Bannatyne Health Club and Spa

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Reviews

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  Totti Freeman

  I heard reports that the staff in this gym are very racist and I witnessed it first hand. I watched a customer ( a black woman) buy headphones from the front desk, she came back 5 mins later saying they were not working can they check and charge it. The man at the front desk ignored her first then said no. She then asked for a refund which he also tried to refuse but she stood her ground and eventually he was forced to help her because she was adamant. I went to work out 45 mins later I came back and she was still waiting for a refund. I bumped into her months later and found out she was banned from every Bannatyne in the U.K because of this incident. As a witness to a lot of it I can say this woman was treated so unfairly, its disgraceful that things like this can still happen.

  16-06-2023
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  jane madden

  DO NOT JOIN THIS GYM. appalling I have been a member for over 10 years I left my rucksack in the locker last night and have gone back today and they have not only emptied it but I had to pay £10.00 to get my things back. My mum passed away last year and unfortunately I have my muns dog who can't be left due to my circumstances I will not be able to go to the gym very soon the response is appalling so unhelpful no consideration. DO NOT JOIN THIS GYM. Quay Street, Manchester.

  15-06-2023
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  gary muscat

  Great facilities great staff very helpful

  14-06-2023
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  Tehseen Ali

  13-06-2023
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  Andy Kinsey

  11-06-2023
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  Ben Clarke

  By far one of the best options for Physio or Sports Massage around. Johnathan was fantastic, extremely knowledgeable, very happy to share his knowledge and answer any questions while also doing a great job and getting my torn rotator cuff back to its normal function.

  10-06-2023
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  Ellen Young

  My partner booked a spa day for my birthday. We got a phone call morning of to say our spa treatments had been cancelled due to staff sickness but said we could come and use the spa facilities and rebook another day for treatments. But we got a phone call 8mins later saying they could do our treatments that day just at a later time. Which we did, so that was good we didn’t have to rebook. The spa itself was very relaxing, lots of candles, quiet and calming. The ladies in the spa room, were kind and friendly. Both me and my partner were allowed in same treatment room which helped with my anxiety. Both Elemis welcome touch facial and mini Swedish back and leg massage were thorough and relaxing, for someone who’s never been to the spa before, Id definitely visit this spa again, and the pool, jacuzzi, steam room and sauna were perfect for after our treatments, would fully recommend. Only thing I would change is the pool area and the front of the building needs some work to make it look a bit more modern, but the old stain window and the paintings in the pool area gives it a nice touch.

  10-06-2023
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  Emma Pinnock

  Lovely friendly place-really put me at ease about joining the gym.

  10-06-2023
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  Alicia Chiles

  Honestly one of the poorest experiences I've had with a gym/spa. The only shining light in this place is the reception staff who seem genuinely lovely and want to help whenever you ring. I joined last year due to it's central location and pool area. Upon visiting, it transpired the pool area is really dated and looks like it hasn't had a good overhaul in a while. Whilst using the sauna and jacuzzi over multiple visits it became clear that the gym had turned down the heat on both as many were complaining about this and neither feeled particularly warm. This area was also shut down not long after I joined, and no offer of a discount on membership was sent out, which my previous gym made sure to do when facilities were out of action. To cap that, they then hiked the price of the membership the next month. A lot of the equipment is quite old and there were pieces that just had 'We're working on fixing this' signs on for several weeks when visiting. Classes such as the yoga I tired were nice enough but you had to be quick off the mark to get in, as due to the size of the class rooms there were few spaces available. The spa area was again shut down because tiles had fallen off and I was told they had hut someone. It then re-opened only to close again due to glass in the pool. Again, no discount or voucher. To top it off was the spa experience. Bought for me by my boyfriend in February, I expected to able to book in anytime between Monday - Friday up to 8pm as per the voucher. Instead, when trying to book, I was repeatedly met with the same option of 15.30/16.30 on the odd day here and there. I gave up in May and rang for a refund, only to be refused. I then emailed and went in to the gym, and was met with a very snooty blonde manager who proceeded to tell me I would have to squeeze it in and there would still be no refund despite the hugely limited options. Finally, I rang again to ask for a refund and I was told they had taken on another spa staff member and that there was different availability. And so I had the massage which was nice enough, but not enough to offset the several month long waiting time. The following week I get a call asking where I was and why I hadn't shown up to my appointment. When I explained I had the massage the week before they questioned why I had double-booked. I hadn't and told them so, and left it at that. Well before this point I'd decided to move to a new gym and cancelled my direct debit on 24/04/23. On May 9th, I received a call saying I needed to make that months payment to finish up the account. And I paid over the phone. And yet still, I am receiving calls and texts into June saying my account is in arrears and I need to make the final payment. Considering I haven't had a membership since late April, and only entered the gym in May once for a voucher booked massage, this is highly unlikely. A real disappointment all round. I wouldn't waste your £32 on this gym when there are plenty of other options within walking distance.

  10-06-2023
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  Mohammad Aftab

  03-06-2023