Bridal Emporium

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Reviews

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  Rosy

  I had booked my appointment (for £20) at Leeds Bridal Emporium around 6 months prior, due to the fact their website stated they stocked a wide range of brands I was interested in. This was also my first experience of trying on wedding dresses. When we arrived, we were greeted by a lovely lady, who admitted she was new but she really tried her best. Admittedly the single glass of “fizz” was not topped up once, but I don’t think this was down to the lady who was dealing with us - however, it didn’t add to a great atmosphere like I was expecting. We were surprised by the extremely limited selection of dresses and have since concluded this store is now a clearance sample store, without being advertised as such. I did actually find a dress I liked and considered buying, at which point the owner came in with the “hard sell” unlike the lady who was dealing with us initially, the owner was extremely pushy and we all found the encounter quite patronising, and now after reading the reviews properly I realise I dodged a bullet. Unfortunately I would not recommend this bridal shop to anyone. I have given the two stars as aesthetically the shop is lovely, and the lady who dealt with us initially, Erin, really tried her best to help.

  28-05-2023
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  Heidi Coombes

  100% avoid! Paid £15 for the appointment - the whole shop is in "clearance" so not very many dresses to try, a lot are damaged and theyre selling whatever samples they have and not ordering in new which I didn't see clearly advertised anywhere. If I'd known this I wouldn't have booked an appointment. They had clearly tried to make it a boho/vintage vibe but felt dirty and dusty compared to other places I've since been to. The lady on the day seemed lovely but otherwise waste of money and wouldn't recommend as it is. (Mentioned it becoming a "design your own" bridal shop down the line so basically it's currently a clearance sale before they rebrand). I was a bit sceptical after seeing other reviews but thought I'd see past them but sadly also didn't have a good experience.

  28-04-2023
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  Zoe Pass

  My bridesmaids and I visited this shop on 08/04/23 for a pre-booked appointment with ‘bottomless drinks’. When we were greeted at the door, the lady didn’t seem to register that we had an appointment (despite the fact I’d called 5 mins beforehand to advise we were running 5-10 mins late). We were then taken upstairs where we were left alone for around 15 mins just waiting. A lady then introduced us to another lady who was to be looking after us. I had pre-paid £20 for the bottomless drinks, but this was really disappointing as we had to ask each time for a refill and only ended up having 2 drinks each in the 1.5 hours we were there. The majority of the appointment we were self-guiding each other and trying dresses ourselves, as the lady ‘looking after us’ kept disappearing and then just standing to the side not saying anything. Considering this was supposed to be an exciting occasion, we all felt quite awkward and on edge. Overall, I was sadly quite disappointed with the level of service received and wouldn’t return. However, if you know exactly what you’re after and want an in/out appointment, this shop could be perfect for you.

  28-04-2023
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  Laura Newsham

  Save yourself the heartache and do not go. Their customer service is appalling, they simply do not care. Completely ruined my bridal experience.

  28-04-2023
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  H Dyson

  Ladies, sadly I would avoid this place. I ordered my wedding dress in July 2022 and it arrived in store end of Feb causing a lot of stress - they just say "the designers can take the mic and don't give expected delivery dates" - I find this impossible to believe. I also purchased a simple slip dress (massively overpriced), I changed my mind the next day and they still had the dress in the shop but refused - no refunds (i should have read the T&C's apparently!) Even though i was spending thousands on my main wedding dress, a cape and bespoke alterations, there was no flexibility (they could have sold the dress again straight away). Super upsetting and I would NOT recommend, this should be a nice experience, it was not. Sorry but AVOID!!

  28-03-2023
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  Jade Hutchings

  I needed to give myself time and space following my wedding to write this review - it didn’t feel right not to do so so future brides can make a balanced decision on whether to use bridal emporium. I first went to try on dresses with Bridal Emporium in January 2022 and found ‘the dress’, I did state that my wedding was in mid- Dec 22 and I was assured the dress would only take 6 months to arrive, max 7 so we went ahead and paid a £650 deposit. The appointment was my only positive experience and I have to say Jess who looked after us was great and it was exactly what I was expecting from a bridal appointment. I heard nothing (which I didn’t expect to), so called at the end of July for an update on my dress and I was told it still wasn’t in store but would be soon. Still nothing for several weeks so I contacted at the end of August and got the same response. It got to September and I was getting nervous that my dress still hadn’t arrived and was told it would be in store soon. Someone from the store rung me at the beginning of October to arrange a fitting appointment as my dress was ready albeit not yet in store, so appointment booked for the 20th of October. I called on the Tuesday to double check my dress had arrived and I soon got a phone call back saying she had made a ‘boo boo’ and forgot to book the courier to collect my dress from Belgium - what would have happened if I didn’t call to check? I would have probably turned up to find my dress wasn’t there having done a 30 mile trip to the store. At this point I just wanted my money back as I was incredibly stressed and it was 9 weeks before my wedding (you start alterations at 10 weeks before) and my dress was still in another country despite being told my dress would be here no later than August. The owner Claire was not responsive in emails back and forth and used the 7 days response time required by law to the last minute along with excuses of sickness and short staffing (at this point I wanted everything in writing), and despite agreeing to pay me my deposit back and claimed to have sent it back (my bank details were correct and the money never arrived) I had to threaten legal action to get the £650 back so I could go get one off the shelf 8 weeks before my wedding as my original was not even in the country. Once I threatened legal action the money was then swiftly sent and I never heard anything again. Claire’s apologies in the emails leading up to my refund were not sincere and just added insult to injury. I wanted my dad to deal with Claire as it was causing unnecessary stress and anxiety before my wedding but she refused despite my parents paying the original deposit - there was little empathy of my situation. I get the feeling my dress was never ordered back in January and it was put through as a rush order, but I will never know and it’s not something to dwell on now. I ended up getting a dress off the shelf from Elite Bridal which was an amazing experience and dress and really shon a light on how poor my dealings with Bridal Emporium were. I understand life happens however when you run a business this shouldn’t get in the way or you should at least have contingencies in place - especially as you are dealing with the biggest day in people’s lives. I would give 1 star if I didn’t have a great initial appointment but would encourage people to consider reading my review and the others when wanting a dress from this bridal store. I wanted to provide this review on google and on Facebook however conveniently the Facebook reviews were turned off back in October when this back and forth was happening - that perhaps speaks for itself.

  28-01-2023
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  Laura Hitchen

  I had an appointment booked here on 10th December 2022, id had a previous bridal appointment and came here afterwards. I left about 10 minutes after arriving. As soon as I walked through the door I was bombarded with questions. When I gave an answer she didn’t like I got “god my 4 year old gives me easier answers, I’ll ask again”. I was made to feel uncomfortable and stupid and like I had no idea what I was looking for when I knew exactly what I wanted. I was told to pick dresses I hadn’t even thought of trying on and told to try stuff I wouldn’t normally go for. Which I can understand the logic but as a bigger curvy girl I’m not going to pick things that are not made for my body shape. I was left to look around and choose dresses but after my initial interrogation I just wanted to leave. None of the dresses were jumping out at me. I was then asked again if I’ve seen anything. I said no. I was told to pick dresses that other people will say “you look amazing” when I’m supposed to feel comfortable in what I’m wearing and not just what other people think. The girl then said “can I send you to one of my friends at pudsey?” She wrote down details and handed them over but I won’t be going. I felt really upset after my visit here and would not recommend based on my first impression.

  28-12-2022
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  Cloe

  I first went to Bridal Emporium to try on some dresses, it was a lovely experience, me and all my friends had a great time and the staff was absolutely wonderful. In the end I decided none of the dresses were quite right for my style so I bought a dress online. It was a little too long so I decided to come here again to have it hemmed as I had had such a lovely experience before. The seamstress did a perfect job and she was so lovely at each of my appointments that I really looked forward to them. I absolutely recommend this shop both to buy your dress from and to have it altered!

  28-11-2022
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  Elaine Shaw

  Please don't be put off by some of these reviews. My daughter purchased her wedding dress from Bridal Emporium for her wedding (July 2022) and the service she received was excellent. The staff were all very helpful and friendly, very experienced and were able to give some great advice and recommendations. We never felt pressured and she loved the selection of dresses they have to offer and she found her dream dress. There was a fault on her dress, which was disappointing but we certainly didn't let it affect her day which it didn't. Like with anything, things can go wrong, just because it's a wedding day doesn't mean faults aren't going to happen. I will say that when I made the shop aware they were so understanding and the owner was amazing. They have now made some changes to the fastenings to this style of dress and I wouldn't hesitate to recommend them to anyone. Thank you again Bridal Emporium.

  28-10-2022
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  Emma & Nicole Totty

  Gorgeous girls! Nic and I both found our dresses with you and we couldn’t have been happier. We didn’t show each other and we now know why you were all so excited! We managed to pick the same designer and same fabric but 2 completely different designs, they looked so good together! I came in knowing I wanted sleeves, but the lovely Matilda found me my dress (totally different to what I was looking for of course), I fell in love instantly with lots of tears. However I still wanted my sleeves which was no trouble for the girls and they made me the most incredible sleeves that matched the dress and talked me through the whole process. Nicki also needed some alterations and they were perfect, Claire, girls, we just couldn’t be more grateful. Thank you so much! Xxxx

  28-09-2022