Canadian Affair
Canadian Affair is a travel company based in London, England. They specialize in airline ticket agencies, cruise agencies, and travel & hotels.
Introduction to Canadian Affair
Canadian Affair is a travel company that specializes in providing customers with affordable travel options to Canada. Established in 1995, the company has been offering flights, cruises, and vacation packages to those who wish to explore the beauty of Canada. What sets Canadian Affair apart from other travel agencies is their deep love and understanding of Canada, which is reflected in their wide range of services.Services & products
Canadian Affair offers a variety of services to its customers, including airline ticket agencies, cruise agencies, and travel and hotels. Customers can purchase flights to different Canadian cities such as Toronto, Vancouver, and Montreal, as well as book cruises that stop at various ports of call in Canada. Additionally, Canadian Affair offers vacation packages, which include flights, hotels, and activities.Location
Located on the 2nd floor of Craven House, 121 Kingsway, in the heart of London, Canadian Affair's office is easily accessible through public transportation. The area surrounding the office is bustling with different types of businesses, including shops, restaurants, and cafes. Customers can expect to experience the vibrant energy of London, with attractions such as Covent Garden and the British Museum located only a short distance away. The three closest public transportation options are Holborn Station (0.2 miles), Chancery Lane Station (0.3 miles), and Temple Station (0.4 miles).Benefits
Customers should choose Canadian Affair because of their commitment to providing affordable and high-quality travel options to Canada. The company offers a wide range of services, including flights, cruises, and vacation packages, ensuring that customers have a variety of options to choose from. Additionally, Canadian Affair's love and understanding of Canada allows them to provide customers with unique experiences that they wouldn't be able to find anywhere else.Good to know
Customers should be aware that Canadian Affair specializes in travel to Canada only. Additionally, the company's services are subject to availability and may change without notice.Reviews
Customers have praised Canadian Affair for their affordable prices and excellent customer service. Many have also noted the company's deep knowledge of Canada, which allows them to provide customers with unique and unforgettable experiences. Overall, customers have had positive experiences with Canadian Affair and would recommend the company to others looking to travel to Canada.FAQ
What is the range of airlines that you work with?
We work with a variety of airlines, including major carriers and regional airlines, to offer our customers a wide selection of flight options.Are there any additional fees or charges apart from the ticket price?
Yes, there may be additional fees or charges depending on the airline and the type of ticket purchased. These can include baggage fees, seat selection fees, and booking fees. We always disclose any additional fees or charges upfront so that our customers can make informed decisions.What are the cancellation and refund policies?
Cancellation and refund policies vary depending on the airline and the type of ticket purchased. We always provide our customers with this information before they book their ticket. In general, non-refundable tickets cannot be cancelled and refunded, while refundable tickets can be cancelled for a fee.What services do you offer to help customers plan and book their cruise vacations?
We do not specialize in cruise vacations. However, we offer a wide selection of flights and hotels that can be booked separately or as part of a vacation package. We also have a team of travel experts who can provide advice and assistance with travel planning.What is your cancellation policy and are there any fees associated with cancelling a booking?
Our cancellation policy varies depending on the airline and the type of ticket purchased. We always provide our customers with this information before they book their ticket. In general, non-refundable tickets cannot be cancelled, while refundable tickets can be cancelled for a fee. There may also be additional fees or charges associated with cancelling a booking, such as a booking fee. We always disclose any fees or charges upfront so that our customers can make informed decisions.Reviews
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Mike Bridge
Having returned from our holiday on 13July, we have contacted Canadian Affair several times to discuss the issues surrounding our delayed luggage and compensation for the inconvenience and distress this caused us for 5 days. Whilst on holiday in Canada we discovered that Canadian Affair do not have any local representatives in Canada and all issues have to be discussed via the Customer service department in the UK, and this is made extremely difficult due to the 8 hour time difference between the 2 countries. In short our luggage never left Manchester airport with us on our Air Transat flight (Air Transat own Canadian Affair) and we did not receive our luggage until we had been in Canada for 6 days. Canadian Affair are not interested in helping us recover our out of pocket expenses, we only had the clothes we stood in on arrival into Canada, or compensating us for our delayed luggage. In fact they blame Air Transat, although we had booked a package holiday back in late 2019, pre covid. Canadian Affair have had a substantial deposit from us since that time. We are still awaiting a response from the manager within their customer service department, and if I had known what I know now about the way Canadian Affair operate as a company and treat their customers, my advise to potential passengers/travellers is to use use a different company for your holiday.
17-08-2022
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Simon Clark
I made 4 attempts to book a holiday last month with Canadian affair. As used once in past and very pleased. 3 x 45 minute phone calls to which no one answers, and you get cut off(tried different times of day) and also tried one of there “we’ll get back to you” emails. Sack your staff or get them to answer the bloody phone.
17-07-2022
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Ryan Hughes
Really smooth booking process and my group and I were all really impressed with how knowledgeable the team at Canadian Affair are. They knew the local area that we were booking for (Banff), and had intimate knowledge of the hotel. The price was great, too!
17-06-2022
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Jo Bruton
I recently booked a ski holiday for February 2023 to Banff. Yvonne at Canadian Affair has been fantastic - quick communication, excellent knowledge of the area and what is possible and clearly an expert in her field. The booking process was incredibly smooth and I know if I have any questions Canadian Affair will have the answers.
17-06-2022
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Huw Lewis
Wonderful! Great prices on car hire and the service is excellent.
17-06-2022
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Lindsay Burton
Great service.
17-06-2022
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Gillian S
Good service
17-06-2022
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Nichola Waugh
I had a small problem with a booking but it was resolved without hassle. Would recommend!
17-06-2022
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Lauren Heys
I booked my flight to Toronto with Canadian Affair and the whole process was seamless from start to finish. I’ll definitely be looking to book with them again when I next fly to Canada. Bravo, CA!
17-06-2022
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Chris Baker
Refusing to refund any money despite the Canadian border being closed. No response to emails, and unhelpful on the phone. Very disappointing.
17-06-2020
