Aqusa

Introduction to Aqusa

Aqusa is an IT & E-Commerce company based in London, England. The company was founded in 2010 with the purpose of providing high-quality BPO services to businesses in need of IT solutions. Aqusa is unique in the sense that they offer customized solutions to each of their clients, ensuring that their specific needs are met.

Services & Products

Aqusa offers a variety of services to their clients, including software development, digital marketing, web design, and e-commerce solutions. They also provide BPO services such as customer service, technical support, and data entry. Customers can buy a wide range of products from Aqusa, including custom software, e-commerce platforms, and digital marketing materials.

Location

Aqusa is located on Tavistock Street, in the heart of London. The area is known for its vibrant atmosphere and is home to many businesses, including restaurants, cafes, and retail stores. Customers can expect to experience the bustling energy of the city while visiting Aqusa. The company is easily accessible by public transportation, with the Covent Garden, Leicester Square, and Charing Cross stations all within walking distance.

Benefits

Customers should choose Aqusa because of their commitment to providing personalized solutions to each of their clients. The company's team of experts works closely with each client to understand their unique needs and develop a customized solution that meets those needs. Aqusa also offers competitive pricing and exceptional customer service, making them a top choice for businesses in need of IT solutions.

Good to Know

Customers should be aware that Aqusa is a highly specialized company, focusing primarily on IT and E-Commerce solutions. While they offer a wide range of services within those areas, they may not be the best fit for businesses in need of other types of BPO services.

Reviews

Customers rave about the personalized solutions provided by Aqusa. They appreciate the company's attention to detail and commitment to meeting their specific needs. Many customers also comment on the exceptional customer service provided by Aqusa, citing the company's responsiveness and willingness to go above and beyond to ensure customer satisfaction.

Amenities

computer
internet access
printer
reception area
office supplies
parking lot
security system

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a wide range of services such as data entry, customer service, technical support, accounting, and human resources outsourcing. We customize our services according to the needs of our clients and ensure that they receive efficient and cost-effective solutions.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed several successful projects for our clients from various industries such as healthcare, finance, and e-commerce. Some of our notable projects include data management for a healthcare company, customer service for an e-commerce business, and accounting outsourcing for a finance company.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously and have implemented strict protocols to ensure that our clients' sensitive information is protected. We use advanced encryption technology, secure networks, and access controls to safeguard data. Our employees go through rigorous background checks and sign non-disclosure agreements to maintain confidentiality.

What is your pricing structure for your BPO services?

Our pricing structure is based on the specific needs of our clients as well as the complexity and volume of the project. We offer flexible pricing options such as hourly rates, monthly retainer fees, and project-based pricing. We provide transparent pricing to our clients and ensure that there are no hidden costs.

How do you handle any potential communication barriers with offshore teams or clients?

We have a dedicated team of project managers who act as a liaison between our offshore teams and clients. They ensure that communication is clear and effective by using various communication channels such as email, phone, and video conferencing. We also ensure that our offshore teams are proficient in English and provide them with regular training to improve their communication skills.