized service at Caroline Randell Lingerie Boutique. They also appreciate the wide selection of sizes and brands available. Overall, customers feel that the boutique provides a luxury shopping experience that is unmatched by other lingerie stores.Amenities
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personal stylist
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in-store pickup
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returns policy
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gift cards
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online shopping
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delivery service
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free returns
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custom orders
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home delivery
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quality assurance
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variety of styles
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variety of colors
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variety of sizes
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expert advice
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bra fitting
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plus sizes
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alterations
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changing room
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personal shopping
FAQ
What are your return and exchange policies for underwear purchases?
We accept returns and exchanges within 14 days of purchase as long as the items are unworn, in their original packaging, and with tags attached. We do not offer returns or exchanges on underwear that has been worn or removed from its packaging due to hygiene reasons.Do you offer any eco-friendly or sustainable underwear options?
Yes, we offer a range of eco-friendly and sustainable underwear options. Our products are made from organic cotton, bamboo, and other sustainable materials. We are committed to reducing our environmental impact and promoting sustainable fashion.What is the quality of the fabrics used in your lingerie products?
We use only the highest quality fabrics in our lingerie products. Our materials are carefully selected for their durability, comfort, and style. We work with the best manufacturers and fabric suppliers to ensure that our products meet our high standards.Do you offer swimsuits for all body types and sizes?
Yes, we offer a wide range of swimsuits for all body types and sizes. We believe that everyone deserves to feel comfortable and confident in their swimwear, no matter their shape or size. Our swimsuits are designed to flatter and enhance a variety of body types.Are your swimsuits made with sustainable materials?
Yes, we are committed to sustainability and offer a range of swimsuits made from eco-friendly and sustainable materials. Our products are made from recycled materials, organic cotton, and other sustainable materials. We believe that fashion can be beautiful and sustainable at the same time.Reviews
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Sophia Georgieva
Beautifull place good choice. Very polite staff. Laura was so helpful, thank you!
27-05-2023
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Julieta Suárez Ruiz de Huidobro
28-04-2023
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Sarah Clark
Really poor experience from this store. My husband spent £140 on lingerie for Christmas which unfortunately was not suitable for me. Due to a very busy schedule I only recently managed to get to the shop to enquire about an exchange. The lingerie was still in its gift box and bag, all labels and a receipt. I had no expectations at all of a cash refund after so long but they said there was no possibility of an exchange or gift certificate. The lady suggested I should just sell it myself which was pretty triggering to be honest. More generally her manner really upset me and she took the time at one point to open the box to see what was inside before repeating that she couldn’t take it back. I won’t ever recommend or buy from this store again. I’m now stuck with this underwear and it’s hugely frustrating. Totally accept I had no legal right to any assistance but I would have expected a better discretionary policy from a shop like this and at the very least not to have walked out in tears after the way I was spoken to. What a waste and really poor customer care. Edit: I have now seen the stores response to my review and it just reinforces their attitude to customers. Honestly I do not recognise the idea that I barged in. I entered, stood patiently and the lady behind the desk asked me if she could help. I started by saying I was embarrassed at how long it had taken me to get to the store. Which was true. The assistant showed zero empathy to my predicament but instead was incredulous. The other customer referred to was being cared for by another assistant and looking at earrings. Their presence added to the sense of humiliation I felt at the whole experience. For what it’s worth my husband was outside and he had suggested beforehand that I leave the underwear if I could get a return as it’s entirely useless to us. I initially tried to do this but the assistant refused saying it was disrespectful to my husband for me to do that. This is in fact what upset me so much. Please understand that the way you judge and speak to people matters in your line of business. I use other retailers - they all do so much better in my experience - indeed this is the first time I’ve ever left a bad review. Take from that what you will.
28-04-2023
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Yevhenii Osadchyi
Lovely boutique with luxury lingerie and pleasant service😊
28-12-2022
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Cindy O'Shea
Terrible customer service. I purchased a very expensive swimsuit which arrived the day before I was supposed to leave on holiday, sadly it didn’t fit at all. Their sizing are awful. their was no return form or address included in the package so I had to email them to ask where to return it to. I left in the morning to travel overseas and had no access to internet whatsoever. I came back to weeks later , got the email they had sent me with an address and posted back straight away. Now they refusing to refund me because I was pass their 2 weeks extremely strict policy by a couple of days. Refusing to use a friendly discretion to a faithful client is shocking to me. One thing for sure this behaviour lost my custom.
28-11-2022
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joan gardener
I visited the Wonderful shop of Caroline Randell last week to hand in some bras & buy new ones. Once more, the attention to clients is efficient, kindly & for me, by knowledgable assistants. I have been a client at the boutique for a fair number of years & I've always had service which is exactly that! Well done! I do recommend the boutique to friends too as it’s such a good experience. I had the pleasure of meeting the owner last time I visited the boutique; she is the epitome of being helpful, knowledgeable & interested in her clients. A joy to to visit her business.👏👏 Joan g
28-10-2022
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Bob Smith
I took a cab specifically to purchase Prima Donna bras. I was met by Jill who was a delight. She was able to fit and find my bras. Thank you Jill for assisting me. A great location up the street from Wimbledon station. I highly recommend this store. Wanda Carlson
28-09-2022
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Cat J
Wouldn’t buy lingerie anywhere else since I was fitted at Caroline Randell. The staff are amazing and took so much time with me to help me choose the right styles and sizes. Couldn’t recommend them more!
28-05-2022
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Jyk Wong
We first came across this store when browsing their very well designed website'. Wife liked this lovely lingerie store. Useful advice given when requested - excellent customer service. Note that there is a vast difference in sizing across the various brands. Highly Recommended.
28-05-2022
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Katherine Sammes
Really high quality lingerie, and amazing customer service - helped me figure out how to fit the bra correctly without me having to go back to the store! Would highly recommend
28-05-2022