Boots Opticians Farnham

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Reviews

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  Jane Jackson

  I have tried to make an appointment twice today and the phone isn’t answered, despite holding on for over 3 minutes each time.

  14-05-2023
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  Ian Fox

  I visited the store 4 May for a pre booked appointment only to be told by a young lady at the desk that there had been an emergency and they were running about 30 minutes late. She was very calm and polite unlike grumpy old me and I waited and reviewed some frames. Within about 15 to 20 minutes a gentleman carried out the initial 10 minute tests. Again very calm friendly professional and polite. Sat down again and within 5 minutes I was greeted by the Optician. Smiling, polite, friendly, professional and very thorough who took the time to discuss all my issues and so I left abeit late with a new prescription. 10/10 to the team, well done to all the staff under difficult circumstances very satisfied customer and I never rec. eived a parking ticket.

  07-05-2023
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  Philippa Shaw

  This is my regular optician as I wear contact lenses and I have had good service for many years. Today I visited because of a potential problem with my eye. I was seen quickly and the examination was extremely thorough with many technical tests. The optician explained what he was doing each time and gave me information in a clear manner. His advice was reassuring and he answered any questions I had. I could not have received better service. Thank you.

  28-01-2023
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  Christina Easton

  Have now failed to action the updating of my contact lenses twice now, so that I've been overpaying now for 4 months. Were very apologetic when I raised this the first time, but then have failed to take any action again. The clinical service is fine though and the team have always been polite and friendly when I've come in to get my glasses fixed or updated.

  28-05-2019
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  Katie McFarlane

  We took our two boys to Boots today in Farnham for their eye test they are both autistic so its a big thing for them to go, and we had a bad experience somewhere else which doesn't help. The staff we really good the shop wasn't to busy, very calm place which we need for the boys. The eye test was really in depth and the optician took his time to explain every stage to the boys which really helped everyone. One of the boys needed glasses and the staff took their time with him and didn't try to sell us designer ones, they showed us the NHS glasses which we came back with. We will be using Boots from now on for all of the family.

  28-05-2019
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  Mark Constable

  Open store and good quality house of frames

  28-05-2017
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  Jot Hughes

  I found Boots in Farnham very nice & very helpful. The eye test is thorough, which is more important than perceived customer service. I paid more than I expected, because I got two pairs with thin lenses, one transition lenses. When I have gone back with repairs (tightening hinges etc) they do them on the spot for no charge. Good with my children too. I don't post reviews generally but I thought I'd add balance to the first two rants.

  28-05-2015
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  ron lancaster

  UNPROFESSIONAL, VERY RUDE STAFF, POOR SERVICE, DIRTY SHOP, NO APOLOGIES MADE FOR WASTING OUR TIME, WAITING AREA VERY POOR, NO READING MATTER APART FROM ONE OLD TACKY MAGAZINE, BAD MANAGEMENT, NO DECENT CUSTOMER CARE OR SERVICING, STAFF DO NOT KNOW WHAT THEY ARE DOING - in essence the experience with Boots Optician Farnham was just absolutely dreadful. Never never again. 1) - they rang to say our contact lenses were ready to be collected. We made a special journey to their shop and when we arrived they couldn't find our prescription. So after 20 minutes we had to leave as the staff didn't have a clue as to where our prescription was. No apologies. 2) - they rang again to say that they had found the prescription could we pop in again to collect. We did and staff still not apologetic - could not say why - or how - or who was responsible for loosing the lenses. 3) - Bought two pairs of glasses from them (well, hard sale from their sales team) - BOTH EXPENSIVE designer glasses. One became unwearable because too heavy. When we returned to complain about this as I felt that the advice that I was given had not taken this into account, they just didn't want to know. We felt that they showed no interest. 4) - last phone call was to pick up our contact lenses prescription - however when we arrived we were told that they would not give them as we needed to have an eye test. Another wasted journey, and probably one of the rudest person we have ever met - treating us as if we were total idiots. It was so bad that we had to close our account in order never to have to deal with them again. What a sad state of affair for a company that had such a good reputation. However we now understand that Boots Optician in Farnham are a franchise. We went to Vision Express (almost across the road) and what a difference in the service. Charming manager, great choice of designer glasses, lovely shop, and they could not have been more helpful.

  28-05-2013