Butter Lane Antiques
Butter Lane Antiques is a reputable company based in Altrincham, England. They specialize in providing antique stores, diamond dealers, and jewelry designers services. Additionally, they offer financial services to their clients. Butter Lane Antiques is a one-stop-shop for all your shopping needs.
Introduction to Butter Lane Antiques
Butter Lane Antiques is a unique antique store located in Altrincham, England. The company has a rich history, having been established in the early 1900s, and has since become a trusted source for high-quality antiques, jewelry, and diamonds. What sets Butter Lane Antiques apart from other antique stores is their commitment to providing exceptional customer service and their extensive knowledge of the industry.Services & Products
Butter Lane Antiques offers a wide range of products and services. Customers can browse their extensive collection of antique furniture, silverware, and jewelry, or even commission custom pieces from their team of skilled jewelry designers. In addition, the company also provides financial services for those looking to sell their antiques or diamonds.Location
Butter Lane Antiques is located in the heart of Altrincham, a bustling town in Greater Manchester. The area is home to a variety of shops and restaurants, as well as a popular market that is held every week. Customers can easily access the store via public transportation, with the Altrincham Interchange, Navigation Road, and Hale train stations all within a few miles of the store.Benefits
Customers should choose Butter Lane Antiques because of their unparalleled expertise and commitment to quality. The staff at Butter Lane Antiques are knowledgeable about all aspects of the antique and jewelry industries, and are always willing to share their expertise with customers. In addition, the company only sells high-quality, authentic pieces, ensuring that customers get the best value for their money.Good to Know
Customers should be aware that Butter Lane Antiques only sells authentic, high-quality pieces. While this means that customers can trust the authenticity of everything they buy from the store, it also means that prices may be higher than at other antique stores.Reviews
Customers rave about the exceptional service they receive at Butter Lane Antiques. Many customers have noted the staff's extensive knowledge of the industry and their willingness to go above and beyond to help customers find the perfect piece. Overall, customers highly recommend Butter Lane Antiques to anyone looking for high-quality antiques, jewelry, or diamonds.FAQ
Does the company offer financing options for diamond purchases?
Yes, we offer financing options for diamond purchases. We understand that purchasing a diamond can be a significant investment, and we want to make it as accessible as possible for our customers. Please contact us for more information on our financing options.Can you create custom pieces based on my specific preferences and vision?
Yes, we specialize in creating custom pieces of jewelry based on our customers' specific preferences and vision. Our experienced jewelry designers work closely with our customers to bring their ideas to life, resulting in a one-of-a-kind piece of jewelry that they will cherish for a lifetime. Please contact us to schedule a consultation.How do you authenticate the authenticity of your antiques?
We have a team of experts who carefully examine each antique piece to ensure its authenticity. We use various techniques, including examining the craftsmanship, materials used, and historical documentation, to authenticate our antiques. We take great pride in offering only genuine antique pieces to our customers.Do you offer appraisals for antiques?
Yes, we offer appraisals for antiques. Our team of experts can provide a comprehensive appraisal of your antique pieces, including its history, origin, and current market value. We recommend that you have your antiques appraised regularly to ensure that they are adequately insured.Can you provide information on the history of a particular antique?
Yes, we can provide information on the history of a particular antique. Our team of experts has extensive knowledge of antique history and can provide detailed information about the origin, craftsmanship, and historical significance of each piece. We are passionate about sharing our knowledge and helping our customers learn more about their antique pieces.Reviews
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Brian Gill
Had an issue with a ring, and still waiting for a response after accepting the offered refund. Sent multiple emails, all unanswered. It has been 9 months. Caveat emptor - buyer beware.
14-06-2023
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Rachel Rowley-Smith
14-06-2023
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Federico Ferrari
Bought beautifully crafted Victorian ring. The ring was bought on sale, through direct bidding. The first unpleasant surprise was the difference between the price agreed upon in chat and the price quoted at the time of payment. Playing on the difference between US dollar and euro, 24 euros were added (at first it was even 80 euros difference). The ring was then shipped by ultra-fast Ups (with expected next-day delivery). For various reasons, the package was stuck in customs for six days. Second bad surprise, the invoice provided by the seller indicated an amount over 50 euros higher than what I had paid. So I had to pay import taxes (VAT) for a higher amount than I actually paid. No response to my questions for clarification about the invoice with increased amount nor to my request for help in unblocking the shipment. The package arrived at my home after 7 days. The ring is beautiful and, at first glance, responsive to what was stated (I will take to a goldsmith for more timely verification). In conclusion, for all EU buyers, I urge to keep in mind that VAT payment must be added. All in all I think it is not worth buying from this store. Not recommended.
17-05-2023
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Helen Marshall
I would recommend that you do not deal with Alex Alfieri, however if you must, please proceed with caution and ensure that you do not extend him any credit under any circumstances. If you are a prospective landlord, please speak to Gascoigne Halman, Sale before proceeding for a full and detailed reference regarding non-payment of rent, damage to property and numerous lease breaches. A TV that did not belong to him has also been removed from the property and not returned. Photos attached that show you how much Alex cares about other people's property.
17-02-2023
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Laura Landrum
I have purchased two nice quality items from Butter Lane Antiques and received them. They have a buyer with an exceptional eye. They also take very nice photos for social media. I was very impressed with their selection and hoped to become a regular customer. At this point I’m doubtful I will ever try to purchase from them again. Yes, I received the items I purchased and they were as advertised. However both buying experiences were extremely unpleasant. I believe that buying nice jewelry should be an enjoyable experience. I buy from high end antique dealers regularly and the level of service at Butter Lane is not where it needs to be for the quality of merchandise they sell. I had communications with both Monty and Alex and both were unprofessional and terribly flakey. I was left to feel uneasy and unsure I would even receive my purchases at all, this is not a fun way to feel when spending money. During the time period that my messages were going unanswered, for days and weeks, Butter Lane was still posting new items regularly on social media. I love the jewelry, but they need to learn professional and prompt communication skills or hire someone else who can communicate properly with their customers. I have read their past reviews and sadly see the poor communication issue is not new.
17-01-2023
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The Gills
Had some issues with a ring but Monty is working on a resolution. I really appreciate that level of customer service. Beautiful pieces and I love getting the 'new acquisitions' notifications.
17-09-2022
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Angela Buster
Sadly, I have had a poor experience. After I placed my order my shipping information was invalid and no one would respond to my messages for accurate tracking information. I was completely ignored and ended up going to my bank to request a refund as I never received the item I ordered.
17-06-2022
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Tom Casson
Absolutely outstanding service. Their attention to detail and in depth industry knowledge along with a relaxed and supportive approach to sales made the entire process a joy. Would recommend everyday if the week and twice on a Sunday.
17-06-2022
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Tobias Waltham
Wonderful customer service!! Friendly, helpful and with some of the most beautiful jewellery. Can't recommend highly enough. Thanks especially to Monty whom held my hand through the whole thing.
17-06-2021
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Maricris Buzzell
I initially received my necklace without having been fixed like it was discussed with Monty, and with spotty communication. However, Monty was quick to contact me back after seeing my first review. He explained that he had taken leave from work for a bit for personal matters (completely understandable), and that the order had shipped before he could see it. Monty was willing to have the necklace shipped back to the shop for the repairs without any extra charge. He explained that the repairman decided to alter the piece rather than make repairs as it may make the necklace look disagreeable in appearance. I agreed and was happy that he had communicated this to me. The necklace was shipped back as soon as the alteration was done. I'm super happy with the purchase in the end, and the customer service I received to correct the issues from the initial shipment. I would recommend Butter Lane Antiques and Monty!
17-06-2021
