Cambridge Fibre
Cambridge Fibre is a leading provider of internet and telecommunications services based in Cambridge, England. With a focus on delivering high-speed internet to residential and business customers, Cambridge Fibre has established itself as a reliable and innovative provider in the industry. Their services include internet connectivity, voice over IP, and cloud-based solutions. Cambridge Fibre is committed to providing exceptional customer service and staying at the forefront of technological advancements in the telecommunications industry.
Introduction to Cambridge Fibre
Cambridge Fibre is a UK-based Internet Service Provider founded in 2018 that specializes in providing high-speed internet connections to residential and business customers in Cambridge and surrounding areas. The company prides itself on being a local, customer-focused provider that delivers reliable and fast internet services to its customers.Services & Products
Cambridge Fibre offers a range of services to its customers, including high-speed broadband, leased lines, and VoIP phone systems. The company's broadband services come in a variety of speeds, ranging from 100 Mbps to 1 Gbps, and are available to both residential and business customers. Cambridge Fibre's leased lines provide dedicated internet access for businesses that need a reliable and fast connection for their operations. Additionally, the company offers VoIP phone systems that allow customers to make and receive calls over the internet.Location
Cambridge Fibre is located in Signet Court, a business park in the northeast of Cambridge. The area is home to a variety of businesses, including technology firms and research institutions. Customers can expect to experience a modern and dynamic business environment in the area. The closest public transportation options to Cambridge Fibre are the Cambridge North railway station (1.2 miles away), the Cambridge Science Park bus station (0.6 miles away), and the Milton Park and Ride bus station (1.7 miles away).Benefits
Customers should choose Cambridge Fibre because of the company's commitment to providing fast and reliable internet services with excellent customer support. The company's local focus means that customers can expect personalized attention and quick response times to any issues that may arise. Additionally, Cambridge Fibre's high-speed internet connections enable customers to stream, browse, and work online without any interruptions.Good to know
Customers should be aware that Cambridge Fibre's services are currently only available in select areas of Cambridge and surrounding areas. Customers should check the company's website to determine if they are in the coverage area.Reviews
Customers have praised Cambridge Fibre for its fast and reliable internet connections, excellent customer service, and competitive pricing. Many customers have noted that the company's local focus and personalized attention set it apart from other internet service providers.Amenities
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fiber optic
FAQ
What internet speed packages do you offer?
We offer a variety of internet speed packages ranging from 50 Mbps to 1 Gbps. Our packages are designed to meet the needs of both residential and business customers.Is there a data cap limit on your packages?
No, we do not have any data caps on our packages. Our customers can enjoy unlimited data usage without any additional charges or fees.What is your customer service availability and response time?
Our customer service team is available 24/7 to assist our customers with any queries or issues they may have. We strive to provide a prompt response time and aim to resolve any issues as quickly as possible.Are there any additional fees or charges not included in the advertised prices?
No, we do not have any hidden fees or charges. The prices advertised on our website are inclusive of all costs.Do you offer any special deals or promotions for new customers?
Yes, we offer special deals and promotions for new customers. These deals vary from time to time, so we encourage customers to check our website or contact our customer service team for more information.Reviews
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Sladjana Milicevic
Iād give them 10 stars if I could. The team was so quick and efficient in getting everything installed. Great communication throughout the entire process. Way to go Cambridge Fibre! ā¤ļøšš
14-05-2023
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jaspython
I recently had the pleasure of engaging with Cambridge Fiber for my home internet services, and I must say, the experience was nothing short of exceptional. From my first interaction with the team, I was impressed by their promptness and professionalism. I reached out to them on a Friday, expressing my interest in their fiber internet services. To my delight, they sent someone to my house the very same day to assess my requirements and ensure that their services would be a good fit. The installation process was scheduled for the following Tuesday, which was incredibly swift and nothing like Virgin Media which took them 6 months just to tell me they wouldn't install fiber here. I was extremely pleased with the efficiency and the commitment to customer satisfaction that the team demonstrated. The installation itself was carried out with utmost professionalism and friendliness. The technician arrived on time, explained everything I wanted to know, and the work was completed quickly and efficiently, with minimal disruption to my day. One of the standout aspects of my experience with Cambridge Fiber was their superb customer service. Anytime I had a question or needed assistance, I found their team to be responsive via email and phone, helpful, and genuinely committed to ensuring my satisfaction. The internet service itself has been top-notch. The connection is consistent, reliable, and lightning fast as advertised which I cannot say for most other internet providers, surpassing my expectations. In conclusion, I would highly recommend Cambridge Fiber to anyone seeking a high-quality, reliable, and efficient internet service in and around Cambridge. Their commitment to customer satisfaction, coupled with their high-speed, reliable internet service, truly sets them apart in this industry.
14-05-2023
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Oniel Walker
28-04-2023
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Juan Marques
I have only had Cambridge Fibre's broadband for a couple of days, so I can't comment on that aspect. Although it has been stable since installation. What I can comment on is the service I have received so far from all the members of the company I have dealt with. In one word: outstanding. From Simon at sales, explaining to me my options, finding connection dates that would work around my schedule, giving me advice on the different packages. I never felt Simon was pushing for a hard sale. In the end, the decision was easy, they have a package that is cheaper than my current one, faster and more stable (I hope). The installation team (sorry I forgot your names) was just as good. A few weeks earlier, even before I had committed to anything, they knocked on the door to explain where my connection on the street pole was, and possible routes of the cabling into my house. On installation day, they were on time, polite, flexible and a lot more knowledgeable than I expected. They ensured everything was working, the speeds were as expected and that I was happy. I would highly recommend Cambridge Fibre.
28-04-2023
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Alex Barrett
28-03-2023
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Adam Byrne
Getting an install date was painful!! Aside from that, it's been a solid service over the last 2 years. I've had a few comms with support and they've helped me set up a guest-wifi network, resolve WiFi signal issues and update the router. For me, post-install support and price are key. I'm on the residential Ā£33/month for 200mb up/down. Support have been excellent. Definitely recommend Cambridge Fibre
28-02-2023
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Jonathon Cross
An amazing company that goes above and beyond to serve customers. Highly recommended. Something you and Trustpilot cannot say about BT etc.
28-12-2022
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Will Neale
I should have been connected some 6 months ago and I am still waiting. My assumption is they have taken on too much work and can not facilitate the work. My biggest issues is the lack of communication from Cambridge Fibre.
28-12-2022
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Jon Bigwood
I've been a customer for almost 18 months and thoroughly recommend Cambridge Fibre. The speed and reliability are both excellent. I've only once had the need to use their customer support and they were quick to respond and resolve the issue.
28-11-2022
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Bart Platak
While I cannot attest to the quality of service itself yet (the line is still pending installation), I am very impressed with the way Cambridge Fibre has dealt with me so for. One of the very few companies that were willing to connect fibre to my new build, with very reasonable prices and and great offering. The company truly goes above and beyond to install the line as quickly as possible, they can and even offer a 4G alternative in the meantime. Based on the customer service far I can definitely recommend Cambridge Fiber. EDIT: I have used their fibre services for over a year now and it has been the best experience I've ever had with any ISP. Haven't run into a single issue in all this time - something I've never experienced with any of the big-name providers. Cambridge Fibre is a great example of how an ISP should provide services to it's customers. Not to mention the very competitive pricing compared to other providers operating in my area.
28-11-2022
