Bike Active
Bike Active is a company based in Ware, England that specializes in bicycle repair and sales. They also offer a variety of fitness equipment and sports accessories at wholesale prices. With a focus on sports and hobbies, Bike Active is a go-to destination for those looking to enhance their cycling experience. Their knowledgeable staff and high-quality products make them a top choice for both casual and serious cyclists.
Introduction to Bike Active
Bike Active is a unique company in the bicycle industry, providing high-quality services and products to their customers. The company was founded with a passion for cycling and a desire to provide exceptional customer service. Bike Active prides itself on its knowledgeable staff who are always willing to help customers find the perfect bike for their needs.Services & products
Bike Active offers a wide range of services including bicycle repair, servicing, and customization. They also sell a variety of bicycles, from road bikes to mountain bikes, as well as fitness equipment and sports accessories. Customers can find everything they need for their cycling needs at Bike Active.Location
Bike Active is located in the charming town of Stanstead Abbotts, in the heart of Ware, England. The area is known for its picturesque countryside and quaint village shops. Customers can expect to find a variety of shops and restaurants in the area, as well as easy access to public transportation. The three closest public transportation options are the Stanstead Abbotts train station (0.5 miles), the Ware train station (2 miles), and the Hertford East train station (3.5 miles).Benefits
Customers should choose Bike Active for their cycling needs because of the company's commitment to exceptional customer service. The knowledgeable staff are always willing to help customers find the perfect bike for their needs, and the company offers a wide range of services to keep bikes in top condition. Bike Active also offers competitive pricing, making them a great value for customers.Good to know
Customers should be aware that Bike Active is closed on Sundays and Mondays. They should also note that the company does not offer rental bikes at this time.Reviews
Customers rave about the exceptional customer service at Bike Active. They appreciate the knowledgeable staff and the wide range of products and services offered by the company. Customers also praise the competitive pricing and high-quality products. Overall, Bike Active is highly recommended by its satisfied customers.Amenities
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bicycle stand -
air pump
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spare parts
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workbench
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specialty tools
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lubricant
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tire levers
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bike lock
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helmet
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bike rack
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repair service
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tune-up
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water bottle
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lights
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tire pump
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saddle bag
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multi-tool
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tire lever
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spare tube
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warranty
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online shopping
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returns policy
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in-store shopping
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variety of products
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quality assurance
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expert advice
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after-sales support
FAQ
What types of sports accessories do you wholesale?
We wholesale a variety of sports accessories, including items for cycling, running, swimming, and more.How long does it usually take to complete a repair?
The time it takes to complete a repair depends on the extent of the damage and the availability of any necessary parts. We strive to complete repairs as quickly as possible while still ensuring quality work.What types of bicycles do you carry?
We carry a range of bicycles, including road bikes, mountain bikes, hybrid bikes, and children's bikes. Our selection includes options for all levels of riders.Can I test ride a bicycle before purchasing?
Yes, we encourage customers to test ride bicycles before making a purchase. We want to ensure that you find the perfect bike for your needs and preferences.Do you offer any warranties or guarantees on your products?
Yes, we offer warranties and guarantees on many of our products. The specific terms and length of coverage vary depending on the item. Please inquire at our store for more information.Reviews
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Sarah W
The shop is no longer on site. Spent ages looking for the unit as the address does not match up. Finally found it and the unit next door said he hasn’t seen anyone in a couple of months.
28-04-2023
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Roboto
Out of business. I cycled all the way from Harlow but then found out by people in the area that the shop closed permanently 6 weeks ago.
28-04-2023
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Alexander Carmichael (ajdc)
I am owed over £1600 by bikeactive. I purchased a nukeproof frame in December 2021, prepared to wait for delivery, I decided to cancel order in February 2022 as I had no response when asking for delivery times. I Did manage to speak on the phone a few times regarding a refund and was told that they'd issue it straight away on three separate occasions. but nothing happened. Now I am unable to contact bikeactive by any means. they do not answer the phone, reply to email or messages through instagram. After reading several other reviews I can see plenty of examples of bike actives poor or non existing customer service. This is my final attempt at contacting bikeactive before raising the issue with trading standards.
28-11-2022
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Joanne Bilton
28-11-2022
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Nick Murton-Jones
I would strongly advise anyone thinking of using Bike Active to think again. I ordered an Ibis Ripmo and paid for it in full because I was told it was in stock. Over 6 weeks later I still did not have the bike (after endless obscure explanations from Rob why it had not been sent to me) so I decided to call the Ibis UK distributor (2 Pure) to find out what was going on. The distributor confirmed that they had never sent a bike to Bike Active. So, Rob had taken my money without ever having a bike. Rob refunded some of my money but I had to chase to recover the rest, without success. My credit card company have now recovered the remaining amount from Bike Active
28-10-2022
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Eddie Leete
Closes at 5 30, drove all the way here and big padlock on door and no answer on the phone
28-07-2022
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Sam Butler
Rob is excellent, was really knowledgeable and helpful regarding a part exchange. Made sure everything got to me in time and just gave a brilliant service. His stock in the shop is outstanding considering the size as well !
28-05-2022
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Tim Evans
Ordered a bike in April 2021, not clear from the website that it wasn't in stock, however after speaking to Bike Active I decided to pay £300 deposit and wait for the bike to arrive. Because of COVID stocks were low so I waited until November 2021 at which point I decided to cancel and buy another bike from elsewhere. I was told no problem to cancel and that the payment had been sent. I chased three times but never received the money. In the end I claimed a refund from my credit card provider.
28-05-2022
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The MTB Chiro
A deserved 5 star review. I order a hard to get Ragley Bigwig Race on New year's Eve (they even had 10% off offer too) which was great. It came a week later, after chatting with (I think) the owner to confirm the order. It even arrived on a Saturday which surprised me. The bike is amazing, and you can tell they have checked every bolt (they are all greased and tight). Excellent service and I will recommend to my friends.
28-05-2022
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Tom Riley
Rob was very accommodating with my bike purchase - there was a stock issue with the wheels specified on the bike I purchased (Evil Insurgent) and Rob worked with Cal @ Evil Bikes to get the issue resolved. Build was turned around in a day once the bike had a arrived and then collected the day after. Superb service! Highly recommend this shop!
28-05-2022
