Asset Residential

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Reviews

• 

  Allan Wang

  (Translated by Google) I hope my personal experience and lessons can be helpful to others, especially those who want to rent through this agency (even if only those who can read Chinese). I can only rate 1 star due to the agency's illegal refusal to return the deposit, poor service quality and very uncomfortable working attitude. This is the highest rating I can give (as stipulated by the rating system), and the specific reasons are as follows: (1) Illegal refusal to return the deposit. On the morning of January 17, 2023, Mandy and I looked at a suite in the Southside apartment. At the viewing site, I made it clear to her that I could not provide the Share code, but I could provide my passport and visa to prove my right to rent a house and pay all the rent in advance. Mandy Jones said no problem. I asked her what to do next, and she replied that it was to submit the application and pay the deposit. So, I submitted the application and paid the deposit as she said. Since then, Chloe and I have had E-mail and phone calls, but Mandy has left it alone. Chloe asked me to provide the Share code in the email. At the beginning, I took Chloe who contacted me by e-mail as Mandy who was with me to view the house, so I was very confused: I have made it clear when I saw the house, why should I be asked? Provide Share code. Only later did I realize that they were two different people. On January 21, in order to sign the contract next week, I went to the office to discuss the terms of the contract with Chloe. On January 23, Chloe suddenly sent an email saying that because I couldn't provide the Share code, she couldn't sign the contract with me, and because of the Share code problem, she couldn't refund my deposit. I don't agree with this approach, because it's not my problem. 1) I said in advance that I couldn't provide the Share code, and I paid the deposit after I got the consent. Now, because I can't provide it, my deposit is withheld. If she does this, she should It involves commercial deception. 2) The Home Office of the British government stipulates in the document "Right to Rent Checks: A guide to immigration documents for tenants and landlords" that passports and visas can replace Share Code as proof of the right to rent a house. PS: In the latest email, Chloe said "On the viewing with Mandy, you advised that you could not access your Right to Rent share codes, not that you did not have them". I don't think it's fun to play with words, especially with a foreigner. (2) Very poor quality of service. Because I disagree with Chloe's approach, I tried to communicate with Chloe in the office through emails, phone calls, and even with the help of good friends. Chloe has been delaying for more than a month without replying on the grounds that the manager is not around. After more than a month, my good friend went to Chloe's office again, and Chloe said that the manager did not agree to refund the deposit. I have many doubts, such as 1) Will the manager not go to work for more than a month, and when the manager is not around, is it impossible to do intermediary work? 2) In more than a month, I contacted many times, but Chloe didn't take the initiative to reply once. I have never seen such poor service quality. (3) A very uncomfortable attitude towards others. The process of seeing the house with Mandy, I think it is very good. However, after I paid the deposit, I couldn't bear such an aggressive attitude when I got in touch with Chloe. For example, 1) Chloe sent me a rental contract only after I repeatedly asked; I had some doubts about one of the clauses, so I discussed it with her face to face; she said that it could not be modified; in fact, these clauses were provided by the British government in the contract In the template, is the normal clause. If the contract cannot be negotiated, you should provide the contract in advance and say that it cannot be modified, clearly stating that this is the overlord contract. Now, this attitude gives me the feeling that I'm on a "thief ship". 2) When I pointed out that Chloe should not reply me for such a long time, Chloe said that I was sarcasm to her without realizing my problem at all. This attitude is really weird. I feel that I have narrated in a relatively calm, objective and detailed way. Because I can't accept this kind of practice and can't tolerate this kind of behavior that obviously violates the rights of renters, so I will continue to defend my rights. Hope to get everyone's support. I will keep updating on the follow-up progress. I am sure the relevant redress scheme and the Birmingham City Council will not tolerate such behaviour. 2023-5-18 update Required by Tenant Fees Act 2019: Guidance for tenants, the agency should offer The redress scheme. But I do not find The redress scheme the agency belongs to on the agency website. And I asked by email on April 27th 2023 and do not get the reply until now. This is the so "high" quality of the service from the agency. I consulted Birmingham City Council, and the staff there suggested to make a claim in the County Court. This apparent violation of the law is really outrageous and unbelievable. In the end, do I have to go to court to protect my legitimate rights? If there is no other protection, it can only go to court to appeal. Such violations cannot be tolerated. Later people have to be very careful, this is my lesson from the past. (Original) 我希望我的切身经历和教训对他人能有所帮助，尤其是想要通过这家中介租房的人们（即使只是那些能看懂中文的人们）。 由于这家中介工作人员非法拒绝返还定金、差劲的服务质量和让人非常不舒服的工作态度，我只能给1星评分。这是我能给的最高评分（评价系统规定），具体理由如下： （1）非法拒绝返还定金。 2023年1月17上午，我和Mandy看了Southside公寓的一套房。在看房现场，我明确和她表示我无法提供Share code，但是可以提供我的护照和签证，来证明我的租房权利，并且预付全部房租。Mandy Jones说没问题。我问她下一步应该怎么做，她回答是提交application和交定金。于是，我按照她说的提交application和交定金。 此后，Chloe和我进行E-mail和电话联系，Mandy就没管了。Chloe在邮件中让我提供Share code，一开始我把和我e-mail联系的Chloe当成了和我一起看房的Mandy，所以非常疑惑：我在看房时已经说清楚，为何还要让我提供Share code。后面才知道是两个不一样的人。 1月21日，为了下周签合同，我专门去办公室和Chloe讨论了合同条款。1月23日，Chloe却突然发邮件说因为我不能提供Share code，不能和我签合同，并且因为Share code问题，不能退我定金。 我不同意这个做法，因为这不是我的问题，1）我事先说了不能提供Share code，得到同意后才交了定金，现在反过来因为不能提供，扣留我的定金，如果她这么做，应该涉及到商业欺骗了。 2）英国政府Home Office在“Right to Rent Checks: A guide to immigration documents for tenants and landlords”文件中规定护照和签证可以替代Share Code作为租房权利的证明。 PS：在最新的邮件里，Chloe说“On the viewing with Mandy, you advised that you could not access your Right to Rent share codes, not that you did not have them”。我觉得玩文字游戏没啥意思，尤其是和一个外国人。 （2）非常差劲的服务质量。 因为我不同意Chloe的做法，所以我尝试通过邮件、电话联系，甚至和在好朋友帮助下去办公室和Chloe沟通。Chloe以经理不在为由，一直拖了1个多月都不给答复。在1个多月之后，我的好朋友专门又去了Chloe办公室，Chloe说经理不同意退定金。我有许多疑惑，比如 1）经理会一个多月都不上班吗，而且经理不在的时候，难道中介工作就没法干了吗？2）1个多月时间里，我联系了很多次，Chloe没有一次主动回复，我是没见过这样差的服务质量。 （3）让人非常不舒服的待人态度。 和Mandy看房的过程，我觉得挺好的。但是，自从我交了定金后，和Chloe的接触，我难以忍受这样的咄咄逼人的态度。比如，1）在我反复要求下，Chloe才发我租房合同；对其中一个条款，我有些疑问，当面和她商讨；她说这不能修改；事实上，这些条款都是在英国政府提供的合同模板中，是正常的条款。如果没法商讨合同，你们应该事先就提供合同并且说没法修改，明说这是霸王合同。现在，这种态度给我的感觉是我上了“贼船”。2）当我指出Chloe不应该这么长不给我回复，Chloe却说我对她进行讥讽，丝毫没有意识到自己的问题，这种态度真是个奇葩啊。 我觉得我已经比较平静、客观而且详细地进行了叙述。因为我没法接受这样的做法，无法容忍这种明显的侵害租房人权利的行为，所以我将继续维护自己的权利。希望能得到大家的支持。后续进展，我会保持更新。 我相信第三方机构（relevant redress scheme）和伯明翰当地政府（Birmingham City Counsil）不会容忍这种行为。 2023-5-18 update Required by Tenant Fees Act 2019: Guidance for tenants, the agency should offer The redress scheme. But I do not find The redress scheme the agency belong to on the agency website. And I asked by email on April 27th 2023 and do not get the reply until now. This is the so "high" qulity of the service from the agency. 我咨询了Birmingham City Counsil，那边的工作人员建议make a claim in the County Court。这种明显的违法行为真的很气愤，难以置信。最后必须到法院去维护自己正当权利吗？如果实在没有别的维护，那也只能去法院上诉了。难以容忍这种侵权行为。后来人要非常小心，这是我的前车之鉴。

  20-05-2023
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  Adoma Baffour Ata

  We, the undersigned residents of Apartment 4, wanted to take a moment to express our sincerest gratitude and appreciation for the exceptional support and service provided by Jacob from Asset Residential. We believe it is important to acknowledge his outstanding contributions and the positive impact he has made during our time as tenants. From the very beginning, Jacob has consistently gone above and beyond to ensure our living experience has been nothing short of excellent. His unwavering dedication, prompt responsiveness, and genuine care for our well-being have truly set him apart as an exceptional property manager. Whenever we faced any issues or concerns, Jacob was always there to lend a helping hand. Whether it was a maintenance request, or even a general question about our lease agreement, he addressed each matter promptly, efficiently, and with the utmost professionalism. We have never felt unheard or neglected under his management. Jacob's excellent communication skills have been a key factor in establishing a strong and trustworthy relationship with us as tenants. His ability to convey information clearly and concisely has been immensely helpful in ensuring that we fully understood any processes or procedures involved. It is a testament to his knowledge and expertise in property management. Beyond his professional competence, Jacob's friendly and approachable demeanor has made interacting with him a genuine pleasure. He consistently treats us with respect and kindness, making us feel valued as residents. His dedication to providing exceptional service has not gone unnoticed, and we firmly believe that he sets a high standard for what it means to be a diligent and caring letting agent. We wholeheartedly recommend Jacob to anyone in need of a reliable and dedicated letting agent. His commitment to ensuring tenant satisfaction, coupled with his exceptional skills and approachability, make him an invaluable asset to Asset Residential. Once again, we would like to express our deepest gratitude and appreciation to Jacob for his constant support and service throughout our tenancy. His unwavering dedication has truly made our living experience exceptional, and we are incredibly grateful for his contributions. Thank you, Jacob, for your outstanding work. We hope Asset Residential recognizes and appreciates the exceptional individual they have in you as a member of their team. Warm regards, Debby and Grace

  17-05-2023
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  Johnny Golightly

  Extremely helpful staff getting results

  17-02-2023
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  Lauren Cotterill

  I could not be happier with the service that I received from the office staff at Asset Residential. They were excellent throughout and always there on the phone to answer my many questions! Top company, thanks!

  17-02-2023
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  Nirmal Nair

  After leaving a five star review previously at the time of check-in, I am now forced to leave a negative rating owing to the terrible experience I had during the checkout. After my checkout, the agency sent me a report citing damages that were unreasonable and tried to withhold almost all of my deposit. Thankfully I had clearly documented the condition of the apartment with photos at the time of check-in and check out. Even though I had evidence suggesting that the damages were not done by me, the agency was not willing to accept the same and made more unreasonable demands. I had access to legal counsel at this time and they recommended that I approach DPS for a resolution. Finally, when I was adamant that I would approach DPS, the agency agreed for a compromise and we agreed on a deduction that was much lower than the ones they originally estimated. This entire experience and the one month I spent trying to get my money back left a bitter taste in my mouth. Would I recommend Asset Residential to a friend? Not anymore. For those who are planning to move-in I would recommend take a photographic evidence of every small thing, and do the same when you move out as well. And in case you feel you are being unreasonably charged on your deposit, reach out to DPS as they are very helpful and will give you the right guidance. Hope this helps. Cheers.

  17-01-2023
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  Jonah Hughes

  IMPORTANT - please read whole review *The only reason this place has 4 stars is because they get you to review ASAP after moving in and Mandy seems nice to start with* Before the tenancy began, there were a few things that could have been left better such as the freezer was full of ice. However, we looked past this as it was a decent deal and didn't make a deal about it. At the end of the tenancy, we made sure that the apartment was a much better state than we left it in and spent a day and a half cleaning it spotless. We were sure there was nothing that could be deducted from the deposit. After leaving, we were hit with a forged check out document. We confirmed it was forged when we called the number at the bottom and she told us she doesn't work with asset anymore. After this, we were calling constantly to dispute the document as it said it required 4 hours of cleaning for dust - mentioning there was dust on picture frames and all over the surfaces. There definitely was not! Not only this but we were not told when the check out was being done otherwise we would have attended to ensure fairness. Speaking with asset over the phone was an awful experience after this. The young guy Jake was no help and neither was Mandy. This has been done before to previous tenants (just look at the reviews) and they know this. Gareth (the manager?) was straight up lying over emails and even replied in one email all in caps lock as if shouting. It was only after 6 months through DPS we got it money back and that was because Asset refused to reply to any of the requests until the deadline day of each reply! Truly unfortunate experience and unless you want to be scammed then stay away. Terrible business and the whole team should feel ashamed for targeting vulnerable individuals. They say the onlooker is as bad as the bully and the whole team should maybe consider their actions throughout life

  17-01-2023
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  John Lee

  An overall positive experience using Asset Residential. They were very helpful in answering my questions and also provided a fast and simple application process, I would definitely use again.

  17-12-2022
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  Alan Green

  The team at Asset Residential are very professional in every area of their service. I was pleased with the time and attention they took in explaining their letting service in detail to us, so that we had a full understanding of how everything would proceed. All members of their staff were friendly and helpful.

  17-12-2022
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  Karl Jessop

  The staff here are friendly and polite. At my request they arranged for me to view three apartments on the same day which was really useful to fit my personal schedule - so my experience is they are a helpful company

  17-12-2022
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  Trista Etherton

  Very helpful staff who were very quick to arrange a viewing for an apartment for me. Also gave me some good general advice - thanks to all the team.

  17-11-2022