Branston Surgery
Branston Surgery is a family practice physician located in Lincoln, England. They provide healthcare and medicine services to their patients.
Introduction to Branston Surgery
Branston Surgery is a family practice physician located in Lincoln, England. The company has been serving the community for over 50 years and has established a reputation for providing quality healthcare services to patients of all ages. What makes this company unique is their commitment to personalized care for each patient, ensuring that they receive individualized attention and treatment.Services & Products
Branston Surgery offers a range of healthcare services, including general medical consultations, health screenings, vaccinations, and chronic disease management. Patients can also access specialized services such as women's health, family planning, and mental health support. The company has a team of highly trained physicians and healthcare professionals who work together to provide comprehensive care to patients.Location
Located on Station Rd in Branston, Lincoln, the area surrounding Branston Surgery is predominantly residential with a few local businesses. Patients can expect a quiet and peaceful environment when visiting the clinic. There are several public transportation options available near the clinic, including the Branston Community Academy bus stop, which is only a 2-minute walk away. The closest train station is Lincoln Central, which is approximately 5 miles from the clinic.Benefits
Customers should choose Branston Surgery because of their commitment to providing high-quality, personalized healthcare services. The company has a team of experienced physicians and healthcare professionals who are dedicated to ensuring that patients receive the best possible care. Patients can also benefit from the convenience of having a range of healthcare services available under one roof.Good to Know
Patients should be aware that Branston Surgery operates on an appointment-only basis. It is also recommended that patients arrive at least 10 minutes before their scheduled appointment time to allow for check-in and paperwork.Reviews
Customers have praised Branston Surgery for their friendly and professional staff, as well as their commitment to patient care. Many patients have noted that they feel comfortable and well taken care of during their visits to the clinic.Amenities
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waiting room -
wheelchair accessible
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insurance accepted
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pediatric care
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same day appointments
FAQ
What specific services does your Family Practice offer?
We offer a range of primary care services, including routine check-ups, vaccinations, chronic disease management, health screenings, and minor procedures.What is the experience and qualification of the physicians?
Our physicians are highly qualified and experienced in Family Medicine. They are all fully licensed, board-certified, and committed to providing the best possible care to our patients.What insurances do you accept?
We accept a wide range of insurance plans, including most major private health insurance plans and Medicare. Please contact us to verify whether we accept your specific insurance plan.What is the process for scheduling an appointment?
To schedule an appointment, you can call our office during regular business hours or use our online appointment request form. Our staff will work with you to find a convenient time for your visit.What is the protocol for after-hours emergencies?
If you have a medical emergency after-hours, please call 999 or go to the nearest emergency room. If you need to speak with a physician outside of our regular business hours, our answering service is available to take your call and forward it to the on-call physician.Reviews
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Casey Snell
17-05-2023
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Courteney
Just this month alone I have rung 600 times (no exaggeration either) and when you finally get through theres either no doctors available or you can only get a telephone review.
17-03-2023
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Steve Roberts
This practice has got worse as the years go by . Trouble getting appointments due to fact that they do telephone appointments first and 75 percent of the time they still want to see people face to face which means they are only doing half the appointments they should be doing . Needs a new management system and more medical staff
17-02-2023
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Sue Yorkshire
I would like to thank all the receptionists for their help and support when ringing re my parents Betty and Gordon Davis, they were always kind and helpful. Sorry to only get round to thanking you now, kind regards,Sue
17-01-2023
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Basil Rathbone
17-11-2022
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Nite Flux
Rude and unhelpful staff. Terrible system to try and get an appointment, and of course you can only ever get a phone call because the GPs trying their very best to not see people face to face long after the height of the pandemic has passed. I hope someone is reading these dismal reviews and looking to change reception staff and processes for appointments - edit-I will add another star as things are starting to improve
17-06-2022
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Foxy McFlooff
I have had a disgusting service from the receptionists at Branston Surgery, my 9mnth old daughter had an accident and bruised under her eye, I rang the surgery for an emergency appointment as I didn't feel it was necessary to go to A and E, they point blank refused, I asked them to speak to a doctor, and they refused again, I explained it was for a baby and they said to take her to A and E, I explained its not bad enough for A and E and due to covid A and E are under a lot of pressure, they then said they were transfering me to a doctor, to which they put me on to another receptionist called Irene Jay who was extremely rude and hung up on me twice, I was a desperate mother and needed help with my GP, after she hung up on me again I called 111 who advised me to call my GP so I explained what happened and luckily I got an appointment at the hospital, disgusting behaviour they refused to put me through to the manager and didn't advise how to raise a complaint
17-06-2022
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Jessica Beasley
I called Branston surgery at 7 weeks pregnant after 5 previous miscarriages to express that I had experienced intense pain in my right side. I had already had blood tests at the surgery and many times explained my anxiety regarding this pregnancy. I paid for an early scan for reassurance at 6 weeks. The reception staff told me they’d moved an appointment to enable me to speak to Dr Mahalingham and I should feel very lucky. On the call back I explained the pain was very intense in my side and I was really worried. Dr Mahalingham told me as long as there was no bleeding she wouldn’t be able to do anything. I then paid for another private scan as I knew something was wrong and they found there was no longer a heart beat. I was obviously devastated and the sonographer was disgusted that my GP hadnt referred me for a scan when I called. I was then referred to the hospital for another scan to confirm this. They were also shocked, with my history that I hadn’t been referred after the pain. I told Dr Mahalingham and she noted it on my record as a ‘missed abortion’. I messaged the surgery once I had seen this and complained. She called me 2 days later, argued with me on the phone (while I’m grieving) then hung up the phone. I called the practice manager in tears, no apology. Just asked for me to email the complaint to him. There’s no care at this surgery. I just feel for anyone else who has to deal with them.
17-06-2022
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Lesley Wyard
You lose the will to live trying to book appointments...you phone at 8 in the morning and its constantly engaged.by the time you get through told all appointments gone and to phone at 8 again the next morning.several times i have made more than 100 calls to and engaged tone .one morning i caught an early bus so i could go into surgery only to be told "you have to phone" and appointments not taken at reception anymore due to people queing outside !!!people queued because you cant get through on the phone !!!receptionists think they are doctors at times !!!
17-06-2022
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Clare Hughes
Such caring staff who go out of their way to help you. You're all angels 😇 !!!
17-06-2022
