Best Western The Rose and Crown Hotel

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Reviews

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  Karen Redmond

  We had a lovely room. The staff were friendly and helpful. Was a pleasure staying here Rooms : 5/5 | Service : 5/5 | Location : 5/5 Hotel highlights Great value … More

  01-01-1970
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  James Lowery

  Quirky rooms, and a nice underground bar. Rooms : 4/5 | Service : 4/5 | Location : 5/5 Hotel highlights Quiet … More

  01-01-1970
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  Emma Mcphail

  Gorgeous hotel, staff are friendly and comfortable rooms Rooms : 5/5 | Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  G Kok

  Room was not great, tiles had stains, shower had an annoying shower head and temperature handles were wrongly configured for hot and cold. Continental breakfast was not refreshed and there were not many options. Rooms : 2/5 | Service : 4/5 | Location : 3/5 … More

  01-01-1970
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  Georgina Kokkinos

  Rooms not in great condition, hot water in the shower didn't work properly in the morning Rooms : 2/5 | Service : 5/5 | Location : 4/5 … More

  01-01-1970
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  Kay Rogers

  This hotel was the venue for our wedding. I can honestly say from the first viewing to checking out yesterday morning, Sue (the wedding & events manager), could not have done more for us to make our perfect wedding day. She is definitely amazing at her job. Warm and friendly and definitely puts your nerves and worries at ease. The set up of the ceremony room and the room for the meal and reception was absolutely stunning. The service from all the staff during the wedding was great (especially the guy behind the bar). The wedding breakfast was amazing for both the kids meals to the adult meals everyone commented on how nice the food was. Even down to the dj they use, he was a lovely guy who knew exactly when to play which songs to get everyone up and enjoying the night. Sue and Sian really made everything special and a day we dreamed of and we can't thank them enough. The bedrooms were comfortable, (but a bit too hot). But that could have been the nerves :-) I would definitely recommend room 204 if you do book your wedding, it's a lovely spacious room which is needed whilst your hairdresser and photographer and bridesmaid are all required in one room. We would definitely recommend this venue for your special day.

  01-01-1970
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  Conor Charnley

  01-01-1970
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  jenny watkins

  01-01-1970
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  Tarnya Johnstone

  We had a superior room the bathroom was in poor state of repair, the tiles were cracked, sharp and filled with sealent where the grouting was missing and the sealing had failed and was pealing away. The extractor fan in bathroom was awfully noisy and when you used the shower I thought the pipes were going to come through the ceiling! The room was hot and stuffy and the window was ceailed shut so couldn't open it. The worst park of our stay was the staff, we paid for breakfast, the staff were rude. I was eating my breakfast and a staff member started clearing my table whilst I was eating, and started to take my drink which was full and I was drinking it still, she took my cultlary and even went to take my plate which I was still eating from! I wasn't impressed at all with the the hotel.

  01-01-1970
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  kevin allen

  This was a booking that had been changed a few times due to a function on that they believed would be too noisy for us and a family funeral that prevented us from attending, the hotel staff assisted us in the confirmation of our booking throughout. So on arrival Saturday 29th April we booked in and were greated with a confused look on the receptionist, she then went ro get the manager. We had booked a luxury 4 poster room for a getaway for the evening, having 4 children between us we needed a night away. The manager informed us that they had our booking in as January 2024 and they had no 4 poster rooms available, we were asked to go grab a complimentary drink in the bar, while they attempted to sort a room out for us. Half way through our drink we were informed that they had secured us a room and that when we were ready to go to reception and get our room key, once we collected the key we went up to our room not knowing what type of room they had found for us, it was a great suprise that they had managed to allocate us a 4 poster room. The room itself was extremely spacious well lit and kept with the tradition of the building, complimentary tea and coffee along with shampoo and conditioner aswell as soap and shower wash. They also had an iron, ironing board, hair dryer, fan and additional blanket if it was to become too cold. So we had a great afternoon out in Colchester Town and then returned to our hotel, the downside is the hotel does not serve evening meals, but are happy for takeaway food to be brought onto site. On Sunday 30th April we went down for breakfast, to be greated with an exceptionally busy breakfast period, ourselves and 8 others were sat in a waiting area as no seats were available, we waited for around 20 mins before the 8 of us decided that we would just eat at the waiting area, on going to the breakfast area the apple and orange juices had both run out, one of the waiting staff were Trying there best to manage the chaos of the morning. They were taking orders and the couple next to us managed to order and rather than take our order also we had to wait for the waitress to take that order into the kitchen before she arrived back to us some 5 minutes later. We had now been waiting in the breakfast waiting area for just short of 1 hr, the couple next to us had now received breakfast without and cutlery or condiments, the husband went to the kitchen door and waited for a member of staff to come out to ask for cutlery, eventually after 5 mins a member of staff came out and said she would send someone over shortly with the cutlery, the food now getting cold the waitress came over with cutlery for the couple and for us. As she put down the couples cutlery she sent the pot of beans Flying over the floor, splashing us the ladies clothes, the waitress was very apologetic and asked the couple if they would like another bowl of beans of which they declined, she left and eventually came back and cleaned the beans up. On receiving our breakfast I was shocked as to the amount of grease on my plate, cutting into the sausage the fat squirted out splashing over my clothes, as i continued to cut into it i was shocked at the amount of grease that poured out from it, the photo shows just how much grease was inside it. We could not eat the breakfast as it was a heart attack waiting to happen, we went to our room, packed and made our way to reception to get a refund on our breakfast, the breakfast plates still at the table we were sat on. Reception granted the refund and we left. All in all, I cannot praise the reception staff and the manager, they were spot on and delt with all issues with utter professionalism, the kitchen department and waiting staff is another issue, to wait as long as we did 1hr before getting food and for it to be sent ro customers in a plate of grease was disgusting. Chefs and waiting staff apart from a slim young waitress all require retraining in my opinion. It was a busy time but this is no excuse for bad cooking, bad waitress staff and long waiting times Rooms: Rooms were very quaint, keeping with the tradition of the building itself.

  01-01-1970