Berry Telecom Ltd
Berry Telecom Ltd is a telecommunications company based in Salisbury, England. They specialize in providing telecommunications services and solutions as contractors.
Introduction to Berry Telecom Ltd
Berry Telecom Ltd is a telecommunications contractor based in Salisbury, England. Founded in 2011, the company has a mission to provide high-quality telecommunications services to businesses of all sizes. What makes Berry Telecom unique is their commitment to customer satisfaction and their ability to tailor their services to meet the specific needs of each client.Services & Products
Berry Telecom offers a wide range of telecommunications services, including business phone systems, mobile phones, broadband, and VoIP services. They also offer installation, maintenance, and support services to ensure that their clients' systems are always running smoothly. Customers can choose from a variety of packages and plans to find the best fit for their business needs.Location
Berry Telecom is located in the Woodford Center of Old Sarum Park in Salisbury. The area is home to various businesses, including retail stores, restaurants, and commercial offices. Customers can expect to experience a lively and bustling atmosphere in the area. There are several public transportation options nearby, including the Salisbury train station, which is 3.5 miles away, the Salisbury bus station, which is 3 miles away, and the Park and Ride bus service, which is only 1 mile away.Benefits
Berry Telecom stands out from other telecommunications contractors in the industry because of their personalized approach to service. They take the time to understand the unique needs of each client and tailor their services to meet those needs. Additionally, their commitment to customer satisfaction means that clients can expect prompt and efficient service whenever they need it.Good to Know
Customers should be aware that Berry Telecom primarily serves businesses and does not offer residential services. However, they do offer services to businesses of all sizes and types, from small startups to large corporations.Reviews
Customers have praised Berry Telecom for their exceptional customer service and their ability to provide customized solutions for their business needs. They have also been commended for their prompt and efficient installation and maintenance services. Overall, customers have been highly satisfied with the quality of service provided by Berry Telecom.Amenities
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wi-fi -
phone line
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fiber optic cable
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network router
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modem
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booster
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cabling
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installation
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repair
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maintenance
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troubleshooting
FAQ
What types of telecommunications services do you specialize in?
We specialize in a range of telecommunications services including installation and maintenance of phone systems, internet and data networks, VoIP systems, and cloud-based communications solutions.Can you provide references from past clients in the telecommunications industry?
Yes, we can provide references from our past clients in the telecommunications industry upon request. We take pride in our work and the satisfaction of our clients is our top priority.What is your approach to project management for telecommunications projects?
Our approach to project management for telecommunications projects involves detailed planning, open communication with clients, and regular progress updates. We work closely with clients to ensure their specific needs and requirements are met throughout the project lifecycle.How do you ensure quality control and safety during telecommunications installation and maintenance?
We ensure quality control and safety during telecommunications installation and maintenance by adhering to industry standards and regulations, providing ongoing training for our technicians, and conducting regular safety audits. Our goal is to provide high-quality services while maintaining a safe working environment for our employees and clients.What is your availability for emergency repairs or maintenance outside of regular business hours?
We understand that emergencies can occur at any time, which is why we offer 24/7 availability for emergency repairs and maintenance outside of regular business hours. Our team is always ready to respond to urgent requests and provide prompt solutions to minimize downtime and disruptions for our clients.Reviews
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Catherine Stratten
Awful customer service with technical help non existent!! Called for urgent help a number of times over the last three days and no one calling me back despite promises! Took me to lose my temper to get help! Not good enough!
28-11-2022
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Stevens Property Sales & Lettings
it looks like our experience with Berry is not an isolated one! Been with then 2yrs and one of the worst business decisions that we have ever taken. Continual phone issues, not being able to dial out or answer calls. I hate to think how many calls/business we have missed during this time.
28-10-2022
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Matt King
My advice would be to proceed with caution. Our experience with Berry Telecom was one that involved a misleading and disingenuous approach to sales that resulted in a soured relationship. Below are the details of the discrepancies raised: Lack of clarity – when signing a 5 year lease deal on a phone system, it was not made clear at all that the agreement with Berry was a 7 year deal. At the point of signing, I understood I was signing for 5 years. Why would anyone sign a 5 year deal on a phone system and a 7 YEAR deal with Berry? (I understand the sales person in question left the company soon after.) Lack of transparency – On reviewing the documents, I would draw your attention in particular to the part on the 'Maintenance Agreement' that says: <<Number of years included in system package – 1>> ... And then underneath, in a font that is deliberately smaller in font size, so as to suggest it is of less importance, it states: This is a seven year term… I would argue that the customer agreement is unclear with a very small type script and the use of a numerical reference only. Should be clearer. Read the small print and approach carefully. I would not engage Berry ever again.
28-09-2022
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Chris Gurney
Another dissapoiting service call, no care given by technical support.
28-07-2022
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graham colliss
Been a customer for a year and we have had nothing but issues, unstable internet, a substandard voip line with a mobile app that doesn't work, a computer dialler we were promised that we can never have as they don't support iOS, call logs not showing up calls, the list goes on. They've frequently confused us with another client with a similar name, they have caused us no end of issues and are currently refusing to release us from a 5 year contract despite all the issues, will be taking this to Ofcom shortly, but in the interim await to see if they at least release us from a very poor broadband contract.
28-05-2022
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Peter Coldicott
Hung up on me after a cold call and refused to remove our details off the system.
28-05-2022
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Paul Stevenson
Had an awful sales call from this company posing as "market research" Dreadful practice.
28-05-2022
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Anna Watrobska
This company is a total scam. We are with them for almost a year. There was not a single day when we did not have interruptions and now we do not have any service since last Friday. They add charges to the bill and are unable to explain what they are for and when we requested any additional services - they add roughly 150-250 each month to our bill. Avoid at all cost.
28-05-2022
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richard veal
Stream of spam emails.
28-05-2022
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David Farrow
A truly awful company. Not delivered on their promises and they couldn't give a s#!t about me as a client. Their sales-people will tell you whatever they need to in order to get you to sign up... Fixed price terms offered and they've tried to put the price up twice. Free support for two years - they tried to charge us after year one. They tell you that their products and services are superior to everyone else... They are not. They are the same as all of the rest only way more expensive. They get one star as they have backed down on a few things as was originally agreed but only as they've been caught out. If one company doesn't sign up with them as a result of reading this then at least one thing good has come out of me doing so. AVOID AVOID AVOID!!!
28-05-2022
