Featured image
Bpo Companies

Capita Group Plc

Capita Group Plc is a leading BPO company based in London, England. With a focus on IT and e-commerce, Capita Group Plc provides a wide range of outsourcing services to businesses of all sizes. Their headquarters are located in Dean Bradley House, and they are committed to delivering high-quality solutions to their clients.

Introduction to Capita Group Plc

Capita Group Plc is a British multinational company that provides business process outsourcing (BPO) and professional support services. Founded in 1984, the company has a rich history of providing reliable and efficient services to clients across a diverse range of industries. What makes Capita Group Plc unique is their commitment to innovation and the use of technology to enhance their services.

Services & products

Capita Group Plc offers a wide range of services to clients, including IT and e-commerce solutions, customer management, HR and payroll, finance and accounting, and procurement. Customers can also buy products such as software and hardware solutions tailored to their specific business needs.

Location

Capita Group Plc is located in the heart of London, England, at Dean Bradley House on Horseferry Road. The area is bustling with activity, featuring a mix of businesses including restaurants, cafes, and shops. Customers can expect to experience the vibrancy of the city and easy access to nearby public transportation options, such as the Victoria, Westminster, and St. James's Park tube stations, all within walking distance.

Benefits

Customers should choose Capita Group Plc for their BPO and professional support needs because of their commitment to delivering high-quality services using cutting-edge technology. The company also has a team of experienced professionals who are dedicated to providing excellent customer service and support.

Good to know

Customers should be aware that Capita Group Plc operates across multiple industries, and they have a robust network of partners and affiliates to ensure that they can provide comprehensive solutions to clients.

Reviews

Customers have praised Capita Group Plc for their professionalism, expertise, and commitment to providing exceptional service. They have also been recognized for their innovative solutions and contributions to the BPO and IT industries.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    conference room
  • amenity
    training room
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot
  • amenity
    security system

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a range of services including customer service, technical support, data entry, finance and accounting, HR outsourcing, and more. We customize our services to meet the specific needs of our clients and their businesses.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed various successful projects for our clients in different industries such as healthcare, finance, e-commerce, and more. We respect our clients' confidentiality agreements, so we cannot disclose specific details about the projects, but we can provide references upon request.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously. We have strict policies and procedures in place to protect our clients' sensitive information. We use secure servers, firewalls, and encryption technologies to prevent unauthorized access. We also train our employees on data security best practices and conduct regular audits to ensure compliance.

What is your pricing structure for your BPO services?

Our pricing structure varies depending on the specific services our clients require. We provide customized solutions to meet their needs, and our pricing reflects the level of complexity and resources required. We offer competitive pricing and work closely with our clients to ensure our services are cost-effective and provide value.

How do you handle any potential communication barriers with offshore teams or clients?

We have a highly skilled and diverse workforce that includes individuals from different cultural and linguistic backgrounds. We also provide language training and cross-cultural communication training to our employees to ensure effective communication with our clients. We also use technology such as video conferencing and collaboration tools to bridge any communication barriers. Our goal is to ensure seamless communication and collaboration with our offshore teams and clients.

Reviews

  • Talib ilm

    Horrific. The woman who used to run the Cashiers department Nira Raichura was an absolute bully would humiliate people in front of the office highly controlling and a micromanager. They were a FTSE 100 company which added a bit of prestige but work and pay was very poor. No training provided and would expect you to know what to do when you came across a new scenario. Avoid like the plague. If there is nothing else on the table then I would say apply to this place otherwise avoid.

    17-04-2023

  • C K

    Please keep on sending threatening letter about your goons from Tv licensing. I cant wait when one of you muppets turn up. Thank you for free papers

    17-07-2022

  • Taylor Johnson

    How bad can a company get?

    17-06-2022