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Bpo Companies

Call Handling Solutions

Call Handling Solutions is a leading BPO company based in Stafford, England. They specialize in providing IT and e-commerce solutions to businesses of all sizes. With a team of experienced professionals, they offer top-notch call handling services that help businesses streamline their operations and improve customer satisfaction. Call Handling Solutions is committed to delivering exceptional results and exceeding their clients' expectations.

Introduction to Call Handling Solutions

Call Handling Solutions is a UK-based company that was established to provide efficient and reliable call handling services to businesses. The company's aim is to help businesses improve their customer service experience and increase their sales. Call Handling Solutions has been in existence for over a decade, and its team comprises professionals with vast experience in call handling. What makes this company unique is its ability to provide customised solutions that meet the specific needs of each business.

Services & products

Call Handling Solutions offers a range of services that include call handling, virtual receptionist, and customer service. The company's call handling services are designed to ensure that all calls are answered promptly and professionally. Its virtual receptionist service offers businesses the flexibility of having a dedicated receptionist without the cost of hiring one. In addition, Call Handling Solutions provides customer service support to businesses to help them address the needs of their customers.

Location

Call Handling Solutions is located in Stafford, England, which is a bustling town with a rich history. The town has a mix of businesses ranging from small independent shops to large corporations. In the area, customers can expect to find a variety of restaurants, cafes and pubs, as well as parks and recreational areas. The company is easily accessible via public transportation, with the closest bus stop being 0.2 miles away, the closest train station being 2.2 miles away, and the closest taxi rank being 0.5 miles away.

Benefits

Call Handling Solutions stands out from other Bpo Companies in the industry because of its commitment to providing quality services to its customers. The company's team comprises experienced professionals who are dedicated to ensuring that businesses have a seamless call handling experience. Call Handling Solutions also offers affordable prices for its services, making it an excellent choice for small and medium-sized businesses looking to improve their customer service experience.

Good to know

Customers should be aware that Call Handling Solutions is an IT & E-Commerce company that specialises in call handling services. The company is committed to protecting the privacy and security of its customers' data and has put in place measures to ensure that all data is handled in compliance with industry standards and regulations.

Reviews

Customers have praised Call Handling Solutions for its excellent customer service, prompt response to calls, and professional handling of customer queries. Many customers have reported an increase in sales since they started using the company's services. Overall, customers have expressed satisfaction with the quality of service provided by Call Handling Solutions.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a range of services such as call handling, customer service, data entry, virtual assistance, and back-office support for clients in various industries.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have successfully completed projects for clients in industries such as healthcare, e-commerce, finance, and telecommunications. Our clients have seen significant improvements in customer satisfaction, increased productivity, and cost savings.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously. We have implemented strict security measures such as secure data transmission, access controls, and data encryption. We also train our staff on data security best practices and have signed non-disclosure agreements with our clients.

What is your pricing structure for your BPO services?

Our pricing structure is based on the specific services required by our clients, the volume of work, and the duration of the project. We work closely with our clients to provide a competitive and transparent pricing structure that meets their budget and business needs.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of highly trained professionals who are fluent in English and possess excellent communication skills. We also utilize various communication tools such as video conferencing, instant messaging, and email to ensure smooth communication with our offshore teams and clients. We also provide cultural sensitivity training to our staff to minimize any potential communication barriers.