Cambridge Water
Cambridge Water is a water utility company based in Cambridge, England. They provide essential water services to the local community and are dedicated to ensuring the highest quality of service to their customers. As a part of the energy and resources industry, Cambridge Water is committed to sustainable practices and the responsible use of natural resources.
Introduction to Cambridge Water
Cambridge Water is a water utility company located in Cambridge, England. Founded in 1853, the company has a rich history of providing clean and safe drinking water to the residents of Cambridge and the surrounding areas. What makes Cambridge Water unique is their commitment to sustainability and reducing their carbon footprint. They have implemented several initiatives to reduce their energy consumption and promote renewable energy sources.Services & Products
Cambridge Water offers a variety of services to both residential and commercial customers. They provide clean and safe drinking water, as well as wastewater treatment services. Additionally, they offer leak detection services to help customers identify and fix leaks in their water systems.Location
Cambridge Water is located on Fulbourn Road in Cambridge, England. The area is primarily residential, with several small businesses and shops in the surrounding area. Customers can expect to experience a quiet and peaceful environment. The closest public transportation options are the Cambridge Railway Station, about 2.5 miles away, the Cherry Hinton Road bus stop, about 0.3 miles away, and the Cambridge Leisure Park bus stop, about 0.5 miles away.Benefits
Customers should choose Cambridge Water because of their commitment to providing clean and safe drinking water while also promoting sustainability. They have implemented several initiatives to reduce their carbon footprint and have received several awards for their efforts. Additionally, their leak detection services can help customers save money on their water bills by identifying and fixing leaks in their water systems.Good to Know
Customers should be aware that Cambridge Water is a regulated water company, meaning that their prices are set by the government. Additionally, they have implemented a drought plan to ensure that they can continue to provide water to their customers during periods of drought.Reviews
Customers have praised Cambridge Water for their commitment to sustainability and providing clean and safe drinking water. They have also received positive reviews for their leak detection services and customer service. Overall, customers are satisfied with the services provided by Cambridge Water.Amenities
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water supply -
sewerage system
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treatment plant
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pump station
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water meter
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leak detection system
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pipe network
FAQ
What is the source of your water supply?
Our water supply comes from underground aquifers and surface water sources such as reservoirs and rivers.Can you provide information on the quality of the water you provide?
We regularly test our water to ensure it meets the strict drinking water standards set by the government. Our water quality reports are available on our website for customers to view.What measures do you have in place to ensure the safety and reliability of your infrastructure?
We have a comprehensive maintenance program in place to ensure our infrastructure is regularly inspected and repaired if necessary. We also have emergency response plans in place to quickly address any issues that may arise.How do you set and adjust water rates for your customers?
Our water rates are regulated by the government and are based on the cost of providing water services to our customers. We work closely with regulatory bodies to ensure our rates are fair and affordable for our customers.What is your policy on water conservation and sustainability?
We are committed to promoting water conservation and sustainability. We offer free water-saving devices to our customers and provide information on ways to reduce water usage. We also work to protect local water sources and habitats through our environmental programs.Reviews
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damoclesmog1021
Legal crooks, have made themselves purposefully unavailable. As somebody else pointed out its a monopoly so where else do you go? Shameful
03-06-2023
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Jane Chapman
17-05-2023
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Praba Suresh
Very poor customer service telephone operators.
17-05-2023
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Gp Moto
I've paid my bills by phone for years no problem. I'm totally disgusted with the lack of response on calls no shorter than 10mins minimum up to 38 minutes with no pick up. Worse than Virgin Media and that's no lie. Update. I finally got through 3 days later and settled my bill. The girl on the other end had no communication skills as she went through the process and said after I paid "Is that it then"? Not even a customary thank you!
17-05-2023
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Will Dixon
Easily most useless and woeful customer experience I have had in years. I'm not really one for public shaming, however the online accounts service doesn't work properly and have been on hold for 90 minutes and 30mins consecutively and staff don't seem to know what is going on. Its honestly embarrassing. Sadly water utilities are a regional monopoly, otherwise I would suggest staying clear.
17-05-2023
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Hang Shuojin
Calling them 6 times a day. Spent hours waiting. No one ever picked up the phone...
17-04-2023
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Positive Mind
Terrible customer service. Absolutely disgusting. Unfortunately in Cambridge there’s no other option for water services. They will purposely put you in debt and not let you know. Be very careful. Their system is absolutely trash. I would not recommend to anyone this company. Unprofessional workers. Atrocious waiting time, at least 1h just for someone to answer your call.
17-04-2023
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Jan Taylor
Rubbish!! 52 minutes on hold Can't get through to pay bill. Disgraceful!!!
17-04-2023
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Patrick Ashworth
Abysmal customer service, constant queues on the line and only available during work time. I've been sent a bill 5 times over what it was last month and I genuinely do not have the time to sit on the phone for an hour whilst at work.
17-03-2023
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Adam Moore
Cambridge water PO Box 7040 Green Lane Walsall WS1 9QG address doesn't exist on g maps is this the real address for as cam phone number on letter.
17-02-2023
