Featured image
Gas Logs Suppliers

By The Fire

By The Fire is a reputable company based in Poole, England. They specialize in supplying gas logs and providing building and construction services. With their high-quality products and exceptional customer service, By The Fire has become a trusted name in the industry.

Introduction to By The Fire

By The Fire is a gas logs supplier based in Poole, England. The company was founded with the goal of providing high-quality gas logs to customers who are looking to add warmth and comfort to their homes. What makes By The Fire unique is their dedication to customer satisfaction and their commitment to providing the best products on the market.

Services & Products

By The Fire offers a variety of gas logs and related products, including log sets, burners, and fireplaces. Their products are designed to be both efficient and stylish, and are suitable for use in a variety of settings. Customers can choose from a range of sizes and styles to find the perfect fit for their home.

Location

By The Fire is located on Mannings Heath Road in Poole, a bustling town in south-east England. The area is home to a variety of businesses, including restaurants, shops, and other construction-related companies. Customers can expect a friendly and welcoming atmosphere when they visit By The Fire. The company is easily accessible by public transportation, with the nearest bus stop (Alder Road) located just 0.2 miles away. Other nearby options include the Parkstone Railway Station (1.3 miles) and the Branksome Railway Station (1.5 miles).

Benefits

Customers should choose By The Fire because of their dedication to quality and customer satisfaction. The company offers a wide selection of products, and their knowledgeable staff can help customers find the perfect gas logs for their needs. By The Fire also offers competitive prices and excellent customer service, making them a top choice for anyone looking to add warmth and comfort to their home.

Good to Know

Customers should be aware that By The Fire specializes in gas logs and related products, and may not offer other types of heating solutions. However, their expertise in this area ensures that they can provide the best possible service and products to their customers.

Reviews

Customers have praised By The Fire for their excellent customer service, competitive pricing, and high-quality products. Many have noted that the company's staff are friendly and knowledgeable, and are always willing to go the extra mile to ensure customer satisfaction. Overall, customers have had a positive experience with By The Fire and would recommend them to others looking for gas logs and related products.

Amenities

  • amenity
    delivery
  • amenity
    installation
  • amenity
    showroom
  • amenity
    online store
  • amenity
    fireplace inserts
  • amenity
    remote control
  • amenity
    vent-free
  • amenity
    natural gas
  • amenity
    propane
  • amenity
    fireplace accessories
  • amenity
    customization
  • amenity
    warranty
  • amenity
    financing

FAQ

What types of gas logs do you offer and what are the differences between them?

At By The Fire, we offer a wide variety of gas logs including vented and vent-free options. Our vented gas logs provide a realistic flame pattern, but require an open chimney or flue to operate. Vent-free gas logs, on the other hand, do not require a chimney or flue and can provide more heat, but may not have as realistic of a flame pattern. We also offer different sizes and styles to fit your specific needs and preferences.

Can you provide installation services for the gas logs you sell?

Yes, we offer professional installation services for the gas logs we sell. Our experienced technicians will ensure that your new gas logs are installed safely and properly. We also offer gas line installation services if needed.

What is the warranty for your gas logs and what does it cover?

We offer a limited warranty on all of our gas logs. The length and coverage of the warranty varies depending on the specific product, but generally covers defects in material and workmanship. Please consult the product manual or contact us for more information on a specific product's warranty.

Do you offer any customization options for your gas logs, such as size or design?

Yes, we offer some customization options for our gas logs. We have a variety of sizes and styles to choose from, and can also offer custom designs or sizes for an additional fee. Please contact us for more information on customization options.

How can I safely maintain and clean my gas logs to ensure their longevity?

To ensure the longevity of your gas logs, it is important to keep them clean and well-maintained. We recommend having your gas logs inspected and cleaned annually by a professional technician. You can also clean the logs yourself by using a soft brush or cloth to remove any dust or debris. Avoid using abrasive cleaners or scrubbers, as they can damage the logs. Always refer to the manufacturer's instructions for specific cleaning and maintenance recommendations.