Bridges Medical Practice

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Reviews

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  Reece B

  Lovely & friendly welcome by the blonde receptionist this morning. Waited about 4 mins before I was took straight in to see the doctor. Very attentive, professional and bubbly. Wouldn’t go anywhere else.

  17-05-2023
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  Aram 84Sabir

  I feel very honored when I visit you, and you have a very nice smile. In addition, you serve your patients with the utmost sincerity, so I can say that I cannot thank you enough. I am so excited with you.

  17-05-2023
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  John Oliver

  I have been with the Bridges Medical Practice since it opened and i have never had any problems getting an appointment or with any of the staff.

  17-03-2023
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  Tabish Mir

  I just got off an appointment with Dr. Loren Blissett, and hands down she is the kindest doctor I have ever spoken to. Great experience with Miss L Wade who took my blood sample. Friendly and courteous staff.

  17-03-2023
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  Ali Raza

  Doctors are great there esp Dr Evans

  17-11-2022
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  Ella Daniela Mirea

  They are so unwilling to help, they would NOT provide support or information. You’ll be told, and I’ll quote, that “some things you need to learn to live with.” UPDATE! The GP after this review, called me and told me they want me to leave the practice. I said I wish I didn’t and they’ve said I can stay if I didn’t write reviews before talking to them first. TODAY! I rang in regards to my daughter because I took her in with a cough a week ago and they sent us home saying it’s nothing. A week later, cough is worse and high temperature. Rang for help! What did they say? “WE ARE GPs not paediatricians, you should go to A&E”

  17-11-2022
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  James

  Made an appointment to have some moles looked at after my father had been diagnosed with malignant melanoma, the third case in the family. I was told the moles I had highlighted were fine (which is good), but then told that the dermatologist wouldn't be interested in seeing me on the NHS for monitoring (privately they might). The advice I was given was to keep an eye on them and if they get over 7mm large, make another appointment. My father's melanoma was spotted when it was less than 1mm in diameter (he lives in Australia where they actually take this seriously). If I have a similar development to him and wait until it is 7mm in diameter it would then be far too late to treat and I would most likely require palliative care. Patient care is not on the agenda with this surgery; you are pigeonholed into a set category and individual history or circumstance does not get taken into consideration. They stick to their rigid criteria and do not use their judgement that should have been nurtured throughout their training. This may be just how the GP service across the country has become (thank you Cameron and Osbourne), but if anyone is reading this with concerns over skin conditions, don't wait until they're 7mm in diameter before seeking help.

  17-09-2022
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  Mark

  I switched to this surgery at the start of the year - I honestly wish I hadn't. I had a routine appointment with a male GP who spoke to me in the most rude, condescending way (he also sighed when he called me in from the waiting room!) I complained and asked to speak to the practice manager about the GP's lack of concern and conduct; I'm still waiting for them to contact me over 3 and a half months later!!! I rang a few times and was told by the receptionists that the practice manager was on leave, on lunch, had left for the day and so on. Absolutely no accountability and the receptionists just fob you off and have no idea what they're doing. If you're reading this and thinking of joining this surgery then please don't! It'll save your precious time. A real disappointment to the Gateshead area.

  17-09-2022
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  Becky Gray

  Everytime I have rang or asked for help I have received brilliant care. I am so sad to be leaving this GP practice because I am moving out of the area but wanted Dr Evans to know what brilliant care I feel he provided and to say thank you.

  17-06-2022
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  DisobedientSpaceWhale

  I have recently changed to a new practice after being with Bridges (often unhappily) for about 9 years. Waiting times are the main issue. I found that the waiting times for routine appointments rarely seem to dip below 2- 4 weeks, and sometimes rise to 6 weeks or more. You can always 'ring on the day' for appointments but if you want pre-scheduled appointments then the wait times seem high. Some of the GPs there are pleasant and approachable and sympathetic and some are robotic, hard, and sadly clearly stressed. You can of course refuse to see the GPs with the poor bedside manner and go for the nice ones, but that then pushes your waiting time ever higher. I also had a bad experience trying to claim on my holiday insurance when I became ill - the doctor in question at this practice and the admin staff (as did the insurance company to be fair) made things slightly tricky in not providing me with info I needed when I tried to claim. This was the last straw, but the main reason I left were the waiting times. I have also noticed that the surgery seems to be responding to the more recent reviews here and some of their responses are interesting... to say the least. Edit - I see the practice has now replied - wish they were as quick to offer pre-scheduled appointments as they are to reply on here! 😎 Ultimately, for me I don't think they have the balance right between pre-booked and 'ring on the day' (which employers often don't like) so I will try elsewhere in Gateshead. Hopefully this also frees up capacity at Bridges for another patient to use if Bridges are so stretched. Also by 'routine' I mean 'pre-booked' - the problem with ringing on the day is that it means you may have an appointment at very short notice which employers understandably don't really like. Further edit: There is no point doxxing myself or contacting the surgery as I have now left the practice! 😅 I fully sympathise with the pressure GPs are under but I've given Bridges plenty of time and it's now right for me to try another practice in Gateshead.

  17-06-2022