Broadstreet Mall Post Office
Broadstreet Mall Post Office is a passport office located in Reading, England. They are committed to serving the public sector and society by providing efficient and reliable passport services. Their location in the Broadstreet Mall makes it convenient for customers to access their services.
Introduction to Broadstreet Mall Post Office
Broadstreet Mall Post Office is a company that has been serving the Reading community for many years. Their purpose is to provide high-quality postal services to their customers. They are unique in that they offer passport offices in addition to their regular postal services.Services & products
Broadstreet Mall Post Office offers a variety of postal services to their customers. This includes sending letters and packages, as well as providing passport services. Customers can also purchase postage stamps and other mailing supplies.Location
The Broadstreet Mall Post Office is located in Reading, England. The area is a busy shopping district, with many other businesses in the same mall. Customers can expect to find a variety of shops and restaurants in the area. The post office is conveniently located near public transportation options, including the Reading train station, which is only a short walk away.Benefits
Customers should choose Broadstreet Mall Post Office because they offer high-quality postal services, including passport services. They are conveniently located in a busy shopping district, making it easy for customers to stop by while running errands.Good to know
Customers should be aware that the post office can get busy during peak times, so it is best to plan ahead and arrive early to avoid long wait times.Reviews
Customers have praised Broadstreet Mall Post Office for their efficient and friendly service. They appreciate the convenience of having passport services available in addition to regular postal services.Amenities
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wi-fi -
online services
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wheelchair accessibility
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cash payment
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credit card payment
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notary service
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document authentication
FAQ
What documentation do we need to bring in order to get a passport?
You will need to bring your current passport or an original birth certificate, along with a government-issued photo ID such as a driver's license. You will also need to bring two passport photos that meet the requirements set by the government.Are there any additional fees we should be aware of besides the cost of the passport itself?
Yes, there may be additional fees depending on the services you require. For example, if you need expedited processing or a courier service to deliver your passport, there will be additional fees. You can find more information about these fees on our website or by contacting us directly.Can we make an appointment or do we need to come during specific hours?
Yes, you can make an appointment to apply for a passport. You can do this online or by contacting us directly. Alternatively, you can also visit us during our regular business hours to apply for a passport without an appointment.How long does it typically take to receive a new passport?
It typically takes around 3-6 weeks to receive a new passport after submitting your application. However, this time frame can vary depending on various factors such as the time of year and the volume of passport applications being processed.Do you offer expedited services for customers who need their passport in a hurry?
Yes, we offer expedited services for customers who need their passport in a hurry. This service typically takes 1-2 days and involves additional fees. Please note that this service is only available for certain types of passport applications and you will need to provide proof of travel plans or other urgent circumstances.Reviews
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Ro Mi
I feel like being robbed every time I'm going there. Prices are always different and more expensive than listed in RM website. Been asking for price list, but they always laugh and never have it. Leaving me to wonder wtfs going on...
07-05-2023
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Karla Brown
In the 6/7 years I've been using this post office I've NEVER had a problem. The staff are fantastic and SO helpful. I'll be using this branch always. Those that complained clearly had issues themselves
28-04-2023
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V Chatham
WHSMITH post office MUCH better. I AM NOT USING BROAD STREET MALL POST OFFICE AGAIN. I am extremely dissatisfied with my recent experiences at the Broad Street Mall post office. On my last two visits, I encountered a young gentleman who provided subpar service and charged me more than I should have been for postage. During my first visit a few years ago, I was charged for a prepaid Amazon parcel that I wanted to return. Despite having prepaid postage on the package, the employee insisted that I still needed to pay. The issue was resolved by Amazon, but it left a bad taste in my mouth. During my most recent visit on Easter Monday, I requested a domestic small letter to be tracked with 48-hour delivery and signed for. The employee told me that this was not available and only online and through parcel force and has to be a parcel, and offered me only one option for delivery, which cost £6.85. I asked if this was the cheapest option, and he told me that it was the only option for a signed delivery. However, I later discovered on the Post Office website that there were other options available, such as first-class signed delivery for only £2.60 . When I confronted the employee about this after payment, he insisted that special delivery was the cheapest guaranteed option, and even smirked at me in a condescending manner. The other male who insisted i pay for the prepaid during the last visit was also present. They are charging their customers whatever they feel like or perhaps they need further training to familiarise themselves with the products they are selling. Overall, I found the service at this post office to be unhelpful and dismissive. I feel like I was not given all the available options and was charged more than I should have been. As a result, I am extremely dissatisfied and will not be using this post office again. Instead, I will stick to the WHSmith post office where I have received more honest and helpful service in the past. RESPONSE TO OWNER: My point is that the employee did not adequately explain the other options for postage and acted inappropriately by automatically choosing the more expensive next day delivery option without first discussing this with me first when 48hr tracked or signed was not available. I only used your post office because the one located in WHSmith was closed. I would rather wait next time until they open.
28-04-2023
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Patience Obadagbonyi
Thank you so much Alpesh Patel for your help. 5 star ⭐️ for you!
28-04-2023
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L B
VERY rude over the phone. I am in limbo with what has happened to my parcel. I just wanted some information as I have never in 10 years lost an item until I use this post office. Lady Lied about when item has been shipped. Will never be going back there in a million years. Would prefer to walk on broken glass than use this post office again.
28-04-2023
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Manoj Upadhyay
28-03-2023
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Alisha Khan
28-02-2023
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Kudzayi Nyikadzino
The Customer Service is brilliant and the Staff are ever so helpful. Always use this Post Office when need to.
28-02-2023
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Sue Evans
The lady I spoke to was really helpful with my passport application, would highly recommend
28-02-2023
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roger clayson
My wife and I went in the renew our passports. The staff were fantastic. They did the job for us on-line while we waited Will add them to my Xmas Sherry List !!!
28-01-2023
