Basil's Bouncy Castle and Mascot Hire
Basil's Bouncy Castle and Mascot Hire is a UK-based company that specializes in providing Bounce House Rentals and Costume Rental Services. The company caters to Elementary Schools, as well as Culture, Entertainment & Events. Basil's Bouncy Castle and Mascot Hire also offers Bouncy Castle Hires and Clothing & Fashion services. The company is committed to providing high-quality services to its clients and contributing to the Jobs & Education sector.
Introduction to Basil's Bouncy Castle and Mascot Hire
Basil's Bouncy Castle and Mascot Hire is a family-owned business based in Chigwell, England. The company was originally founded with the purpose of providing fun and entertaining party rentals to the local community. What started as a small operation has grown into a successful business with a loyal customer base. What makes this company unique is their commitment to providing high-quality products and exceptional customer service.Services & products
Basil's Bouncy Castle and Mascot Hire offers a variety of services to meet their customers' needs. They specialize in bounce house rentals and costume rental services, catering to events such as birthday parties, school events, and more. The company also offers bouncy castle hires, providing an extra element of fun and excitement to any event.Location
Located on Coopers Cl in Chigwell, Basil's Bouncy Castle and Mascot Hire is situated in a bustling area with a mix of residential and commercial properties. The area is known for its variety of businesses, including clothing and fashion retailers, as well as elementary schools. The location is easily accessible by public transportation, with the closest options being Chigwell Station, Grange Hill Station, and Hainault Station.Benefits
Customers should choose Basil's Bouncy Castle and Mascot Hire because of their commitment to providing high-quality products and excellent customer service. The company takes pride in ensuring that each rental is thoroughly cleaned and inspected, ensuring the safety and satisfaction of their customers. Their friendly and knowledgeable staff is always available to answer any questions or concerns.Good to know
Customers should be aware that Basil's Bouncy Castle and Mascot Hire requires a deposit for all rentals. The deposit is fully refundable upon return of the rental in good condition.Reviews
Customers have raved about the exceptional service provided by Basil's Bouncy Castle and Mascot Hire. Many have commented on the cleanliness and quality of the rentals, as well as the friendly and helpful staff. Overall, customers have had a great experience with this company and would recommend them to others.FAQ
Are your bouncy castles insured?
Yes, all of our bouncy castles are insured for public liability.What is the school's approach to discipline and student behavior management?
We do not provide services related to schools or student behavior management. Our services include bounce house rentals and costume rental services for entertainment and events.What is the rental price range for the costumes?
Our rental prices for costumes vary depending on the specific costume and rental period. Please contact us directly for a quote.What is the process for returning the rented costumes?
We ask that rented costumes be returned in the same condition as when they were rented, and on the agreed upon return date. Late returns may be subject to additional fees.Is delivery and setup included in the rental fee?
Delivery and setup is included in the rental fee for our bounce houses within a certain radius of our location. Additional fees may apply for delivery outside of this radius. Please contact us directly for more information. Delivery and pickup for costume rentals may also be available for an additional fee.Reviews
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Hayley Redman
Used this company various times for bouncy castles and have always been very helpful. Even when making last minute bookings.
10-06-2023
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Mumzy K
Provide a terrible service. They also hit and run people's vehicles and flee the scene. It's also interesting how they have something to say for all the reviews and not take accountability for their faults.
17-05-2023
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Mariya Sey
I told them that I would like to book mascot appearance for my son’s birthday. I gave the date and time and they told me “Thank you”. The next day I asked them about how to make a payment and they said to give my name, address and email so they can send me the invoice. Later on they told me that someone else have booked and paid online for that day! I was very disappointed and my son was sad! They should’ve advised me to book it and pay it online and I would’ve done it straight away! Very unprofessional!
17-12-2022
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Gulen Sevdali
I booked the Bing mascot for my daughters 2nd Birthday and she had the best time ever. These guys are amazing. Very interactive with all of the kids as well as adults. They took so many photos and sent them over which was a bonus! Lovely people. I'll definitely use this company again.
17-06-2022
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Julie Townsend
Easy to arrange. Friendly and on time. Good quality. We had a Sesame Street themed bouncy castle.for our party Would definitely use this service again 🤣
17-06-2021
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Cherrelle M
Excellent, quality and easy to order. Delivery was confirmed ahead of time and arrived when they said it would and was collected on-time too by great staff. If you need a decent bouncy castle for a decent price. You've found it with Basil's bouncy castles.
17-06-2020
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Beyond Seekers
I booked a unicorn bouncy castle the other day, my children loved it!! Basil and team were so friendly and brilliant and provided everything to keep my kids entertained, definatley going to order in the future😃thankyou Basil!!!
17-06-2018
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tmahboob
I suggest customers keep away from this company. Guys collecting the castle pushed the trolley over my patio door sill and damaged it. I attempted to talk to them about it only to be told to F*** Off. Subsequently I contacted their office only to be horrified further with their response in denying both the responsibility of the damage as well as the hurl of foul language abuse ever to have taken place. I had decided to take what ever action was deemed necessary to deal with this incident which took place on 2nd of September 2017. After corresponding further BB Castles eventually forwarded the matter to their insures whilst maintaining a stance that the incident had ever taken place. After a 14 weeks investigative process involving some 4 to 5 independent companies on 14 December 2017 Basils Bouncy Castles insurers concluded that the damage had been caused as reported by the customer and repair works are being done as I update this post (Wednesday 20 December). I reiterate customers to keep away from this company if they don't want to go through what we had to experience. It is totally unacceptable for Basils Bouncy Castles to be telling their customers to F*** Off, to construe and fabricate information, to lie to unimaginable lengths to twist information with a view of putting across that they're right and the customer is at fault. That isn't the case at all as its been proven. Basils Bouncy Castles wasn't going to get away with causing damage to my property and then telling me to F*** Off. They have been whipped on their backs with their own rods in that their own insurers have concluded the incident taking place as reported by the customer and to accept liability. They have assessed the information provided by the customer to be true and accurate and their own clients (BB Castles) version of events to be misleading and nothing but lies. I would like to request Basils Bouncy Castles to remove all defamatory online information in response to my reviews with immediate effect, information which is not true and is an attempt to divert attention from the actual version of events. This has now been proven independently. I will seek to take further action should this defamatory information be not removed. A piece of friendly advise, BB Castles may want to consider treating their customers fairly and with dignity. TM Ilford, Essex.
17-06-2018
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Stefan Castle (Bouncy Castle Network)
17-06-2014
