Appello
Appello is a company based in New Milton, England that specializes in a variety of industries including telecommunications, machinery and equipment, and shops and shopping. They offer services such as call shops, Chinese gift shops, equipment suppliers, security system suppliers, and more. With a focus on providing quality products and excellent customer service, Appello is dedicated to meeting the needs of their clients in a timely and efficient manner.
Introduction to Appello
Appello was founded in 2009 in New Milton, England with the aim of providing high-quality telecommunications services and equipment to both residential and commercial customers. The company started as a small call shop, but quickly expanded to include Chinese gift shops, equipment suppliers, security system suppliers, and more. What makes Appello unique is its commitment to providing personalized service and tailored solutions to meet the individual needs of each customer.Services & Products
Appello offers a wide range of services and products including telecommunications equipment, security systems, and machinery and equipment. Customers can purchase everything from basic phone systems to advanced security solutions. The company also offers installation and maintenance services to ensure that all equipment is installed and functioning properly.Location
Appello is located in New Milton, a small town in southern England. The area is home to a variety of businesses including shops and shopping centers, as well as restaurants and cafes. Customers can expect to experience a friendly and welcoming atmosphere in New Milton. The nearest public transportation options include the New Milton Train Station, which is located just 0.5 miles away, as well as several bus stops within walking distance.Benefits
Customers should choose Appello because of its commitment to providing personalized service and tailored solutions. The company takes the time to understand each customer's individual needs and provides solutions that are designed to meet those needs. Additionally, Appello offers competitive pricing and high-quality products and services.Good to Know
Customers should be aware that Appello has a strict no-refund policy. Additionally, the company may require a deposit for certain products and services.Reviews
Customers have praised Appello for its high-quality products and services, as well as its commitment to personalized service. Many customers have also noted that the company offers competitive pricing and excellent value for money. However, some customers have expressed frustration with the company's no-refund policy. Overall, Appello has received positive reviews from the majority of its customers.FAQ
What types of Chinese gifts do you offer?
We offer a variety of Chinese gifts such as traditional Chinese handicrafts, tea sets, calligraphy sets, and more.How does your company ensure the security and confidentiality of my data and information?
We take the security and confidentiality of our customers' data and information very seriously. We use industry-standard security measures to protect our systems and customer data, and we do not disclose customer information to third parties without customer consent.What kind of calling cards or prepaid options do you offer?
We offer a range of calling cards and prepaid options for both domestic and international calls. Our prepaid options provide a cost-effective solution for customers who want to manage their calling expenses.What kind of technical support and maintenance services do you provide after installation, and what is the cost for these services?
We provide comprehensive technical support and maintenance services to ensure our customers' systems are running smoothly. Our support services include troubleshooting, repairs, and upgrades. The cost for these services varies depending on the specific needs of each customer.What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, bank transfers, and PayPal. Our payment process is secure and easy to use.Reviews
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Maxine Hill
As a House Manager I have found Appello to be very helpful and pleasant to deal with. Calls usually get answered within a very reasonable time and the staff are very personable.
28-02-2023
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Denise Airey
Excellent site, really informative
28-02-2023
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Alfie Hussey
28-02-2023
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Mark Zywina
Words to describe how bad customer service is. I have been wakened on any nights and disturbed during many days by phone calls asking if I am OK when no alarm has been pressed. The system works by a speaker box connected to the internet and activated by a button on a wristband. All communication is via the speaker box and not by an alarm which goes direct omitting the speaker. No phone call should be needed as communication is via the speaker box and if that is not activated then no alarm has been pressed. Unfortunately they cannot comprehend this and keep phoning. Have now disconnected the entire system.
28-01-2023
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Ben Taylor
We are having the the most appalling customer service from this company. My 91 year old mother who suffers with Parkinson’s has been left three weeks without a functional alarm pendant! She ordered a new pedant when her original one stopped working, due to dreadful sales and customer service, in this time she did actually have a fall. Once we received the said pedant without instruction on how to link to the alarm box, I have called the sales team for help probably in excess of ten time leaving desperate messages for help with no call back. I have even made several alarm calls on the system all resulting in being given the same phone number which generates no reply, hence my mother being left over the Christmas period and still now without her falls alarm pendant. This is a total lack of duty of care from this company, I am disgusted. We have paid in excess of £50 for this replacement which cannot be used leaving my mother totally vulnerable and without help!
28-01-2023
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stephen chorley
Poor level of service on their care line. They do not answer calls and have not responded to the message I left.
28-12-2022
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Julian Griffiths
My Father had a fall and used his pendent alarm to summon help. Careline did not inform anyone and the first we knew something was amiss was 12 hours later when they called us because there had been no movement. Raced to the property to find the ambulance service had attended that morning but Appello had no records at all. The emergency button on the call box did not connect when pressed and Appello had no idea if the ambulance had attended. Located Father in hospital and then called Appello for an explanation which turned into a complaint. Clearly they didn't have one and even managed to ring me at 23.35 to check if I had been to the property. Having waited 24 days with no comment from the company, I have started leaving negative reviews. Perhaps that will result in a response! APPELLO, YOUR LACK OF NOTES IS PUTTING YOUR CUSTOMERS AT RISK!
28-12-2022
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Mike Jones
I cannot fault Appello careline for their quick response to my call about my 88 year old mother’s remote alarm not working. I was worried that she would be left vulnerable without it but they quickly sent out a new alarm and fitted it the same day after I called to say it had been delivered.
28-11-2022
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ToeMass
My son (great grand son) just pulled the emergency line and we waited 15 mins for someone to answer.
28-10-2022
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Alison Henton
Absolutely appalling customer service. The care and falls alarm did not work. The system failed my mother, who fell and suffered multiple fractures. We have telephoned 3 times. We have raised a formal complaint. Not one person has responded. Our last call lasted 40 minutes. We were then cut off. Do not use. I would not give any stars at all. But without adding a star the review would not post.
28-10-2022
