Avon Park Residential Care Home

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Reviews

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  Stuart Capon

  Not directly a review of the care home, however if the response I received after complaining to the management is an indication of the level of sympathy and care given to their residents I wouldn’t want my parents there. We had a leaflet delivery agent employed by Avon Park trample two of our young privet hedges whilst she was taking a shortcut on her way through to the next house. The management of Avon Park were very dismissive not taking responsibility for the issue and also not really willing to pass the issue and feedback back to the delivery agent. They rather passed the buck saying it was the agents fault and they don’t employ the walking staff. A very disappointing response with no care or responsibility given.

  28-05-2022
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  Ralph Dubber

  I feel my mother has been comfortable at Avon Park Residential Care Home in the last few years she has been there. The staff and management have always helped her, and us her family members, make her stay as natural and like her own home as possible. And with the COVID pandemic, I think they have acted in the interests of the care home residents and staff in a very professional and practical fashion, in what has been a very difficult time. And these decisions have been reassuring for the safety of our loved ones who are at this care home.

  28-05-2022
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  Martyn Thomas

  A strong and experienced management team combined with friendly care staff ensure that Avon Park delivers as a residential care home. My mother has been there for over two years now and is very settled and happy. Most importantly, it is very obvious that she feels safe and well cared for which in my view is the number one measure of whether the carers are doing their job. The staff were always extremely welcoming pre-Covid and even when Covid lockdown was put in place, the home worked extremely hard to keep the residents safe. Following some relaxation of the rules, the staff have made relatives and friends very welcome again with well organised visiting arrangements in place. The owner is very much hands on and is known to the residents which I am sure contributes significantly to the good feel of the home. I would have no hesitation in recommending this care home to anyone looking for such a service.

  28-05-2022
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  Hilary Mitchell

  What a difficult time we’ve all had during the pandemic but especially for those who are supporting our family members. Avon Park have shone through the last 18months with their usual enthusiastic helpful and friendly way. They have coped very well with regulations put at their door and kept both residents and staff safe, which they have always done since my mum moved in nearly three years ago. She still calls Avon Park her home and she is very much part of the community there. They always encourage her to get involved with activities and socialising and I think this has enriched her life since moving from her own flat. She takes most of her meals in the dining room and often remarks on how enjoyable her latest meal was. We are looking forward to joining her for lunch again when restrictions are eased. The management and staff have always kept us informed of mum’s progress and made us feel confident that she is safe and well. This has been especially important during the lockdowns when we could not be together. I never thought that mum would be ‘Zooming’, but with staff help she’s mastered the art of virtual communications. Id like to thank all at Avon Park for all their hard work in difficult conditions and would not hesitate in recommending this Residence. Stewart Mitchell

  28-05-2022
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  Patrick Etherington

  My Mum has been here happily for nearly 6 years now and there's never been any reason to think about moving her. The staff are attentive and caring and always ensure my Mums needs are met.

  28-05-2022
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  Janet Bowler

  28-05-2022
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  Sharon Olsen

  Mum (Joan) spent 3 happy years at Avon Park. The staff were superb in all aspects and she loved to chat to them about her life and likes. They always made time for her and all the other residents and went above and beyond at all times, especially in her final two weeks. They were not only superb to her but also to me, which I found extremely comforting. I can't sing the praises of this care home loudly enough and am so glad that Mum was so happy there. She was happy, therefore so was I. Thank you Avon Park

  28-05-2021
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  Patricia Gibbons

  I am 95 years old and a resident at Avon Park. I’ve lived here since April 2016 and I give it 5 stars. The staff are all very nice, and very kind, and there’s a good atmosphere. It’s entirely up to you how you spend your time. Quite a lot of residents like to be in the main lounge with others in the home, being friendly, taking part in group activities. I like playing my piano, tending my few plants on my patio and listening to music in my room. Sometimes I join the other residents. You’re not lonely because staff regularly pop in - offering drinks, or asking for your meal selections, or bringing back your laundry, or giving you your pills. There’s a lovely chef who cooks beautifully. It’s a great place to live.

  28-05-2021
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  R.M. Smythe

  I'm updating an earlier review as Mum has now lived at Avon Park for five years and is still as happy as ever. I can confidently say you couldn't find a kinder, more patient and caring team, ably looking after a lovely group of elderly people. Each and every one of the staff goes to great lengths to keep all the residents healthy, happy and as active as possible. Waited on hand and foot, and with her pot plants, piano playing, vast collection of music CDs, along with everything else, Mum continues to enjoy her residential care wholeheartedly.

  28-05-2021
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  Andy Davidson

  28-05-2020