Bucherer - Selfridges
Bucherer Selfridges is a London-based company that specializes in watch repair services and electronics. With a focus on quality and customer satisfaction, Bucherer Selfridges is dedicated to providing top-notch services to its clients. The company is located in the heart of London, but its services are available to customers throughout the United Kingdom. Whether you need a watch repaired or an electronic device serviced, Bucherer Selfridges has the expertise and experience to get the job done right.
Introduction to Bucherer Selfridges
Bucherer Selfridges is a luxury watch and jewelry retailer founded in Switzerland in 1888. The company has a rich history of providing high-quality products and services to its customers, making it one of the most respected names in the industry. What makes Bucherer Selfridges unique is its commitment to excellence and customer satisfaction, which has made it a go-to destination for watch enthusiasts and collectors.Services & products
Bucherer Selfridges offers a wide range of luxury watches and jewelry for both men and women. They also provide expert watch repair services for all types of watches, ensuring that customers can enjoy their timepieces for years to come. In addition to watches and jewelry, the company also offers a selection of electronics, including headphones and speakers.Location
Bucherer Selfridges is located on Oxford Street in the heart of London, England. The area is home to many high-end retailers and luxury brands, making it a popular destination for shoppers looking for the latest in fashion and style. The store is conveniently located near several public transportation options, including the Bond Street tube station, which is just a 5-minute walk away.Benefits
Customers should choose Bucherer Selfridges because of their commitment to quality and customer satisfaction. The company offers a wide selection of luxury watches and jewelry, as well as expert watch repair services, ensuring that customers can find everything they need in one place. Additionally, their knowledgeable staff is always available to provide guidance and assistance, making the shopping experience both enjoyable and stress-free.Good to know
Customers should be aware that Bucherer Selfridges is a luxury retailer, and prices may be higher than other retailers in the industry. However, the company's commitment to quality and customer service makes it worth the investment for those who are looking for the best in luxury watches and jewelry.Reviews
Customers rave about the expert watch repair services offered by Bucherer Selfridges, with many noting the quick turnaround time and high-quality workmanship. Additionally, the knowledgeable staff has received praise for their helpfulness and willingness to go above and beyond to ensure customer satisfaction. Overall, customers highly recommend Bucherer Selfridges for anyone in the market for a luxury watch or jewelry.FAQ
Reviews
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memonion
Awful customer service. I was enquiring about a £4,000 watch and they gave me a ripped piece of paper not big enough to wrap a chewed gum to write my contact details on it. Bucherer, buy your staff some notepads and pens because this is a complete embarrassment.
17-04-2023
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Alvin Chua
If there was a zero star option I would’ve picked it! Bought a Zenith El Primero Defy 21 in mid August 2022. Within a few days the watch was sent back as the chrono buttons were faulty. After numerous emails and a lot of prompting from my end, I finally received notification in mid December that the watch was ready for collection. In spite of my chat with Nan the floor manager when I dropped off the watch in August, the service department were obstructive and unhelpful at best! Matt from service emailed back saying they do not send watches overseas (I’m from South Australia and really did not want to make a 11500km trip just to pick up a watch but had no choice!) notwithstanding the conversation I had with the floor manager! I was on a family holiday in spain and had to make a side trip to London yesterday just to pick up the watch today! If Bucherer at Selfridges continue this horrendous lack of service and blatant breach of the Consumer act 2015, I would suggest strongly that you stop accepting any sales to tourists! A sales transaction esp for a luxury item should go far beyond money exchange! It’s a relationship that’s built with trust and time and guess what, this experience has not strengthened my resolve to NEVER shop at Selfridges again! Edit 13/2/2023 - Bucherer online team response was to email them - I did on same day and YET to hear from anyone there, similar experience to prior to me posting this review! Confirms what I thought - transaction made, they lose interest!
17-02-2023
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Damon Marrison
I really rated my experience here today. Spoke with a man called Youssef who was extremely helpful in helping me get my dream Rolex Datejust, and taking me through a few different models of Rolex too. He’s a credit to your company :).
17-11-2022
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Tracey Xiao
Danilo have a really bad attitude, makes us very uncomfortable.
17-11-2022
