Bpo Placement Agencies, Telephone Answering Services
Call Agents
Call Agents is a leading BPO placement agency that provides top-notch telephone answering services to clients in the IT & E-commerce and telecommunications industries. Based in Colchester, England, Call Agents is committed to delivering exceptional customer service and helping businesses streamline their operations. With a team of highly trained professionals, Call Agents is dedicated to providing customized solutions that meet the unique needs of each client. Contact Call Agents today to learn more about their services and how they can help your business succeed.
Introduction to Call Agents
Call Agents is a BPO placement agency that provides exceptional telephone answering services, especially for companies in the IT and E-Commerce industry. They offer a unique experience to their clients, as they specialize in telecommunications, ensuring that they are always up-to-date with the latest technology and trends in the industry.Services & Products
Call Agents offers various services such as inbound call handling, order taking, appointment scheduling, and customer service. They also provide outbound calling services, including lead generation, telemarketing, and customer surveys. The company ensures that their agents are highly skilled and trained in handling different kinds of calls, making sure their clients receive the best possible service.Location
Call Agents is located in Colchester, England, in the beautiful Fox & Pheasant Centre, Black Barn. The area is known for its picturesque countryside, historic sites, and cultural events. The center is home to several businesses, including shops, cafes, and restaurants, providing a welcoming environment for visitors. The nearest public transportation options are the Colchester Town train station (5 miles), the Marks Tey train station (3.5 miles), and the Sudbury Road bus stop (1.2 miles).Benefits
Call Agents stand out from other companies in the same industry because of their commitment to providing excellent customer service. They understand the importance of communication and how it can impact a business. They are dedicated to ensuring that their clients receive the best possible service, allowing them to focus on their core business functions.Good to Know
Customers should be aware that Call Agents only provides their services in the United Kingdom. However, they do offer a 30-day money-back guarantee if clients are not satisfied with their services.Reviews
Customers rave about Call Agents' exceptional customer service, professionalism, and reliability. They appreciate the ease of doing business with the company and the quality of service they receive. Many customers have reported an increase in productivity and sales since using Call Agents' services.Amenities
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technical support -
it solutions
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24-7 availability
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live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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multi-language support
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on-call support
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customized greeting
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text messaging
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call conferencing
FAQ
How do you ensure the security and confidentiality of my callers' information?
At Call Agents, we take security and confidentiality very seriously. We have strict protocols and policies in place to protect our clients' information. Our staff is trained to handle confidential information with the utmost care and professionalism, and we use secure systems and technology to keep data safe. We also have non-disclosure agreements with all our clients to ensure their information remains confidential.Can you provide examples of successful placements you have made in the past?
Yes, we have a proven track record of successful placements. Our clients come from various industries, including IT, e-commerce, and telecommunications. We have helped place candidates in different roles, such as customer service representatives, technical support agents, and sales representatives, among others. We can provide references and case studies upon request.How do you ensure confidentiality and security of client information?
We have strict policies and protocols in place to ensure the confidentiality and security of client information. Our staff is trained to handle confidential information with the utmost care and professionalism, and we use secure systems and technology to keep data safe. We also have non-disclosure agreements with all our clients to ensure their information remains confidential.What kinds of training and support do you offer to candidates once they are placed?
We offer comprehensive training and support to candidates once they are placed. Our training programs are designed to equip candidates with the necessary skills and knowledge to excel in their roles. We also provide ongoing support to ensure our candidates meet their performance targets and maintain a high level of customer satisfaction.How do your fees and pricing structure work for your placement services?
Our fees and pricing structure vary depending on the specific needs of our clients. We offer competitive rates and flexible pricing models to ensure our clients get the best value for their money. We work closely with our clients to understand their requirements and provide customized solutions that fit their budget and business objectives. Please contact us for a quote.Reviews
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Nigel Johnson
Been using Call Agents for around 5 years now and they have been exceptional from the outset. Friendly and efficient. 5 stars!!!
28-05-2019
