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Helplines, Medical Billing Services

British Gas Call Centre

British Gas Call Centre is a leading helpline service provider based in Leeds, England. The company offers a range of services including medical billing and support for the public sector and society. With a focus on healthcare and medicine, British Gas Call Centre is committed to providing top-quality assistance to its clients.

Introduction to British Gas Call Centre

British Gas Call Centre has been providing helpline services to customers since 1999. The company's main purpose is to provide customers with support and assistance regarding their gas and electricity services. British Gas Call Centre is unique because it offers a range of services that cater to the needs of both residential and commercial customers. It is a part of Centrica plc, a British multinational utility company that provides a range of services including energy, home services, and solutions.

Services & products

British Gas Call Centre offers a range of services including gas and electricity supply, boiler repair and maintenance, and home insurance. The company also provides medical billing services to healthcare providers. Customers can buy gas and electricity packages, boiler cover, and home insurance policies from the company.

Location

British Gas Call Centre is located in New Bridge House, 2 Leeds City Office Park, Leeds LS11 5BD, United Kingdom. The area is home to a number of businesses, including law firms and financial services companies. Customers can expect to experience a bustling, business-oriented atmosphere in the area. The closest public transportation options to the office are the Leeds Train Station, which is 1.5 miles away, the Leeds Bus Station, which is 1.7 miles away, and the Leeds City Centre Bus Stop, which is 0.4 miles away.

Benefits

Customers should choose British Gas Call Centre for its excellent customer service, affordable prices, and comprehensive range of services. The company has a team of experienced professionals who are dedicated to providing customers with the support and assistance they need. In addition, British Gas Call Centre offers customers a range of flexible payment options, which makes it easier for them to manage their energy bills.

Good to know

Customers should be aware that British Gas Call Centre is a part of Centrica plc, which is one of the largest utility companies in the UK. The company is committed to providing customers with high-quality services and support.

Reviews

Customers have had positive experiences with British Gas Call Centre. They appreciate the company's prompt and efficient service, as well as its knowledgeable and friendly staff. Customers also value the range of services offered by the company, which makes it easy for them to manage their energy bills and home services.

Amenities

  • amenity
    24-7 availability
  • amenity
    phone support
  • amenity
    email support
  • amenity
    live chat support
  • amenity
    trained staff
  • amenity
    reliable service
  • amenity
    confidential service
  • amenity
    compassionate service
  • amenity
    non-judgmental service
  • amenity
    supportive service

FAQ

What type of helpline services do you offer?

We offer helpline services for medical billing and customer support. Our representatives are trained to handle various types of issues related to healthcare and medicine.

Do you guarantee accurate and timely submissions of claims?

Yes, we guarantee accurate and timely submissions of claims for our medical billing services. We have a team of experts who ensure that all claims are submitted correctly and on time.

What is the average wait time for callers to speak with a representative?

Our average wait time for callers to speak with a representative is less than 2 minutes. We have a dedicated team of representatives who are always available to assist customers.

What level of customer support do you provide, and how quickly can issues be resolved?

We provide excellent customer support and strive to resolve issues as quickly as possible. Our representatives are trained and experienced in handling various types of issues and work diligently to provide timely solutions to customers.

Are your helpline representatives trained and experienced in handling various types of issues?

Yes, all of our helpline representatives are trained and experienced in handling various types of issues related to healthcare and medicine. They receive ongoing training to stay up-to-date with the latest industry standards and best practices.

Reviews

  • Bernadette Chelsea.

    WHY I HAVEN'T RECEIVED MY REFUND OF £100. QUICK TO TAKE, UNAVAILABLE, TO RETURN MY MONEY SINCE MARCH, WAITING FOR IT UNACCEPTABLE AND STILL WAITING FOR BRITISH GAS PAYMENT CARD.. NON STOP ASKED FOR IT. NEVER HEARD. UNACCEPTABLE CUSTOMERS SERVICE. PLEASE CONTRACT ME BACK. ASAP

    14-05-2023

  • Sameena Ashraf

    Worst company ever

    07-05-2023

  • Penny

    The Call Centre over seas is appalling. Lack of understanding lack of communication, unable to help with calculate in bills. Absolutely shocking.

    28-04-2023

  • JOHN MER

    Worst service ever I have seen in my life.

    28-03-2023

  • Obi T

    Worst company in the world, topping up is an endless nightmare. Website never works, phone line never works, can't speak to anybody, no pay points to top up. Absolutely useless. Can't wait to leave this appalling conglomerate

    28-03-2023

  • Michael North

    Its amazing the government is providing support for alternative fuel payment, such as oil, via the electricity supplier. British Gas received this payment on the 21st February and keep it! Point 1) They dont inform you they have recieved it. Point 2) To have the payment transferred to your bank account, you need to ring British Gas Customer Services and wait there queues. Point 3) Then it will be another 5-working days to recieve the payment. British Gas are onto a nice little earner, receiving interest for nearly a month.

    28-03-2023

  • Sarah Newton

    Glad I read these comments I was thinking of joining don't think I will now

    28-03-2023

  • Sian Sanderson

    Shocking customer service Me and my partner have recently moved into a new house we have got in touch with British gas to set up pay as you smart meter ect. Me and my partner are new at all this so we are learning along the way. Our smart meter won't connect and seems to be broken we can't see what we are using and don't even know how much we are using ect We have got intouch with British gas 4 times 1st time we was told we would have a call back the next day 2nd time we was told the same 3rd time we was going well and then phone hung up at their said tried to contact them back and they was busy 4th time the rude lad on the phone was no help what so ever not even like we want to be with them we want to change but can't at the moment due to new system our other provider has not got yet

    28-03-2023

  • Jo Foster

    One star is generous. Utterly appalling company. Limited hours to contact them in. The people staffing the chat facility have awful communication skills and low levels of English. They have totally messed up my govt rebates and I’ve had to complain about the complaints process because they’ve failed to do the things agreed as part of my original complaint. Can’t believe anyone actually works for these losers. Apparently they can’t read my smart meter??!! They don’t have an app. They ask me to submit meter readings but the system won’t accept them because the reading isn’t what they expected. Truly and completely shambolic. They don’t deserve a licence to operate.

    28-02-2023

  • andy stephennson

    call center is good and provides a professional service but is let down by there engineers who i wouldn't trust to light a candle

    28-02-2023